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The KEE Resort & Spa
Ranked #25 of 329 Hotels in Patong
Reviewed 26 August 2013 via mobile

We only stayed at this hotel for our last night in Phuket, after returning from Koh Samui.
It is a large hotel, very modern and only a minute walk to Bangla Road - if you are going to party then this is the hotel for you! Across the road is a Maccas and a Starbucks (part and parcel for the drinkers out there!). So location gets a massive huge thumbs up! When we arrived at about 2.15pm we then had to wait about 45 mins to check in. This annoyed me a bit because we'd been up since 6am for our flight & I just wanted to chill out; plus check in was 2pm. The original guy at the front desk was quite abrupt with us - he was under the pump but this is no excuse...after waiting I approached the manager and he quickly sorted a room for us, he was highly apologetic & upgraded us to a pool room (which seems a common theme in these reviews).This is where the little mix up happened...I was asked for my credit card at check in (standard) but old matey grumpy pants charged me a nights accommodation (that was already paid for previously), the issue was thankfully rectified...so please double check when you hand over your card!! Again, the staff were very apologetic. We got to enjoy the great happy hour, drinks were an ok price; not super strong but pleasant. I ordered a pizza and my partner a club sanga...my pizza was not quite edible (and I normally am not a fussy eater!!), it had more cheese than pizza! Overall, if you want the location go here; I think I was just spoilt by a new resort in Karon and had higher expectations! I would certainly look at staying here if I wanted time in Patong, however I would drink & eat elsewhere.

  • Stayed: August 2013
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Thank Franjapanni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kee M, General Manager at The KEE Resort & Spa, responded to this reviewResponded 27 August 2013

August 27,2013

Dear Guest,

Warm Greetings from the Kee Resort & Spa Phuket.

Firstly we may thank you for taking the time to share your feedback with other travelers here on Tripadvisor.

We appreciate your recommendation and comments and we have shared your feedback with the relevant department heads. Your comments are very important to us, as it allows us to identify any potential problem, review procedures and to make any necessary adjustments to enhance our current work process.

We sincerely apologize for any inconveniences that we may have caused and rest be assured, The Kee Resort & Spa Phuket will continue to improve and maintain its services and facilities, thanks as well to your feedback which will make it possible to grow and develop.

It was a pleasure for us to be at your service and we all look forward to welcoming you again in the near future.

Kind regards,
General Manager & The Kee Management team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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911 - 917 of 1,623 reviews

Reviewed 24 August 2013

This was our second time staying at The Key this year..The location is second to none, as it is so close to absolutely everything!! The rooms are clean but have the worst beds we have ever experienced..If you have a bad back choose a different place to stay!! Both times we have stayed we have had to deal with the smells and sounds of renovations which weren't very pleasant..The staff are all quite rude except for Jay, he was amazing!! It's very expensive for what it has to offer..My fake tan came off on the sheets, so we were asked to pay for them to be replaced,so I went to the 7/11 and brought some washing powder to wash them myself, it came out immediately so I wonder if they use any when they wash them?!?! We stayed in one of the best rooms which was lovely, but our daughters stayed in a lower level room and the service was even worse for them..The air conditioners all leak water which isn't very good..the door keys regularly fail which is so annoying cause you are always having to go down stairs to replace them...Keep your receipts for anything you pay cash for as they are constantly double charging..The food and pool are fantastic though..

  • Stayed: August 2013, travelled with family
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1  Thank 716,971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kee M, General Manager at The KEE Resort & Spa, responded to this reviewResponded 27 August 2013

August 27,2013

Dear Guest,

Warm Greetings from the Kee Resort & Spa Phuket.


First of all, we would like to thank you for your details review from your second stay with us on Tripadvisor.

We appreciate your recommendation and comments and we have shared your feedback with the relevant department heads. Your comments are very important to us, as it allows us to identify any potential problem, review procedures and to make any necessary adjustments to enhance our current work process.

We truly apologize for any inconveniences that we may have caused and rest be assured, The Kee Resort & Spa Phuket will continue to improve and maintain its services and facilities, thanks as well to your feedback which will make it possible to grow and develop.

