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“Very very bad service frm day 1” 2 of 5 bubbles
Review of Baan Laimai Beach Resort

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Baan Laimai Beach Resort
Ranked #21 of 319 Hotels in Patong
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Very very bad service frm day 1”
2 of 5 bubbles Reviewed 2 July 2011

my family stayed for 5d4n.the first day we arrived, the staff already had problems with us. they were pretty rude to us while talking to us, maybe because we're malays or sth. our family had a horrible trip because of this hotel, many mosquitoes in rooms, hotel still under renovation, and the worst part was bad staff, thankfully we could sort it out with the manager, accident hapened n they DEMANDED money from us, not even asking politely. altho good location, i suggest do not choose this hotel, thr are many others along the area cuz we've never experienced such a lousy trip

Room Tip: choose anything better than superior room.
See more room tips
  • Stayed June 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank soraya17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (349)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Portuguese first
  • Russian first
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  • Thai first
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English first
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 27 June 2011

<Excellent service>
- Left my camera on the cab that was arranged by the hotel.
- Alerted the hotel at the airport.
- On the very next day, the hotel emailed me and told me that the camera was found!
- Though slight delay on the courier, the camera came back in perfect condition.
- All staff can speak good English.

<Superb location>
- It's just across the road from the infamous Patong beach.
- Plenty of shops, restaurants and massage parlors nearby.
- Around 15-20 mins walk to Jungceylon Shopping Complex.

<Restaurant & Live band>
- Very nice food served at the restaurant. Had dinner there on both nights.
- Can enjoy the sea breeze at the same time, since it's just across the road.
- 1-for-1 cocktail throughout the day. Absolutely worth-it!
- Good service from the waiters.

<Facilities>
- Huge swimming pool with jacuzzi.
- Some rooms even have pool access.
- Free mini bar, refillable everyday.

The only bad part I encountered is the mosquitoes in the room. Guess it can be eliminated with well-prepared insect repellent. =)

Room Tip: Request for new wing with direct pool access
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  • Stayed June 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jo-Peh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 4 June 2011

v were 3 couples with 3 children and stayed there fro 4 nights.
the hotel is very well located,every thing is at a walking distance from the hotel,mall,bangla street,resturants etc.
the best part of the location is that its on the beach front and everthing is just one lane away.
v had 2 ooms in the old wing which were pretty big and clean but a bit dated.
the other room was a pool touch in the new wing which was very nice room coz it was the new wing.
the breakfast was pretty good.not much of a choice for veg,dont abt meals coz v never had one there.
all the 3 rooms had a free mini bar for all the days,which was refilled pretty frequently
everything was good but there was something missing.the genral area of the hotel was not well kept,some upgrading work is going on.
if i come back to phuket iwll come back n stay in tyhis hotel
for india food plz visit hot curry just behind the hotel

Room Tip: book urself in the new wing pool n beach facing
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  • Stayed May 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank pradeepnagpal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wollongong
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 23 May 2011

all though the hotel is in the middle of an upgrade and there,s lots of building noise when your outside near the pool it did'nt seem to bother anyone i found the service to be exceptional the room i stayed in was overlooking the ocean from my balcony and above the stage and restaurant which as a sole person worked out well for me it meant i didnt need to leave the hotel at night time the room was in the origdenal part of the hotel so even thou it was very spacious a family of 4 with a roll out bed could stayed there comfotably they supplied a full range of toileties including a comb and tootbrush not just sham and conditioner there was free wifiin the lobby but it was an out dated computer with no usb surrport althou the reception desk where more than happy to let me use there computer there to upload on my iphone the food was ok but think the buffet breakie could do with abit of update and more verity. but all in all i would stay here again

Room Tip: they have pool access room all around the pool
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  • Stayed May 2011, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank bmeadow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 20 April 2011

First impression of the hotel was good. Lovely spot on the beach front about 5 - 10 mins walk from the night life. The rooms were spacious, with good facilities and the mini bar was free! This was a nice touch :) I found the free WIFI handy and the pool area was lovely.

