The staff at the front reception are horrible. They are rude, abrupt and have no sense of customer service. There were 4 of us and we had put in a request when we made the booking to be as close as possible to each other due to being in a foreign country, they ignored us when we brought this up and then proceeded to scatter us across the whole resort. They then just gave us our keys and walked away from us, no explanation of where to go or if someone was helping us with our bags. The water pressure is basically non existent and your chanes of getting hot water after 7pm is pushing it. We had a tour to phi phi island and were told to pay our money for the dvd to our reception and the tour group would drop off our dvd and pick up the money. Of course our reception wanted nothing to do with it. They refused to help us work out a way around it or even call the tour company. So we had to wait for hours in the lobby not knowing when the tour people would show up. The resort would be amazing if they hired new reception staff or trained the ones they have!
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- Also Known As:
- Duangjitt Hotel Patong
- Duangjitt Hotel Kathu
- Duangjitt Resort Kathu
- Duangjitt Resort & Spa Phuket/Patong