Just back from a 10 night stay.The smiles that we had soon left our faces after checkin.We never recieved a welcome to Thailand let alone a welcome to Gracelands.All they were concerned for was our passports and credit card(which I know that all Hotels require for checkin).I tried to leave a message for family, that were checking in later that night,but the reception staff didnt understand to what I was saying.Know one there could help me.
We were lead to our block and floor which didnt smell very nice (rotten seafood).The room that we booked was a mini family room a little out dated,with mould in the bathroom and a musky smell throughout.
The pool area is big but try finding a couple of lounges that havent already got towels over them.Missing tiles in the pool that were sharp and around the swimup bar too.If you are able to find a lounge goodluck with any drink/meal service.No one is walking around with menus in hand as in previous resorts we have stayed in.Its up to you to find them.
Breakfast was a joke we were a group of 8.Two tables that could sit 8 and people of 3 sitting at.We didnt mind having two tables of 4, but you had to find the tables and thats if you could get into the restaurant.A couple of times we were told that is was full and that we would have to come back.Two toasters but one was broken for a couple of days.We gave up in the end and went out for breakfast at The Coffee Club.
Try asking the reception staff to book a restaurant for you.Everything that seemed to hard and didnt want to help.
A very unpleasant stay never to return.
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- Also Known As:
- Phuket Graceland Resort And Spa
- Phuket Graceland Hotel Patong
- Phuket Graceland Resort & Spa Patong