There was one minor negative from the stay: they are currently expanding the hotel and as such it can be noisy during the day which is a tad annoying when you are relaxing by the pool.

That said, overall it was a good experience and I would stay here again and as such it is recommended.

  • Stayed April 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank tot_of_rum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterloo, Canada
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 15 April 2011

This is one of those hotels which has such great potential but fails because of poor maintenance and service. I will list down the positives and negatives and leave the rest to you to decide.

Positives:
- Excellent location slap bang in the heart of Patong Beach (nothing is far from here).
- Beautiful new wing with a great looking pool (although unfinished when I visited in Apr 11).
- Good looking bar and restaurant.
- Live music almost daily by a talented band.

Negatives:
- Unfinished construction everywhere.
- Old wing sucks.
- Too many bugs and mosquitoes (I was literally eaten alive).
- Aircons in the old wing are old and leak water. (they came to stop the leak in our room every day but the next day.
- Unfinished bathrooms despite the room being in the old wing.

Room Tip: Avoid the superior room. Deluxe pool view grnd fl.
See more room tips
  • Stayed April 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Montesir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durbanville, South Africa
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 26 March 2011

Our stay started off not to great as they got our booking wrong and we had to wait for almost an hour to get our room after confirming a 14:00 check in. After traveling for more than 24 hours this is not great. The last thing you want to do is sit around in the humidity an reception area. And on top of that still fight with staff.

To make a long story short, after they had us wait for almost and hour,we were put in a smoking room just behind the reception with no window. I almost lost it completely, so I found the manager immediately. I showed him my booking and told him straight that if they don't rectify this immediately I want all my money back (since it was paid months in advance) and we will go and find other accommodation, which by the way, is widely available. Just know that the walk in rate is more expensive.

I must commend the managers effort to rectify the whole ordeal. So they immediately upgraded us to the 3rd floor to a ocean view room and our minibar was on the house for the entire stay including alcaholic drinks. Our balcony overlooked a stage where live shows were held every evening and the entertainment was very good. In fact excellent. I mean, you don't go to Phaton, Phuket to go to bed early at night. Everything only starts happening at 10 PM. We are not night life people but we thoroughly enjoyed this. After the 4th evening it got enough though, so I would say if you plan a 3-4 night stay and you don't want to miss out this is the place.

The location is very centrally located, if facing the ocean it is more to the left ofPhatong, which is great. Walking distance from everything. Breakfast was great, facilities are great.

My only suggestion is that you make sure you have your proof ofbooking with you when checking in, also make sure you request on booking specifically for your special needs (eg non-smoking, delux room, not at reception, etc). Do not hesitate to speak very straight out with the management when things are not as they promised or as you requested.

Service in Thailand is not like in the western countries, but after this trip I realised that if you speak to the people who is in charge and tell them what you expect they are most of the time willing to accommodate you,especially if you tell them that you are going to take your stuff, ask your money back and go somewhere else.

All in all, great location, clean and neat rooms, as well as very spacious. House cleaning staff very friendly and always available for clean towels or whatever. I would say great value for moneyand great location.

  • Stayed March 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Jakes777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Baan Laimai Beach Resort

Property: Baan Laimai Beach Resort
Address: 66 Thaweewong Road, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Top resorts Hotel in Patong
#11 On the Beach Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Baan Laimai Beach Resort 3.5*
Number of rooms: 280
Official Description (provided by the hotel):
Baan Laimai Beach Resort is located on the beach road of the most well-known “Patong” beach, right in the midst of entertainment and shopping area, with just crossing the road to the beach. Featuring in-house restaurants with Thai, Western cuisines and tasteful seafood from Andaman sea. Offering the lagoon-size swimming pool where you can take a break at the cozy pool bar. The fitness facilities will give you relaxation and relief from your everyday stresses. Experiencing beauty & recreation on Patong Beach or alternatively strolling for lively entertaining & shopping. You may have it all with us in making your perfect stay at Baan Laimai Beach Resort. ... more   less 
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Also Known As:
Baan Laimai Beach Hotel Patong
Baan Laimai Beach Patong
Baan Laimai Beach Resort Phuket/Patong

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