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AJ23

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2.0 of 5 bubblesReviewed 29 Jul 2019via mobile
Small cramped room and they don’t have single beds so we had to pay an extra £15 per day to have a hospital bed in the living room. Pool is tiny and can only fit around 5 people so avoid that, no bar at the pool either. Restaurant Is expensive and food is better on the street. Overall I definitely wouldn’t recommend this place at all, best to stay in one of the many hotels nearby that are better value and much much nicer.
Date of stay: April 2019
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul O, General Manager at BYD Lofts Boutique Hotel & Serviced Apartments, responded to this review
Responded 29 Jul 2019
Dear '231ajk',
Thank you for sharing your experience at BYD Lofts.
I am disappointed to read that unfortunately our hotel didn't lived up to its usual standards.. our rooms are bigger than the average hotel rooms as they start from 65 sqm up to 160 sqm. An average hotel room would be 40 sqm. Our rooms are currently exclusively equipped with king size beds but we are planning on changing some of our rooms with twin beds in order to offer the possibility to have 2 separate beds in the same room.
Nevertheless, we have ensured that the mention of 'king size bed' is mentioned through all our booking channels so our guests are aware prior their arrival.
Our hotel is also equipped with 2 pools, one of them is located at Soho Building and it offers 5 sun beds + 2 additional sun beds reserved to the pool access room and our second pool, located at Lofts Building roof top, is equipped with 17 sun beds.
As you mention, there is no pool bar at those 2 pools due to the limited space. We have installed a telephone around the pool to allow our guests to call our restaurant shall they wish to order but starting August, we are launching a new app which will allow our guests to order directly from their mobile phone.
We do hope you will give us an other chance to welcome you back again!
BYD Lofts Team & Paul - General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 23 July 2019

BYD lofts was a treat, and it did not disappoint. The room was fantastic, we had the 1 bedroom grand deluxe pool access and Wow, worth every penny. Cool design, comfy and secure.
The location was great, only 5 minutes walk to anywhere, I would stay here again for sure.

Room tip: 1 Bed grand deluxe suite
Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank smbarnes245
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul O, General Manager at BYD Lofts Boutique Hotel & Serviced Apartments, responded to this reviewResponded 25 July 2019

Dear 'smbarnes245',
We are pleased to read that you enjoyed your stay with us and staying in 1 of our 3 rooms having a private access to the pool.
Do not hesitate to contact us directly shall you wish to book next time!
BYD Lofts Team & Paul - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2019 via mobile

I’ve been visiting BYD more than 5 times and it is not a secret why. It is the best place to stay at Patong. I never even try to look for any other option. Staff is so polite and helpful, rooms are clean and greatly furnished, pool is perfect and private. Also I would like to notice that their restaurant has the BEST tuna stake I have ever tested along with all Thai soups ❤️
10/10

Date of stay: July 2019
Trip type: Travelled with friends
Thank vmokrushin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul O, General Manager at BYD Lofts Boutique Hotel & Serviced Apartments, responded to this reviewResponded 25 July 2019

Dear 'vmokrushi',
Thank you for sharing your latest experience at BYD Lofts and for visiting your preferred hotel in Patong. We hope to welcome you again soon for your 6th visit!
We'll make sure to share your comments with the team and especially the kitchen team which will be pleased to hear about the tuna steak.
Looking forward to welcome you back again soon!
BYD Lofts team & Paul - General Manager

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Reviewed 21 July 2019

I travel with my young son (now 8) every 3-6 months to Phuket, mostly his choice. He likes places where he feels comfortable and BYD Lofts is always top of his list. The hotel and the rooms are always amazing, but the best part are the staff, who make a good vacation into a great one, every time!

We'll be back there again soon, my son has already made his request!

Date of stay: June 2019
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Elessar42
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul O, General Manager at BYD Lofts Boutique Hotel & Serviced Apartments, responded to this reviewResponded 21 July 2019

Dear 'MikeSlash',
Thank you for sharing your experience from your latest stay with us at BYD Lofts!
Your comments will be shared among the team as they are always paying great attention to the service they deliver to our guests and always happy to see familiar faces coming back to our hotel.
We are looking forward to welcome you back again at BYD Lofts!
BYD Lofts Team & Paul - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2019

What a great location. BYD Loft Apartments comprise of 4 seperate apartment buildings all located a stones throw apart from each other. The street is really quiet considering how close & easy a stroll it is to the Beach.

Heading south from BYD is also an easy walk to Jungceylon & the heart of Patong Beach action. That being said - the street shopping & eating options start at the corner & are endless choices all the way to Bangla Road strip.

All the staff at BYD were super friendly, helpful & provided fantastic service. We had breakfast included which we enjoyed as it covered the usual western goodies enjoyed on holidays as well as Thai.

The room was a good size, serviced daily, had generous size towels & big fluffy pillows & a comfy king bed. Downstairs has a decent & busy (a good sign) Tour desk, plus massage options galore before you even get to the Main Street. No commission currency exchange booth opposite 7-11 store had far better rates than home along with a choice of 3 convenience stores within 50m for anything.

BYD ticked all the boxes for us & we would go back for sure.

Room tip: Worth it to include Breakfast in your package
Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Lou V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul O, General Manager at BYD Lofts Boutique Hotel & Serviced Apartments, responded to this reviewResponded 15 July 2019

Dear 'Lou V',
Thank you for sharing your experience during your latest stay at BYD Lofts! We are pleased to read that you thoroughly enjoyed staying with us.
Our room size ranges from 65 sqm up to 160 sqm for our 2 bedrooms with a fully equipped kitchen in all our rooms.
We will make sure to share your comments with our team too; always on the look to read great reviews!
We are looking forward to be able to welcome you back again in the future.
BYD Lofts Team and Paul - General Manager

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Reviewed 14 July 2019

Almost one year later, I found myself returning to BYD Lofts. They have maintained their service level consistently. This time, they emailed me before my trip for a pre-survey of my requirements. This shows that they are really committed to giving you a great and comfortable stay.

As I've mentioned in my previous review, the location is perfect. 5 minutes walk to the beach and 10 minutes to Bangla St. Welcome drink was delicious. Room was extremely clean.

Oh, I was served by the same person for my check-in and check-out, and he was really helpful and gave great hospitality. Unfortunately, I forgot to get his name.

And it will not be surprising if I return for the third time!!!

Date of stay: June 2019
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
2  Thank DaemonChylde
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul O, General Manager at BYD Lofts Boutique Hotel & Serviced Apartments, responded to this reviewResponded 14 July 2019

Dear 'DaemonChylde',
We are pleased to read that you have enjoyed your stay with us and that it was your second visit to BYD Lofts!
As mentioned, the hotel is very well positioned; just few steps away from the beach and all other amenities.
Our team member who you are referring to must be Mr. Hama, our Front Office Manager. We are always sharing the reviews with our team members as they are always delighted to read our guest's reviews.
We look forward to welcome you back again for your 3rd visit!
BYD Lofts Team & Paul - General Manager

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