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“Very nice hotel, great location and friendly staff.” 5 of 5 bubbles
Review of Grand Mercure Phuket Patong

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Grand Mercure Phuket Patong
Ranked #5 of 319 Hotels in Patong
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Very nice hotel, great location and friendly staff.”
5 of 5 bubbles Reviewed 16 April 2014

If you love to stay in Patong area, this hotel is all you looking for. The hotel is very new, clean, modern contemporary stylye, located in 5 mins walking distance to patong beach, shopping area and nightlife.Since we arrived, we got very warm welcome by GM himself.Room was so nice, good size and clean. Recommended pool access room:) Their spa just open, my husband and I had foot relaxing massage that very very nice.Our dinner at bubbles resturant was so excellent, you must try phuket local signature menu such Mee Hoon and deep fried soft shell crab! The Staff are very polite,friendly and
helpful.We will definitely come back and stay here and reccomnend any friends who love to visit Phuket,Thailand :-)

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jeab Wilailuck S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastien T, General Manager at Grand Mercure Phuket Patong, responded to this review, 17 April 2014
Dear Jeab Vilailuck,

Many thanks for the great review. It was a pleasure to have you both staying with us during Songkran.
Really happy to hear you enjoyed your meals as well, we are trying to remain authentic with Thai and Mediterranean cuisines but also Spa treatments and massages. I will take this opportunity to thank our Spa and restaurant teams on your behalf if you do not mind.

As mentioned, we are still in the very first few stages of opening and we thank you for giving us a chance and choosing our property among hundreds in Patong.

Very much looking forward to welcoming you both back next Songkran.
with Grand regards,
Sebastien
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1,372 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (270)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
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English first
1 review
5 of 5 bubbles Reviewed 14 April 2014

Although this place just is opening, they did a very good job! Thanks for your warm welcome. It fulfill my first trip at Phuket as the perfect trip ;)

See u again.....Grand Mercure Phuket Patong!!!!!!

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastien T, General Manager at Grand Mercure Phuket Patong, responded to this review, 15 April 2014
Dear Jean C,

Many thanks for your kind review.
We are glad we could make your first trip to Phuket a most memorable one and hope to welcome you back in a near future.

with Grand regards,
Sebastien
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 April 2014

We have had nothing but friendly service and even had the management come and personally great my partner and I during our stay. We have been privileged to be here in the first opening week (arriving 4 days after opening) and have found that nothing is too much for these guys! They have been wonderful and have even gone so far as being able to organise and get a wedding package to us to go through so that we are able to come back to have our wedding here. Sebastien and Sumontha you have both been amazing even getting us to meet with Jamnong (Executive Assistant Manager) and Aliya (Sales Executive) so that we can have everything perfect for our big day. We cannot wait to come back. Definitely recommend this hotel, their hospitality is extraordinary! - and the food was delicious!

Room Tip: Stayed in the superior King room, was nice and cosy. We didn't hear much noise of a night even f...
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jennjake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastien T, General Manager at Grand Mercure Phuket Patong, responded to this review, 15 April 2014
Dear Jenn&Jake,

Many thanks for this fantastic review.

As you correctly mentionned, we only opened a few days ago and it was really a pleasure to have you staying with us from this early stages.
The decision you took on entrusting us with the organization of what it is surely going to be the biggest day of your life is simply amazing. we will never be able to thank you enough but one thing we can promise you is that we will make this first ever wedding at Grand Mercure Phuket Patong, Your wedding, a one-of-a-king celebration, a party no other hotel in Patong have ever hosted, a holiday your friends and respective families will remember for ever.

Thank you once again and see you again very soon,
Sebastien.
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Hong Kong, China
Level Contributor
1 review
5 of 5 bubbles Reviewed 11 April 2014

Having done extensive searching and comparisons with other hotels, I picked this hotel finally and I absolutely made an excellent choice. This was my first time to bring with my 21-month baby travelling overseas and what I needed were that the hotel must be near Jungceylon as my baby can go to restuarants there to have his meals; there should be a bathtub for baby having bubble bath and should be a swimming pool for baby swimming and kids' club for him to stay and play. Grand Mercure definitely met what I required. All the staff are really really nice. They greeted and said hello to us when we went out and came back to the hotel every time. Staff in the restuarant are friendly and helpful too. They had lovely smiles all the time. They even proactively asked your opinions about their services and the hotel. The staff of the kids' club played with my son patiently. We really do appreciate their services.

