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“Nice hotel but nothing more”

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The KEE Resort & Spa
Ranked #27 of 322 Hotels in Patong
Tel Aviv, Israel
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice hotel but nothing more”
Reviewed 4 September 2013

We have stayed two night at the kee, Patong is very crowded and the hotel sit in the center of action ... We as a couple didn't liked it too much , we arrived to the hotel and got a honey moon upgrade a room with Jacuzi but Jacuzi was very noisy and not that effective :/ , the AC at the room made a lot of noise and the waterfall from the pool didn't help to the noise issue very well , as for the service the staff was ok said sorry for every mistake but nothing more, we needed some ice for injury and they asked for 80 baht what cost in 7eleven 8 baht !! I think ice it's a kind of thing hotel on this price should bring for free , the restrarunt staff don't know English very well and we had to cancel a dish they brought to us , they were mad and we needed to talk with 3 ppl to cancel that dish..
A tip if you really want to go to patong take an hotel a bit far from the center and use taxi but be carful they overprice everything in patong , we took trips from the tourist information and found out we paid almost double than needed, James bound island paid 2500 baht and at Israeli agency we saw that it only cost 1000-1300 baht we used, biggest tip if you want a quiet vacation patong is not the place

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Itay85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kee M, General Manager at The KEE Resort & Spa, responded to this review, 7 September 2013
September7,2013

Dear Guest,

Warm Greetings from the Kee Resort & Spa Phuket.

Firstly we may thank you for taking the time to share your feedback with other travelers here on Tripadvisor.

We appreciate your recommendation and comments and we have shared your feedback with the relevant department heads. Your comments are very important to us, as it allows us to identify any potential problem, review procedures and to make any necessary adjustments to enhance our current work process.

We truly apologize for any inconveniences that we may have caused and rest be assured, The Kee Resort & Spa Phuket will continue to improve and maintain its services and facilities, thanks as well to your feedback which will make it possible to grow and develop.

It was a pleasure for us to be at your service and we all look forward to welcoming you again in the near future
.
Kind regards,
General Manager & Management team
The Kee Resort & Spa Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (441)
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 September 2013 via mobile

Love this resort, second time i've stayed here. The rooftop bar has the best views in all of patong!. stayed same time last year for two weeks.. this time though the service was nowhere near as good. Staff were friendly but the level of service was no where near the same as last year which was disappointing as stayed with a differnet bunch of friends this time and had talked up the place..

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sam E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kee M, General Manager at The KEE Resort & Spa, responded to this review, 7 September 2013
September 7,2013

Dear Guest,

Warm Greetings from the Kee Resort & Spa Phuket.

First of all we may thank you for you positive review from your second stay with us.

We are happy to hear that you appreciated the friendliness and assistance of our staff and enjoyed your stay at The Kee Resort & Spa Phuket. It is always encouraging for us to learn that our guests are satisfied with our services, as it is what we strive for every day.

Your kind compliments will be passed on to our team and this will certainly motivate them to keep up the good work.

It was a pleasure for us to be at your service and we all look forward to welcoming you again in the near future.

Thank you and Kind regards,

General Manager & Management Team
The Kee Resort & Spa Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mooroopna, Australia
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 August 2013

This is a top location in a modern but cosy hotel. right next to Bangla road, plenty of young people staying here for the night life of Patong. Rooms were cosy, awesome pool and swim up bar. We arrive very early in the morning and the staff got a room ready for us asap so we didnt have to wait until normal check in time. I like a hard bed buts these were probably a little to hard for my liking. did hear other late night guests making a lot of noise going back to there room but wasnt too bad. The reception is outside so is rather hot while waiting down there. Otherwise had a great stay. Breakfast was ok once again eating outside in the heat though, wasnt anything amazing to eat.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank melcoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kee M, General Manager at The KEE Resort & Spa, responded to this review, 27 August 2013
August 27,2013

Dear Guest,

Warm Greetings from the Kee Resort & Spa Phuket.

First of all, we would like to thank you for taking the time to share your feedback with other travelers here on Tripadvisor.

We are glad to read that you overall enjoyed the stay in our perfectly located resort and also that our facilities.

Your kind compliments will be passed on to our team and this will certainly motivate them to keep up the good work.

We sure hope to welcome you back soon again for another great stay.

Kind regards,
General Manger & The Kee Management team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 August 2013 via mobile

We only stayed at this hotel for our last night in Phuket, after returning from Koh Samui.
It is a large hotel, very modern and only a minute walk to Bangla Road - if you are going to party then this is the hotel for you! Across the road is a Maccas and a Starbucks (part and parcel for the drinkers out there!). So location gets a massive huge thumbs up! When we arrived at about 2.15pm we then had to wait about 45 mins to check in. This annoyed me a bit because we'd been up since 6am for our flight & I just wanted to chill out; plus check in was 2pm. The original guy at the front desk was quite abrupt with us - he was under the pump but this is no excuse...after waiting I approached the manager and he quickly sorted a room for us, he was highly apologetic & upgraded us to a pool room (which seems a common theme in these reviews).This is where the little mix up happened...I was asked for my credit card at check in (standard) but old matey grumpy pants charged me a nights accommodation (that was already paid for previously), the issue was thankfully rectified...so please double check when you hand over your card!! Again, the staff were very apologetic. We got to enjoy the great happy hour, drinks were an ok price; not super strong but pleasant. I ordered a pizza and my partner a club sanga...my pizza was not quite edible (and I normally am not a fussy eater!!), it had more cheese than pizza! Overall, if you want the location go here; I think I was just spoilt by a new resort in Karon and had higher expectations! I would certainly look at staying here if I wanted time in Patong, however I would drink & eat elsewhere.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Franjapanni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kee M, General Manager at The KEE Resort & Spa, responded to this review, 27 August 2013
August 27,2013

Dear Guest,

Warm Greetings from the Kee Resort & Spa Phuket.

