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dan23fox
Birmingham, United Kingdom

Great Hotel - Faultless Stay

5.0 of 5 bubblesReviewed 31 Oct 2012
My girlfriend and I stayed here in April 2012 for ten nights, on arrival we were escorted to the reception area where we were seated and offered a fruit joice and an ice cold towel which was exactly what we needed after a long flight.

The hotel room included our own plunge pool on the terrace, which was quite cold but good for dipping your feet in after a long day.

The room was a good size and the bed was large (USA King Size), which was really comfortable and we had a great night sleep every night, especially with the black out curtains.

We aren't that bothered about TV on holiday, as thats not what we're there for but we found that on the one morning we decided to stay in bed and watch TV there was plenty of English channels inc a movie channel.

Breakfast was really good, hot buffet style with plenty of choice which was served in the restaurant, above the pool.

The pool has a pool bar, which served both Thai and Western foods which was a little on the expensive side for Thailand but of a good quality and you could eat at the bar while sat in the pool.

The walk down to Bangla Road (Lively Area) it took about twenty minutes or so. This is a good point, as it is far enough away so that you weren't bothered by the noise but close enough to walk to.

All in all, a great holiday and a great hotel. I would recommend this hotel for couples and families.
Date of stay: April 2012
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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5,232 - 5,237 of 7,439 reviews
Reviewed 29 October 2012

I stayed here for 1 night before I flew out of Phuket. The room price was very reasonable for a double room. It had a little kitchenette which would be handy for longer stays. The room itself was pretty average, the bathroom was ordinary. The sink only had 1 tap so you couldn't control the water temp. The staff were very helpful, what you'd expect from a resort like this. I checked out at mid day but they had no problem with me using the pool and even provided an empty room for me to use the shower before flying out that evening free of charge. There was great selection at breakfast, the pool was fine although the music they played was not to my liking. There's a balcony bar but it doesn't feel too inviting, it lacks atmosphere. There is pool bar though which was fine if you fancy an outdoor drink. Free wifi too which is handy.

Date of stay: October 2012
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sean D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 October 2012

A very nice place indeed. Enjoyed 3 nights of stay here with my family. Very clean place and an excellent breakfast buffet. Nicely located pool - enjoyed our tine with our kid. We had a pleasant experince which I would like to mention - we had forgotten to lock the safe in our haste to catch the early morning islands tour. The cleaning staff had locked it for safety and we found everything intact. Want to give them and the hotel credit for this.

The location is very peaceful and one can enjoy the stay in a serene atmosphere with the lovely garden in front of the cottages

Date of stay: October 2012
Trip type: Travelled with family
Thank vivekanitha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 October 2012

For what we paid the resort is incredibly good value - they were doing some renovations when i stayed so part of the complex including one of the pools was out of access. the only real downside to this was they did start work on it at 8am which is a tad early for my holiday mentality.
The breakfasts are incredible in terms of both content and price.
The staff are wonderful and bend over backwards to help.
The room is clean and functional - again nothing special but more than good value for the price.

Date of stay: November 2011
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 825christ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 October 2012

We stayed in the garden wing room, it was a great price with a beautiful spacious room that was cleaned each day.
The staff were all so friendly and helpful. I would definitely stay here again and recommend it.

Date of stay: October 2012
Trip type: Travelled with family
Thank George W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deevana_Patong, Manager at Deevana Patong Resort & Spa, responded to this reviewResponded 25 October 2012

Dear George W,

Thank you very much for writing such a lovely brief review of your recent stay with us.
We are pleased to hear you enjoyed your stay in our garden wing room and room cleanliness which we focusing on it carefully.

Your comments about the housekeeping service and our staffs approach are very rewarding for the whole team here and those will be shared with the team.

Rest assured that Mr. George W, myself and Deevana Patong Resort & Spa team are looking forward to welcoming your back in the future.

Hospitality yours,
Thanongsak (Tor) Wattanathai
Room Division Manager

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Reviewed 20 October 2012

My partner and i stayed at the Deevana for 6 nights through a flight center deal and i have to say i was looking forward to seeing if some of the bad reviews i read were correct, which i dont believe they were. The staff were very friendly and happy to help. The room and bathroom facilitys were all clean, neat and tidy. Deevana was about a 5 - 10min walk to the beach which was fine as we got to know some of the locals as we walked by multiple times a day. Breaky was good with a good choice of meals. The only gripe that i have regarding this hotel was the pool closes way to early but all in all a good experience

Room tip: Pool view room is critical
Date of stay: October 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ryan R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deevana_Patong, Manager at Deevana Patong Resort & Spa, responded to this reviewResponded 25 October 2012

Dear Ryan R,

First of all, thank you for sharing your thoughts and blissful review regarding your recent stay with us.

At Deevana Patong Resort & Spa, we welcome all guest's feedback and as much as possible we try to rectify all the points which are rightfully pointed out by our valued guests and I would like to thank you for making a mention of that.

We are very happy to hear that you had an overall enjoyable stay, your comments about room cleanliness are very rewarding, our Executive Housekeeper, Khun Tooh, was delighted and thankful for that, regarding your great review of our staffs performance have been shared with all team members. And I am sure that your compliment will motivate all of us to keep it up for all further guests’ service.

Thank you also for pointing out our Breakfast, this is indeed one of our specialty and continues to gain such positive comments of breakfast experience from our guests.

Also happy to hear that you found our location is convenient to access Patong beach and other locals’ attractions which we believe that our location is a private haven uniquely and our place will hide you away from hustle & bustle world but only a short walking distance to explore Patong beach and its surrounding areas.

With regards to the pool, the operations time is up to 7pm according to daily maintenance and safety plan of 2 pools running. However I would agree that we may need to extend somehow on any special occasion or request to engage more enjoyable in the future.

I sincerely hope to welcome you back. If perfection scores only four stars from you, then we will be aiming even higher on your next visit.

Hospitality yours,
Thanongsak (Tor) Wattanathai
Room Division Manager

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