Although the hotel has a great location and rooms are very nice, spacious and in reasonable condition, the service i received from the majority of staff was rude, unhelpful and very unwelcoming. With the exception of only a few people, the staff members were exceptionally rude and treated us like we were just wasting their time. Further to this, nothing was free. Internet access on the lobby's computers is really overpriced. I recommend going to the True Internet cafe down the road or one of the many cafes or restaurants that offer cheap if not free internet, and at a faster speed than the resort does. Additionally, room service is very overpriced for the quality and speed of food received, and the pool closes at 7pm.
2 small aged beach towels were provided in each room with the threat that if you lost them you would need to pay (approx.) AU$8 each.
The checkout process was time-consuming and very frustrating. Allow approx. 30mins to check out. We had to queue for quite some time as there was only one staff member processing checkouts for the hour leading up to checkout time. Furthermore, they tried to charge us approx. AU$20 for "missing" hand towels.
- Official Description (provided by the hotel):
- "An Idyllic Family Resort at the heart of Patong"Patong Resort Hotel is a superb resort that occupies one of the best locations in Phuket. Set close to Patong Beach, the resort is ideally situated for an enjoyable island holiday with the whole family. Although the resort is just a few minutes walk from the beach, great shopping opportunities and Patong’s famous nightlife, guests may not even wish to leave the grounds of this fabulous property. The resort’s extensive gardens and numerous high quality facilities and attractions provide fun and excitement for all ages. ... more less
- Reservation Options:
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- Also Known As:
- Patong Hotel Patong
- Patong Resort Phuket