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“Pleasantly Surprised” 4 of 5 bubbles
Review of Absolute Twin Sands Resort & Spa

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Absolute Twin Sands Resort & Spa
Ranked #56 of 319 Hotels in Patong
Certificate of Excellence
Ulverstone, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Pleasantly Surprised”
4 of 5 bubbles Reviewed 4 June 2014

We stayed at this resort under one of their promotional deals for 7 nights. Must admit to being skeptical about it at first given the deal was "too good to be true" but we found this resort to be a great resort. The free transport into the hustle and bustle of Patong is great with the resort itself providing a welcome retreat from the business downtown. Pool is fantastic and most staff pretty good. We really appreciated the bar/pool supervisor, POP, who assisted us with many enquiries, always with a great smile. Blue Mango restaurant is first class and we thoroughly enjoyed our meals there - a little more epxensive than others but good standard also. Be aware the view isnt very attractive at present as there is construction going on directly in front and to the side of the property. While not exactly an idyllic outlook we actually found this surprisingly interesting to watch and wasnt a huge issue. When both lots of construction are fininshed this will be a fantastic precint. While in Thaliand we stayed in small and large resorts and this does have the "feel" of a large multinational rather than a more intimate setting. Is probably better described as a high class hotel than a resort. Nonetheless, we thoroughly enjoyed our time here. Wouldnt pay rack rate at present but under a promotional deal was awesome value.

Room Tip: Dont beleive they have any bad rooms
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TassieClinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyBristow, Public Relations Manager at Absolute Twin Sands Resort & Spa, responded to this review, 9 June 2014
Thanks for your lovely view - whilst only a short bus ride into town our immediate location is changing with lots of new enterprises springing up. Glad to hear our current construction on site did not impact on your enjoyment - which for us is key.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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311 reviews from our community

Traveller rating
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    34
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (85)
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  • Chinese (Simplified) first
  • English first
  • Finnish first
  • French first
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English first
Melbourne, Australia
2 reviews
5 of 5 bubbles Reviewed 28 May 2014

We stayed at this resort for seven days.
The rooms were lovely, pool great and the restaurant the best, we ate there breakfast,lunch and dinner.
Transport to Patong regular.
Very reasonably priced.
We not hesitate to stay there again.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Faye B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyBristow, Public Relations Manager at Absolute Twin Sands Resort & Spa, responded to this review, 9 June 2014
Thanks for your review, so glad you could join us and we to look forward to welcoming you back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 3 May 2014 via mobile

We have stayed in some places with bad service but this place takes the cake!

From check in to check out the staff were on there iPhones doing nothing.

No one spoke English and when you spoke English too them they were so rude about it and just ignored you.

Expensive and horrible staff... stay somewhere else.

Stayed May 2014, travelled with friends
Helpful?
9 Thank 255325JandK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 May 2014 via mobile

My wife, 2 young boys, (3 and half year old and 1 and half year old) and myself have just spent 7 nights there at Absolute Twin Sands.
We have nothing but good to say about this hotel and especially the staff. Everyone form the waitresses/chefs in the restaurant, porters, reception staff, cleaners and drivers, all would bend over backwards to make my family's stay at this resort a memorable one.

On arrival from the UK via
Singapore with 17hours of travel under our belts we were greeted by a very friendly rep and had our transfer waiting for us with no dramas.
We were in a one bedroom apartment which was very spacious and immaculately clean with a very nice bathroom complete with an awesome shower!!!
The hotel has a great pool which is very clean and also a very good size. Great for the kids who had a area in the pool which was shallow for them to get their play on! Our pool side barman was there everyday and was awesome at keeping us topped up with beers and cocktails whenever we needed them.
The hotel shuttle service into Patong worked very well. Runs every 2 hours from 0900 till 2100. Never incurred any problems with this. Even if the minibus is full the hotel, they will arrange immediate alternative transportation which did happen to us on 2 occasions.
We only came to Absolute Twin Sands on a promotion and as part of the deal, we had to give up a little bit of time approx 3 hours (including lunch) being showed the absolute holidays opportunity which is a great product but unfortunately not for us at this stage in our life. Stefan our rep was amazing and very informative who have given us a lot of education on time share property. His approach was very professional and did not pressure us into buying into this service.
We would defiantly come back to Twin Sands again and would recommend this hotel to anyone.

