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“Great Hotel - great location”

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Patong Paragon Resort & Spa
Ranked #131 of 321 Hotels in Patong
Newcastle
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great Hotel - great location”
Reviewed 5 March 2013

As a regular (yearly) visitor to Thailand you form opinions as to exactly what you need and where to get it. My ideal resort in Phuket is one that is close to where all the action is (Bang-La street, etc) but away from the noise and distractions when you need rest and sleep.

The Patong Paragon is ideal in all respects being only a few minutes by Tuk Tuk from the Jeung-Ceylon shopping area, etc and right opposite one of the best beaches in the world.

The hotel, even though there are renovations happening in Feb/Mar 2013, is magnificent in all respects. If you can afford it, get a room on the ground level where your back door opens directly onto the pool. I was able to swim from my room to the pool bar where the prices of drinks and snacks are quite reasonable.

The breakfast and service are excellent but I learned one valuable lesson about hotel tour desks. The operators may seem helpful and friendly but do not book something with them that they have not experienced themselves. Ask them, "have you been there/seen the show?", etc. Do not book anything they cannot personally recommend and don't fall for the old line, "my brother's best friend's ex-girlfriend was best friends with somebody in the show who says it is the best". We felt absolutely "dudded" with a show we booked (see my review of Simon Cabaret for details).

One negative on the bedding (and the reason I do not give 100% rating for sleep quality) is that the beds are ridiculously hard and, if you like a little softness, are impossible to sleep on. The remedy is simple, ask the reception staff and they will supply a soft mattress overlay which easily solves the problem.

Overall, this hotel is worth the money (assuming you get a good rate!)

Room Tip: Pay the extra for a ground floor room opening onto the pool!
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  • Stayed February 2013, travelled with family
    • Value
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Helpful?
2 Thank Martin H W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (120)
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English first
Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 February 2013

We stayed at the Paragon for 8 days. The hotel is located in the quieter end of Patong with the beach close by as well as a 7 Eleven across the road. The rooms and bathrooms are large. No complaint there. The pool is great though the service from the pool bar is very slow.

On the good side the breakfast buffet was good and there was plenty of variety. The woman chef at the egg station was very friendly as well as the pregnant lady that marked off our room number at the breakfast buffet.

The issue with this hotel is the staff. They speak very limited English and it was hard to communicate with them. Even trying to order room service was a chore. We called reception to book the shuttle (the night prior) and found out that this was not recorded and the shuttle left without us. They did the right thing and took us to the Shopping Mall when the shuttle returned.

The equipment in the gym is poor. There are several bikes, treadmills, a crosstrainer and weight machines. Our complaint here is that only one treadmill was working as the other one was missing the power cord. It was the same issue for the crosstrainer and these items were useless. We did bring this to their attention twice but we didn’t get any response.

We left out the “do not change linen and towels” card and this was ignored. The bed linen and towels were changed daily but this was not necessary. Why leave the card there if they are going to ignore your request?

On departure they tried to charge me for a bottle of water from the minibar that I did not have. They insisted that I pay but I refused. I was also charged for an ashtray that I accidently knocked off the balcony table and was charged 180b. I thought this was outrageous but I paid as I didn’t want to cause a further scene especially after being rudely spoken to by the reception guy about the bottle of water. Once he realised that I had no intention of paying for the water, he asked me to write down my reason which I gladly did.

A package I left for pick up has disappeared (packaged in a Paragon envelope). Fortunately I had taken a photo of the envelope and have forwarded onto the person that was picking up the package so hopefully it can be found.

Overall an ok place to stay but need to watch and record everything. You are better off paying extra to stay closer to the action and save on tuk tuk fares plus most other hotels offered free Wi-Fi which the Paragon do not.

Room Tip: Get the pool access room
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  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SmileyGirl68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangalore, Karnataka, India
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 January 2013

Apart from the room and proximity to Kamala Beach, we didn't find anything exceptional about this resort. No doubt, rooms were really very spacious and the interiors were good but barring that nothing commendable about this place.

The room service was mediocre. We were facing certain issue with the air-conditioning and had to call them up thrice before someone came to our room. The poor chap who came to rectify was not able to understand English either and it was more kind of gesture communication that took place. Fortunatley, after much of deliberation , it finally got fixed.