It was a pleasure for us to be at your service and we all look forward to welcoming you again in the near future.

Kind regards,
General Manager & The Kee Management team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2013 via mobile

Just checked out today and I loved staying here, amazing resort and spa! Big pool with amazing bar (the swim up bar tenders, Jai & Jit are a true asset to your company). 1 minute walk to Bangla road, close to beach road, rooms modern and spacious, only bad thing I would say are get new beds, they are really hard. Thanks again for a great stay.

  • Stayed: August 2013
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1  Thank Chloezeus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kee M, General Manager at The KEE Resort & Spa, responded to this reviewResponded 24 August 2013

August 24, 2013

Dear Guest,

Warm Greetings from the Kee Resort & Spa Phuket.

Firstly we may thank you for taking the time to share your feedback with other travelers here on Tripadvisor.

We are pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your stay at The Kee Resort & Spa Phuket. It is always encouraging for us to learn that our guests are satisfied with our services, as it is what we strive for every day.

Your kind compliments will be passed on to our team and this will certainly motivate them to keep up the good work.

It was a pleasure for us to be at your service and we all look forward to welcoming you again in the near future.


Thank you and Kind regards,

gm@thekeeresort.com
The KEE Resort & Spa Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2013

Can't believe it but these muppets were actually Drilling AND Hammering in the night!! started about 10-30 and as of this moment as I write it's 1am and they are still drilling.
It is definitely NOT A RESORT / SPA
It's clean, neat, conveniently located but we won't stay here again (it is our second time) not after this. Staff were not able to solve the problem....

  • Stayed: August 2013, travelled as a couple
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1  Thank AnekeD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kee M, General Manager at The KEE Resort & Spa, responded to this reviewResponded 24 August 2013

August 24, 2013

Dear Guest,
Warm Greetings from the Kee Resort & Spa Phuket.
Firstly we may thank you for taking the time to share your feedback with other travelers here on Tripadvisor.
We appreciate your recommendation and comments and we have shared your feedback with the relevant department heads. Your comments are very important to us, as it allows us to identify any potential problem, review procedures and to make any necessary adjustments to enhance our current work process.
We truly apologize for any inconveniences that we may have caused and rest be assured, The Kee Resort & Spa Phuket will continue to improve and maintain its services and facilities, thanks as well to your feedback which will make it possible to grow and develop.
It was a pleasure for us to be at your service and we all look forward to welcoming you again in the near future.
Many Thanks Kind regards,
gm@thekeeresort.com
The KEE Resort & Spa Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2013

It is located just next to famous Bangla road of Patong, Phuket. So, if you are looking for Night Life fun then the location is perfect. If you want some peace and quiet then this is not the resort for you.

We stayed in the Delux Plaza Room. The room is OK, the smallest one I have ever stayed in (for the price paid). Bathroom is also very small. I believe they have some issue with the AC system as our floor used to get moist and slippery (we ensured that all windows and door remain closed) and gets dry only when we reduce the temperature to 20*C.

I didn't eat lunch or dinner there as there are plenty of reasonably priced restaurants around the resort, serving all types of food.

We found the staff to be efficient, though not very friendly.

It is very easy to find Taxis and Tuk Tuks as well as there are many tour agents around.

I agree that the feel is more like a Hotel and not of a Resort.

  • Stayed: August 2013, travelled with family
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Thank Muhammad K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanyapoj C, Public Relations Manager at The KEE Resort & Spa, responded to this reviewResponded 17 October 2015

Dear Muhammad K,

Thank you very much for taking the time and writing about your stay with the Kee Resort & Spa Patong. We apologize for the delayed response.

I am sorry to hear that our resort was not able to fulfill all of your expectations and I am sorry that you didn't experience the same wonderful time other travelers have written about.

But all of the constructive feedback you've pointed out we can surely use them to improved and maintain high standard of quality. We appreciate the feedback very much. Thank you once again for taking the time to write your review. We hope that we would get a chance to make it up to you on your next stay in Phuket.