Stayed May 2014
Helpful?
2 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyBristow, Public Relations Manager at Absolute Twin Sands Resort & Spa, responded to this review, 6 May 2014
Thank you very much for your kind words - sounds like you had a relaxing holiday with your family and it was a pleasure to accommodate you during your stay with us. Hopefully you will feel the pull of "let's go back there on holiday" real soon and it will be our added pleasure to welcome you back.
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Bangkok
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 17 April 2014

I stayed here for seven days in early April 2014. The airport pick up and drop off were very useful and money saving, especially with the rip off taxis that Phuket has the undesirable reputation of having. Check in was quick and the staff friendly. The room was great. There was more than enough space and everything was very modern. The entertainment system was great but the choice of TV channels could have been better (No sport channel!, aaah!) The view was fine, overlooking the pool. There was a bit of noise coming from the construction to the rear of the hotel. A couple of nights this went on until after 11pm, which it shouldn't have done. The pool area was lovely and there was enough sun loungers for everyone. The pool bar was pretty pointless as it was never manned. It took us fifteen minutes to get a drink on our first day. We never bothered trying again. There only seemed to be one man, Mr Pop, doing anything around the place, so he can't be blamed. Maybe the four girls in the I-Spa should do something other than play with there smartphones and sit around idly.
We ate at the Blue Mango restaurant for dinner and breakfast a couple of times. Each time the food was excellent and I'd highly recommend the pork belly. The only downside was that 4 things I asked from the menu were unavailable (The venison pasta, the chocolate mousse and our first two choices of bottles of wine.)
We attempted to book a boat trip at reception only to be told to go to the other absolute resort in Patong town! Really! 5-stars and can't even book a boat trip!
Overall, I really enjoyed my time at this hotel. I would recommend it and I'm sure that the few teething problems will be sorted out over time.

  • Stayed April 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank DrSmithBangkok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyBristow, Public Relations Manager at Absolute Twin Sands Resort & Spa, responded to this review, 24 April 2014
First of all many thanks for your comments which have been passed on to our management team. I will attempt to respond to your points to the best of my ability.

On the choice of TV channels, we are aware of the concern amongst many of our guests about the lack of sports channels in the rooms, however, the Blue Mango does have TV screens in sections of the restaurant and bar which enable guests to watch sports at their leisure.

The noise of construction going on up until 11pm was unfortunate and has been commented on by other guests, so the construction team have been spoken to by our developers in order to finish by 8pm at the latest.

The Pool Bar is operated by the Blue Mango, which is an independent operator. I-Spa is also an independent operator and only oversees the workout space and gives spa treatments – they are not responsible for the pool. Your comments have been taken into consideration, and we will review the present set-up to see if we can improve the logistics of operating these areas better in the future.

We apologise for the unavailable items at Blue Mango, but they have been made aware of these comments and will work with their team and suppliers to ensure this does not happen again.

With regard to the boat trip, we have a central tour desk at our Absolute Sea Pearl Beach Resort in Patong, to whom you would have been referred. This centralisation of tour bookings is done to ensure that every guest receives the quality of tour expected at our standard of resort and usually at a discount to outside vendors.
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Mumbai (Bombay), India
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 14 April 2014

Hi I stayed at the Absolute Twin Sands for 5 days from 5th to 10th April 2014, with my wife and 2 daughters. The stay was great and the service very friendly. Being an Absolute member, the airport transfers and hospitality shown made us feel very welcome and we really enjoyed our short stay there. Its a new property and located out of the hustle and bustle of Patong. Nearby there is the Tri Trang beach which is pretty secluded. There is also Paradise and Freedom beach, which though not visited this time, is supposed to be great. The fine dine restaurant at Absolute called the Blue Mango is awesome. Our best meals on this holiday were had there. All in all a great place and one does feel the benefits of being an Absolute time share member. Lots of little surprised thrown in, which made our stay even better.

Room Tip: Both Swimming pool or sea facing are good options.
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  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kmitra2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyBristow, Public Relations Manager at Absolute Twin Sands Resort & Spa, responded to this review, 17 April 2014
Thanks for your lovely review so glad you had a wonderful family holiday and our new resort ticked all your boxes. We look forward to welcoming you back for another relaxing break very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wanneroo, Australia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 12 March 2014

We spent a week at this delightful little resort. Only little for a while as a large building program is currently under way.
The staff were wonderful - Jane in the restaurant and Pop the pool bar man - to name just 2! Full of smiles, happy to serve - nothing was too much trouble.
The rooms are just gorgeous - 5 star luxury throughout.
We complained that the bed was very hard - so they fixed it with a soft topper immediately - seems the Thais like firm mattresses!
We'll be back as we decided during our stay to become Absolute members.

Room Tip: Studio rooms are great for 2 people. "A" block is quieter at the moment due to the buildi...
See more room tips
  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Shelley1248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyBristow, Public Relations Manager at Absolute Twin Sands Resort & Spa, responded to this review, 17 March 2014
So glad to hear you have signed up to be members - and we will have the pleasure of welcoming you back very soon. Hopefully you can look forward to many wonderful vacations with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Absolute Twin Sands Resort & Spa

Property: Absolute Twin Sands Resort & Spa
Address: 97 Mueang Ngoen Road, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#29 Romantic Hotel in Patong
#34 Family Hotel in Patong
#37 Luxury Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:4 star — Absolute Twin Sands Resort & Spa 4*
Number of rooms: 45
Official Description (provided by the hotel):
Absolute Twin Sands Resort & Spa is a stunning resort with panoramic ocean views, contemporary apartments and five-star service, all in a spectacular peninsula setting on the tropical island of Phuket. ... more   less 
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Also Known As:
Absolute Twin Sands Resort & Spa Phuket/Patong

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