The room, the restarurant and the overall enviroment are nice and amiable.

And it's very close to Jungceylon. Just few mintues' walk. We went to Big C and did shopping at Jungceylon every night.

Sumontha and all the staff, I don't know what we should say to express our appreciation and thankfulness. We had a wonderful, memorable time at Grand Mercure. From the bottom of our hearts, we are very grateful and thank you very much indeed.

We definitely will be back. :)

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Viola A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastien T, General Manager at Grand Mercure Phuket Patong, responded to this review, 15 April 2014
Dear Viola,

Thank you very much for your fantastic review. We are delighted to hear you family and yourself had a great time with us.
I will surely take this opportunity to thank Khun Sumontha and her team for their outstanding contribution.
Our location is very convenient, with easy access to walking streets and night markets, Patong beach as well as Jung Ceylon supermarket. We now have our own Tuk-Tuk to send guests around and it makes the journey really fun.

Thank you once again for choosing Grand Mercure Phuket Patong.
with Grand regards,
Sebastien
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surfers Paradise, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 8 April 2014

Grand Mercure- Beauty at its best topped off with the most caring and helpful staff. We were privileged enough to be one of the very first guests to check into this hotel and we could not have been any happier from the very first welcome right to the end of our stay. Sebastien,Sumontha and the lovely staff made our visit something we would remember forever. The room(pool access), the food, kids club oh and not to mention the extra large Phuket long islands were beyond words.
I cannot wait to return and see the finished results.
Once again thanks for a memorable holiday.
See you all soon :-)
Rene,Antonio and Marley

Room Tip: Pool access room is awesome, however all rooms have pool views anyway. I just loved walking out the...
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  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Rene L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastien T, General Manager at Grand Mercure Phuket Patong, responded to this review, 9 April 2014
Dear Rene,

Not only you made our day by being one of our very first few guests, Marley made history by officially being the first child to ever step in our kid's club.
Please let ume take this opportunity to thank you for choosing our property among plenty others, and giving us a chance to pamper the three of you for a few days.
We will indeed be very happy to welcome you back at the end of the year and please do not hesitate to email me directly, anytime.

Once again, thank you very much for your very kind note.
Sebastien
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Sheffield
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 3 April 2014

Really lucky to find this lovely hotel and completely by chance I stopped here on the first 2 days of it's opening. Although the hotel is not completely finished, there was no noise from the contractors still there and what is finished is really beautiful, but what I found surprising and refreshing was that even though the staff were new to the hotel they were very well trained and most importantly, extremely helpful and friendly.

Thank you and good luck guys with the full opening of the hotel, can't wait to see it when it's at 100% !!!

  • Stayed April 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Neil025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastien G, General Manager at Grand Mercure Phuket Patong, responded to this review, 5 April 2014
Dear Neil,

Many thanks for this wonderful review.
We are very pleased you and your wife had a great time with us and are really looking forward to welcoming you back later this year.

Our property will be completed by June 2014 and looking at a Grand Opening around the middle of July. Until then, we will keep doing what we do best and provide Grand Hospitality and services to every single guest of ours.

with Grand regards,
Sebastien
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Mercure Phuket Patong

Property: Grand Mercure Phuket Patong
Address: 1 Soi Rat-U-Thit 200 Pi 2, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Patong
#4 Luxury Hotel in Patong
#4 On the Beach Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:5 star — Grand Mercure Phuket Patong 5*
Number of rooms: 314
Official Description (provided by the hotel):
Grand Mercure Phuket Patong located just walking distance away from Patong's nightlife and the Andaman Sea, Grand Mercure Phuket Patong is a 314 room beach resort that includes suites and pool villas. Complimented with a bistro like restaurant, three unique meeting venues, a bar that boasts the largest beer selection in Phuket, fitness centre, spa and kids corner, the hotel represents a new generation of retreats combining natural beauty and cultural heritage. ... more   less 
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Also Known As:
Grand Mercure Phuket Patong

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