Let's talk about some nice parts of this brand new hotel: Nice pool view from the hotel room. A wonderful location, easy to get to shopping markets, spa and massage places, restaurants...etc. Everything in loud and crowded Patong. In fact, the hotel is not totally ready for service, we saw some works were in progress when we arrived. The workers even worked in my next door, I saw them when we got up for breakfast. Talk about the breakfast, actually the "breakfast buffet" is included in my booking when I reserved it paid through this online agency. But the staff in restaurant asked me to pay for the breakfast without calling reception for confirmation, when I told her that the breakfast should be included in my booking,she asked me to talk with the reception myself. I was like"@.@what?really?" . The problem is finally solved after I talk to the reception myself and they checked the information of my booking and said sorry. I believe that things can improve once everything is ready, and probably new-employee training is needed.
Overall, most of the staff are friendly and professional, it's a good stay anyway.
- Official Description (provided by the hotel):
- Grand Mercure Phuket Patong located just walking distance away from Patong's nightlife and the Andaman Sea, Grand Mercure Phuket Patong is a 314 room beach resort that includes suites and pool villas. Complimented with a bistro like restaurant, three unique meeting venues, a bar that boasts the largest beer selection in Phuket, fitness centre, spa and kids corner, the hotel represents a new generation of retreats combining natural beauty and cultural heritage. ... more less
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- Also Known As:
- Grand Mercure Phuket Patong