This was disgusting. I have stayed there 3 times before and never had a problem. We paid $315.00 per night for 3 people in a deluxe room, (including breakfast) they tried to stuff us in room 1438 which had a terrace (roof top) as the "private balcony" and a dingy small room with a bed that was hard as a rock, the roll away and floor was more comfortable. We went to the front desk to tell them that we know what the rooms are ment to be like and to move us to what we paid for. The pregnant lady was rude and said all beds are the same (stopped talking once we said we had stayed 3 times before) she said that there was a ground floor room available the next night. We were not Going to spend another night there so called the travel agent who contacted the wholesaler who got us put into the normal room that we deserved ($315.00 per night!!!) that afternoon. That room still was not worth that amount! Oh and the bacon at breakfast still had hair on it!!! Crisont and choc swirl bread tasted like it was 4 days old. Don't bother staying here. We even had to buy our own cleaning chemicals because everybody on trip advisor was getting sick. The lobby chairs havnt been cleaned or changed since my first visit in 2009.
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- Also Known As:
- Phuket Graceland Resort And Spa
- Phuket Graceland Hotel Patong
- Phuket Graceland Resort & Spa Patong