Best Regards,

The KEE Management Team

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Reviewed 21 August 2013

I recently stayed at the kee resort and spa when visiting Phuket in January. The resort is just minutes walk away from Patong beach and even closer is the ever busy Bangla Road. The resort offers amazing service and unprecedented luxury. Rooms are large, spacious and luxurious, offering everything you would expect from a top rated resort. Rooms include internet television, separate tub and shower areas and spacious balconies, unless of course you are staying in the pool access rooms, then you would have the swim up pool bar just a short dive away from your room. Morning breakfast is unbelievable, and the rooftop restaurant offers amazing views and delicious and exotic meals. The resort offers gym, day spa and swim up pool amenities. Service is exactly what you expect from the people of Thailand, and then some. All in all, if you are staying in Patong then you need to stay at this resort.. The Kee resort and spa.. For a true dream in real life.

Room Tip: Dont get the pool access rooms.. They are a fair bit more expensive and the pool view rooms are just...
See more room tips
  • Stayed: January 2013, travelled as a couple
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1  Thank Joshua H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanyapoj C, Public Relations Manager at The KEE Resort & Spa, responded to this reviewResponded 17 October 2015

Dear Joshua H,

We apologize for the delayed response. Thank you for taking the time for providing your feedback while still enjoying your holiday. We are so happy to know you had a good overall stay with us. We will use all of the positive and improvement points to continuously enhance our service standards.

Thank you again for your kind words and I hope it won't be too long before we can welcome you back.

Best Regards,

The KEE Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2013

The hotel is located in the heart of walking street and within walking distance of patong beach. This hotel has all kind of facilities; spa, fitness, kid's club, lounges, bars, coffee shop, big pool, restaurants. I personally think the food is not that tasty but i love the cocktails at roof top bar. There is one bartender who seems to know what he is doing and he is actually doing it well! Most staffs are friendly and helpful. But because the hotel location is directly to the middle of walking street access so it's very noisy at night in some rooms. Also the hotel has turn on the music from the pool bar very loud during the day.

  • Stayed: August 2013, travelled as a couple
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Thank Mindy1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kee M, General Manager at The KEE Resort & Spa, responded to this reviewResponded 24 August 2013

August 24, 2013

Dear Guest,

Warm Greetings from the Kee Resort & Spa Phuket.

Firstly we may thank you for taking the time to share your feedback with other travelers here on Tripadvisor.

We are pleased to read that you appreciated the friendliness and assistance of our staff ,our facilities and enjoyed your stay at The Kee Resort & Spa Phuket. It is always encouraging for us to learn that our guests are satisfied with our services, as it is what we strive for every day.

For your remark about the hotel has turn on the music from the pool bar very loud during the day.we have shared your feedback with the relevant department heads. Your comments are very important to us, as it allows us to identify any potential problem, review procedures and to make any necessary adjustments to enhance our current work process.


Your kind compliments will be passed on to our team and this will certainly motivate them to keep up the good work.

It was a pleasure for us to be at your service and we all look forward to welcoming you again in the near future.


Many thanks and Kind regards,
gm@thekeeresort.com
The KEE Resort & Spa Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The KEE Resort & Spa

Address: 152/1 Thaveewong Rd., Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Spa Hotel in Patong
#19 Luxury Hotel in Patong
#26 Family Hotel in Patong
#33 Romantic Hotel in Patong
Price Range: £58 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The KEE Resort & Spa 4*
Number of rooms: 244
Official Description (provided by the hotel):
A spectacular hotel and plaza complex, offers a quiet oasis of tranquility and luxury in the heart of the world-renowned Patong Beach. Contrasts in Patong can be as different as day and night, but The KEE Resort offers the perfect blend of convenience and connection with superb facilities and an unmatched location. Utilizing state-of-the-art technology throughout to ensure peace of mind, the hotel's 244 stunningly modern rooms, suites are unlike any other found on the island. The KEE Resort is sure to offer the perfect holiday whatever your needs. ... more   less 
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Also Known As:
The Kee Hotel Patong
The Kee Resort And Spa
The KEE Resort & Spa Phuket/Patong

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