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“Fantastic Place”

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The KEE Resort & Spa
Ranked #28 of 322 Hotels in Patong
Melbourne, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fantastic Place”
Reviewed 24 August 2012

We stayed at The Kee Resort and Spa in early August 2012; we found the hotel to be fantastic and the staff were very helpful and friendly. We had dinner at the Sky Bar (hotel rooftop bar) where we enjoyed great food, cocktails and an awesome sunset. We are already planning another trip back and we would definitely stay at here again, location was great and the resort was excellent quality. Only one small suggestion ask for a mattress topper as the beds are a bit hard for our liking, the staff are more than happy to do this.

Room Tip: Pool access rooms away from the pool bar are best if you want privacy, as it does get a little busy...
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sagfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kee M, Management Team at The KEE Resort & Spa, responded to this review, 31 August 2012
Dear Sagfam,

Thank you for taking your time to share your feedback in TripAdvisor following your recent stay at The Kee Resort & Spa, Phuket.

Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We are also glad to hear that you enjoyed the food and had a good time at our Kee Sky Lounge & Restaurant.

Once again, we look forward to welcoming you back to The Kee Resort & Spa, Phuket, in the near future.

Kind Regards,
The Kee Management Team
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (436)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
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English first
Dhaka City, Bangladesh
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 22 August 2012

This place could be better....it could be a really nice place....but I don't think they know what type of hotel they want...except a full place. I stayed poolside....in two different rooms. The poolside with the bar you should avoid, family fun (read screaming kids splashing in the pool early in the morning) and a pool bar with happy hour from 3pm-5pm with loud drunks (it seemed to be a lot of tattooed sex touring males), at night they have a fountain turned on the is fairly noisy. Not a quiet place....the other side is nice an quiet. I enjoyed the other side and the staff was nice enough to change rooms for us.

The room service was lacking....I'm not sure what it is, but patong can't get room service right. The pizza seem stale and was cold...and the burger tasted like it was soaked in salt water for a few days.

The staff was generally friendly, but the desk was rude. We were stopped three of the five nights...we had to prove my fiancee was registered with the hotel (she is Russian), this was annoying. So annoying that we moved hotels after the third time. Friends who stayed there said they had the same problem....security guards appear and block your entrance until you prove your registered....good security BUT way over zealous. I shouldn't have to check into the front desk every night.

Room Tip: get the non bar pool side
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bodapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kee M, Management Team at The KEE Resort & Spa, responded to this review, 1 September 2012
Dear Bodapa,

Thank you for posting your TripAdvisor review following your stay at The Kee Resort & Spa, Phuket, and we truly value your feedback.

Firstly, I do sincerely apologise for the experience you encountered at this time about the service and regret that we did not meet your expectations. I totally understand that the feeling of unwelcome from the front desk and security guard is certainly not acceptable.

In addition to your comment about our room service food, for your information we are now taking this seriously and improving it. I am truly grateful for your feedback as such information enables us to continually monitor and improve the service we offer.

Once again thank you for sparing your time to provide the feedback. You are a valuable guest and we hope to demonstrate improvements that will be made by having the opportunity to welcome you back at The Kee Resort & Spa, Phuket. Should there be any further feedback please feel free to contact me directly.

Kind Regards,
The Kee Management Team
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australia
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 21 August 2012

We stayed at Kee in July with our son son and and a friend(18year olds) we all loved the resort.It was almost full but plenty of room around the pool. fabulous pool bar with lots of atmosphere around happy hour and great music. We had pool access rooms that were modern and lovely bathroom. Our rooms were not close to the pool bar so they were more private, they were close to Bangla road end but heard no noise or music at night. Roof top bar great view and cocktails and a good place to start the night before heading out for dinner. The staff were great and general manager Somchai very friendly and wanted input to any problems that they needed to attend to(which there weren't any) we would definitely stay at Kee again for the location and the quality of the resort

Room Tip: Recommend pool access for convenience. The rooms close to the pool not as private as ones further aw...
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lexyAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kee M, Management Team at The KEE Resort & Spa, responded to this review, 1 September 2012
Dear lexyAustralia,

Thank you for sharing your reviews on TripAdvisor website and for choosing to stay at The Kee Resort & Spa, Phuket.

I am very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service you received. I have shared this with team and they are absolutely thrilled to know how much they have been appreciated.

Once again, thank you for taking the time to share. We are grateful for your support and do hope that we may have the pleasure of welcoming you back soon.

Kind Regards,
The Kee Management Team
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Dubai, United Arab Emirates
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 August 2012

I booked at this hotel based on recommendation. It was all I was told: good bang for the buck, great pool (can get loud and annoying), nice rooms and GREAT location! However, I had a bad experience with the management as they stole my money. I booked for 7 nights through booking.com, then changed it to 6 nights few days before I arrive; at arrival, they wanted to charge me for 7 and after i showed them the confirmation for the change and that the charge should be less, they said they will still charge me 7 nights but will refund difference at checkout, or otherwise they will not give me my room (it was 12am). Everyday I would check with them about the refund and they give me all the nice talk that its processed. Nine months later, not a single penny I received!!!!!!!!!!!!