The worst experience, when they charged BAHT 400 for a small crack that appeared on one of their shower gel bottle, which was hardly of 100 ml (or maybe not even that). I really fail to understand on what basis the charges were decided on. When discussed with them, they showed their helplesness stating it's pre-decided and they can't do anything.

We didn't tried the food here, so can't actually comment on it.The staffs were okay.Adjacency to market place is good.

You can deifnetley find a better option to stay at Phuket with the kind of money you pay for this resort and their just average services.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
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Helpful?
Thank VishalBaibhav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
3 reviews
Reviewed 25 January 2013

Weselected this place through the reccommendation of our friend who came here last year. They said it was wonderful and exceed expectation. We have found the same thing and it was Value for Money as well. We booked through online reservation. The hotel seem to be small at first glace but upon entering the premises, it is not and it was even warm hospitality. everybody smile and helpful. room is spacious with balcony over looking a large beautiful swimming pool. several times we spent at poolbar as the barboy there was very nice and the price was acceptable (hotel rate) the fitness centre was fully equipped. Beach is quite near just across the road less than 3 minutes walk. breakfast room is not big but ok. buffet was not so fancy but hot menu change everyday only basic like bread,cereal,fruit,salad is not change. eggs dishes made to order,it good because we can choose wht we like and it hot..seafood in the evening is accepatable eventhough the price was a little more than the street restuarant but taste good. room clean everyday and the place is well maintain. public transportation was easy to find. most interesting places are just a walking distance. Do not mis the show like Phuket fantasea and Simon cabaret. The tour counter'slady was attentive and can arrange you these program. we were very happy and never felt sorry to stay at this hotel. highly recommend

Room Tip: If you do not smoke, choose the top floor - non smoking floor and ask for room facing the pool
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  • Stayed January 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Joseph Simon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 24 January 2013 via mobile

The hotel location is on the end of patong road. If you ride a motorbike and want to get some privecy, this is you hotel. The rooms are very big and comfortable. You have to take the room with the access to the pool. It will upgrade your vacation.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank RoniRo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 22 January 2013

We have not much to say but thanks everybody at the hotel for making our holiday thebest we ever had for the past 10 years. We are always come to Far East for holiday especially Thailand including Bangkok, Phuket. This is our first time here but for certain, it will not be the last and will be our place for holiday again and again. The big size of the room, the large swimming pool and very delicious Seafood restaurant. Beach is only a few step away. Famous Thai Restaurant Baan RimPa is couple of minutes walk from the hotel. 15-20 minutes walk to entertainment joint and walking street called Bangla. Can't eraborate more, we loves Phuket and the hotel. Highly reccommend to anyone to love to relax and be pampered..

Room Tip: room near elevator facing the pool
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Robert William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bolton, United Kingdom
Level Contributor
3 reviews
Reviewed 17 January 2013

We usually spend out time at the member's hotel only and this was our first attempt to stay here because one of our friend recommended and said this is a gems..quiet & peaceful especially noone care about what you are (Gay). So we did and found out that it was a lovely place as advised. Arrival was early but reception did her best to allocate room for us without any extra.She did with a smile and attentive. room given was overlooking a large swimming pool with a bar in the middle of it. Fitness centre & sauna was a great relaxation, Food at breakfast was delicious & hot, refilled made quickly and moreover the lady cook was very nice, she even remembered what we like (we stayed for a week). The place is clean and surround area is safe to walk at night and not very far from beach itself, just a stone throw, Opposite the hotel is 7-11 and Money Exchange plus a famous No9 Restaurant. Patong has lots of Gay bar and within a walikng distance only and I heard that Patong have a Gay Carnival in April every year, we might come back again if we could and for sure, we would stay at Paragon again. Highly reccommend to anyone indeed.

Room Tip: Room overseeing pool area
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christopher O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Patong Paragon Resort & Spa

Property: Patong Paragon Resort & Spa
Address: 280 Prabaramee Rd. Patong, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Business Hotel in Patong
#30 Top resorts Hotel in Patong
#41 On the Beach Hotel in Patong
#57 Luxury Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:4 star — Patong Paragon Resort & Spa 4*
Number of rooms: 121
Reservation Options:
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Also Known As:
Patong Paragon Hotel Patong
Patong Paragon Resort And Spa
Patong Paragon Resort & Spa Phuket

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