Firstly we may thank you for taking the time to share your feedback with other travelers here on Tripadvisor.

We appreciate your recommendation and comments and we have shared your feedback with the relevant department heads. Your comments are very important to us, as it allows us to identify any potential problem, review procedures and to make any necessary adjustments to enhance our current work process.

We sincerely apologize for any inconveniences that we may have caused and rest be assured, The Kee Resort & Spa Phuket will continue to improve and maintain its services and facilities, thanks as well to your feedback which will make it possible to grow and develop.

It was a pleasure for us to be at your service and we all look forward to welcoming you again in the near future.

Kind regards,
General Manager & The Kee Management team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 August 2013

This was our second time staying at The Key this year..The location is second to none, as it is so close to absolutely everything!! The rooms are clean but have the worst beds we have ever experienced..If you have a bad back choose a different place to stay!! Both times we have stayed we have had to deal with the smells and sounds of renovations which weren't very pleasant..The staff are all quite rude except for Jay, he was amazing!! It's very expensive for what it has to offer..My fake tan came off on the sheets, so we were asked to pay for them to be replaced,so I went to the 7/11 and brought some washing powder to wash them myself, it came out immediately so I wonder if they use any when they wash them?!?! We stayed in one of the best rooms which was lovely, but our daughters stayed in a lower level room and the service was even worse for them..The air conditioners all leak water which isn't very good..the door keys regularly fail which is so annoying cause you are always having to go down stairs to replace them...Keep your receipts for anything you pay cash for as they are constantly double charging..The food and pool are fantastic though..

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 716971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kee M, General Manager at The KEE Resort & Spa, responded to this review, 27 August 2013
August 27,2013

Dear Guest,

Warm Greetings from the Kee Resort & Spa Phuket.


First of all, we would like to thank you for your details review from your second stay with us on Tripadvisor.

We appreciate your recommendation and comments and we have shared your feedback with the relevant department heads. Your comments are very important to us, as it allows us to identify any potential problem, review procedures and to make any necessary adjustments to enhance our current work process.

We truly apologize for any inconveniences that we may have caused and rest be assured, The Kee Resort & Spa Phuket will continue to improve and maintain its services and facilities, thanks as well to your feedback which will make it possible to grow and develop.

It was a pleasure for us to be at your service and we all look forward to welcoming you again in the near future.

Kind regards,
General Manager & The Kee Management team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 August 2013 via mobile

Just checked out today and I loved staying here, amazing resort and spa! Big pool with amazing bar (the swim up bar tenders, Jai & Jit are a true asset to your company). 1 minute walk to Bangla road, close to beach road, rooms modern and spacious, only bad thing I would say are get new beds, they are really hard. Thanks again for a great stay.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chloezeus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kee M, General Manager at The KEE Resort & Spa, responded to this review, 24 August 2013
August 24, 2013

Dear Guest,

Warm Greetings from the Kee Resort & Spa Phuket.

Firstly we may thank you for taking the time to share your feedback with other travelers here on Tripadvisor.

We are pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your stay at The Kee Resort & Spa Phuket. It is always encouraging for us to learn that our guests are satisfied with our services, as it is what we strive for every day.

Your kind compliments will be passed on to our team and this will certainly motivate them to keep up the good work.

It was a pleasure for us to be at your service and we all look forward to welcoming you again in the near future.


Thank you and Kind regards,

gm@thekeeresort.com
The KEE Resort & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 August 2013

Can't believe it but these muppets were actually Drilling AND Hammering in the night!! started about 10-30 and as of this moment as I write it's 1am and they are still drilling.
It is definitely NOT A RESORT / SPA
It's clean, neat, conveniently located but we won't stay here again (it is our second time) not after this. Staff were not able to solve the problem....

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnekeD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kee M, General Manager at The KEE Resort & Spa, responded to this review, 24 August 2013
August 24, 2013

Dear Guest,
Warm Greetings from the Kee Resort & Spa Phuket.
Firstly we may thank you for taking the time to share your feedback with other travelers here on Tripadvisor.
We appreciate your recommendation and comments and we have shared your feedback with the relevant department heads. Your comments are very important to us, as it allows us to identify any potential problem, review procedures and to make any necessary adjustments to enhance our current work process.
We truly apologize for any inconveniences that we may have caused and rest be assured, The Kee Resort & Spa Phuket will continue to improve and maintain its services and facilities, thanks as well to your feedback which will make it possible to grow and develop.
It was a pleasure for us to be at your service and we all look forward to welcoming you again in the near future.
Many Thanks Kind regards,
gm@thekeeresort.com
The KEE Resort & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The KEE Resort & Spa

Property: The KEE Resort & Spa
Address: 152/1 Thaveewong Rd., Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Spa Hotel in Patong
#19 Luxury Hotel in Patong
#26 Family Hotel in Patong
#33 Romantic Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:4 star — The KEE Resort & Spa 4*
Number of rooms: 244
Official Description (provided by the hotel):
A spectacular hotel and plaza complex, offers a quiet oasis of tranquility and luxury in the heart of the world-renowned Patong Beach. Contrasts in Patong can be as different as day and night, but The KEE Resort offers the perfect blend of convenience and connection with superb facilities and an unmatched location. Utilizing state-of-the-art technology throughout to ensure peace of mind, the hotel's 244 stunningly modern rooms, suites are unlike any other found on the island. The KEE Resort is sure to offer the perfect holiday whatever your needs. ... more   less 
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Also Known As:
The Kee Resort And Spa
The Kee Hotel Patong
The KEE Resort & Spa Phuket/Patong

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