Room Tip: although can get loud, choose a pool view room
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  • Stayed November 2011, travelled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Abdulla A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kee M, Public Relations Manager at The KEE Resort & Spa, responded to this review, 20 October 2015
Dear AJ2727

Thank you very much for taking the time and writing about your stay with the Kee Resort & Spa Patong. We apologize for the delayed response.

I am sorry to hear that our resort was not able to fulfill all of your expectations. All of the constructive feedback you've pointed out we can surely use them to improved and maintain high standard of quality. We appreciate the feedback very much. Thank you once again for taking the time to write your review. We hope that we would get a chance to make it up to you on your next stay in Phuket.

Best Regards,

The Kee Resort Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 August 2012

Check in procedure swift with plenty of bell hops to carry my bag from taxi to room... and refreshing fresh 'froot' drink on arrival so first impressions good.

Room had all mod cons, complimentary wi-fi courtesy of the Samsung flat screen tele, decent shower and nice crisp bed linen. Oh, and cracking location right near Soi Bangla if you plan to go out and pa-rt-y !

All good so far - why not 5 stars I hear you ask ?

Clientele, especially around the pool at times, fell into the 'antipodean chav' category - though a welcome break from all the Irish screaming 'top of the morning to ya', high on Paddy juice at 5a.m. on Koh Pag Nan - still, I digress. Back to the review in hand...

Main gripe is VFM - Value for Money - at the best part of 50 odd quid a night, other places offer similar luxury at bargain bucket prices - this is Thailand after all !

Overall, comfortable 6nights, but my advice : see what else you can get for the money before parting with your hard earned !!!!

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PatDanz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanyapoj C, Public Relations Manager at The KEE Resort & Spa, responded to this review, 20 October 2015
Dear PatDanz,

We apologize for the delayed response. Thank you for taking the time for providing your feedback while still enjoying your holiday. We are so happy to know you had a good overall stay with us. We will use all of the positive and improvement points to continuously enhance our service standards.

Thank you again for your kind words and I hope it won't be too long before we can welcome you back.

Best Regards,

The KEE Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 August 2012 via mobile

Loved staying at the kee. The roof top terrace at sunset is so spectacular... Looking over the adaman sea - making for a short walk to the beach n juncylon.

The food was amazing at both the buffet and roof top terrace, and reasonably priced too!

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jody109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanyapoj C, Public Relations Manager at The KEE Resort & Spa, responded to this review, 20 October 2015
Dear Jody109,

We apologize for the delayed response. Thank you for taking the time for providing your feedback while still enjoying your holiday. We are so happy to know you had a good overall stay with us. We will use all of the positive and improvement points to continuously enhance our service standards.

Thank you again for your kind words and I hope it won't be too long before we can welcome you back.

Best Regards,

The KEE Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
5 reviews
Reviewed 17 August 2012

Our family stay at the kee on 27.7.12 till the 10.8.12 we higthly recommend this hotel the staff are happy and really helpful nothing is any bother. Food is great never got sick. The roof top restaurant is a high light you see fire works from patong beach. The food is beautiful credit to the chefs. I would like to mention Monkia who works on roof top is a great host she knows how to make you feel special.. Nok who works in kee kitchen Is great person.....great location easy to walk around super markets not far to walk to...thank you to all the staff for making our holiday great we will be back... Tania, Dave, WA

Room Tip: Pool room great for young ones or couples not for family with children
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tania d D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanyapoj C, Public Relations Manager at The KEE Resort & Spa, responded to this review, 20 October 2015
Dear Tania d D,


We apologize for the delayed response. Thank you for taking the time to rank us highly and for providing your feedback while still enjoying your holiday. We are so happy to know you had a great stay. We really appreciate your vote of confidence in our Resort and in the team of talent who make everything happen the way it does. We will use all of the positive and improvement points to continuously enhance our service standards.

Thank you again for your kind words and I hope it won't be too long before we can welcome you back.

Best Regards,

The KEE Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The KEE Resort & Spa

Property: The KEE Resort & Spa
Address: 152/1 Thaveewong Rd., Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Spa Hotel in Patong
#19 Luxury Hotel in Patong
#26 Family Hotel in Patong
#33 Romantic Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:4 star — The KEE Resort & Spa 4*
Number of rooms: 244
Official Description (provided by the hotel):
A spectacular hotel and plaza complex, offers a quiet oasis of tranquility and luxury in the heart of the world-renowned Patong Beach. Contrasts in Patong can be as different as day and night, but The KEE Resort offers the perfect blend of convenience and connection with superb facilities and an unmatched location. Utilizing state-of-the-art technology throughout to ensure peace of mind, the hotel's 244 stunningly modern rooms, suites are unlike any other found on the island. The KEE Resort is sure to offer the perfect holiday whatever your needs. ... more   less 
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Also Known As:
The Kee Resort And Spa
The Kee Hotel Patong
The KEE Resort & Spa Phuket/Patong

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