Upon arriving at the hotel they demanded I pay $250 Australian dollars to attend their new years eve dinner even though I advised them i couldn't attend. In the end after countless hours arguing with them I was forced to pay as they said if i didn't pay them up front they would put it on my bill regardless (there was never any mention of any new years eve dinner when i booked the hotel and it's criminal they enforced this charge on their guests). The new years eve dinner charge was enforced on many people who arrived there to stay and there were very angry people fighting with them all day and night about how unfair it was to forced people to pay for a dinner they had no way of attending and couldn't. On the way to my already booked new years eve dinner elsewhere i browsed their new years eve dinner they had put on and it was a tiny meal and beyond criminal they could ask for a guest of their hotel to pay their $250 heft price tag.
This was just the beginning, we were charged for drinks we had by the pool that we had already paid for. Even though we paid the bill the man behind the bar was very sketchy pretended we didn't pay the charge and added the charges onto our future bill that we were forced to pay later.
Further, each night we would wake up covered in bites as the beds were filled with every kind of insect you can imagine and things from the mini bar went missing from our room.
The wifi was non existent. The serviceman at reception advised that they offered free wifi but agreed it was so slow that it wasn't possible to use (laughing about it as he told us). They didn't even offer wifi you could purchase so essentially i had no internet access for my entire stay.
This is the worst hotel i have ever stayed at and i would definitely not recommend anyone ever staying there. As other people have stated in reviews above the hotel staff are very rude and don't assist in any way and try to charge you for everything and anything they can. When we left we had to carry our own luggage and weren't even acknowledged or thanked for our stay and had to pay charges that weren't ours.
The hotel completely ruined our stay in Thailand and it was the best feeling finally leaving to stay at another place.
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- Also Known As:
- Patong Paragon Hotel Patong
- Patong Paragon Resort And Spa
- Patong Paragon Resort & Spa Phuket