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“RELAX BY THE POOL”

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Deevana Plaza Phuket Patong
Ranked #20 of 322 Hotels in Patong
Certificate of Excellence
perth
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“RELAX BY THE POOL”
Reviewed 24 January 2013

Lovely pool area, staff very friendly and welcoming. Rooms nice and clean, there is a musty smell but its not horrid, very happy with our room overall, its nice that all the rooms have a balcony that overlooks the pool area. Fortunate enough to have drinks on a Monday night on the roof top bar which was a great buy for all you can drink (had quite a few mojitos) cant remember what time the special started but we got there at 8pm and drank and watched the fireworks at midnight which you can see from patong beach. Pretty close to everything, hubby and I love to walk so we didnt mind a 15 min walk to the beach, the otop markets very close good for kids, wives for shopping and hubby can be propped up on one of the many little bars in the market area, the food is also pretty good in this area and if you want a tattoo they all seemed very hygenic the little parlours a the otop markets.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pauline l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, 1 February 2013
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,581 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (376)
Date | Rating
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English first
Toronto, Canada
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 January 2013

We checked in with ease and had a quiet room on 6th floor. We were glad not to be facing pool as it was quieter. Room was spacious and clean. Staff were always courteous and helpful. Although we are not pool people it looked lovely. We ate there 2 times and food was very good. We were very happy that the hotel was away from the noises and crowds of the town. Restaurants are abundant and there are many choices in styles of cooking. We preferred to eat thai and would search out more traditional restaurants. Patong beach is very dirty and overcrowded. We ended up taking cabs to quieter, cleaner beaches. Mercure hotels are always good and enjoyed our stay. We just won't return to Patong.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rd7478
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, 1 February 2013
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level 4 Contributor
31 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 January 2013

We stayed there in Jan for 8 days. This is the 2nd time we have stayed there and the rooms are getting a bit tired - specially the showers.The first room we checked into had a musty smell and when we complained they tried telling us that it was coming from the outside, but they gave us a choice of another room (which was an upgrade - without any fuss so that was nice). The pool and all the public areas are still very nice and well looked after.

We tried the breakfast there only once - and it is not good value for money - so we ate out all the other days.
when we were leaving they tried to charge us for a bottle of water from the Minibar even though we didn't use it - but apparently the seal was broken. They made us wait while housekeeping brought the bottle down to show us - so apparently we broke the seal but didn't drink the water - yeah right...when we always bought our own water.

This was getting really frustrating as our taxi was waiting to take us to the airport and they insisted on us waiting until housekeeping came down and they were in no rush.
I must say that one of the front desk staff (Vincent) was really nice and said don't worry just go and he would sort it out and he would even pay for it out of his own pocket if needed.

Room Tip: ask for rooms on the 6th floor.
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank charandab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, 5 February 2013
Dear Guest,

Thank you for taking the time to tell us about your experience at the Mercure Phuket Deevana. I am sorry that your experience did not meet your expectations about your room and musty smell; please allow me to express my sincerest apologies.

We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.

Please rest assured that appropriate actions will be taken with my Housekeeping Departments to ensure that this kind of incident does not happen again.

I hope this experience will not alter your confidence in Mercure Phuket Deevana and I truly hope you will give us a chance to show you our quality of service and the opportunity to welcome you again soon.

Yours sincerely,
Veeranat Limprasutr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
63 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 20 January 2013

The hotel is at the south end of Patong beach. But, the beach is close enough. Malls and markets are plenty around. Great looking pool. Staff at check in was nice. Welcome drink was served. Room very modern. Perfectly clean. But the door was not good enough, coz it had a big gap to the floor so it was quite loud, if guests on the corridor were loud. Room on the upper floor with stunning view to the city of Patong. If there improve the door, it would be a great room: 4 points.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GiovanniBKK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, 1 February 2013
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive constructive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 3 Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 January 2013

First time in thailand with our family. Unfortunately out of 11 of us 10 got sick!
Accomodation was great though. Rooms clean, pool lovely - kids loved it. If you are looking for a kids club though, this isn't your place to stay!!!! Nothing really running at all, there is a room but that's about it.

Room Tip: If internet reception is essential during your trip ask WHERE in the hotel your room is located as w...
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sharon-May1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, 1 February 2013
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 January 2013

At the price - brand , we as a family of three expected - on a holiday A far better than offered room, location & property.
- The room had old apparently , not so well maintained furniture.
- Locationally - close to the stretch of Patong beach, a bit of a walk though. Situated on a one way street if you are mobile, so a couple of round trips are inevitable.
- Property itself was average in terms of cleanliness , being rather open and large - room service was slow and food not upto the mark - again average at best, not what we would expect from Mercure

Room Tip: Did not use Spa and Breakfast facilities
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rajeshrohira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, 21 January 2013
Dear rajeshrohira,

We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive constructive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 January 2013

There is a small walk involved to get to the beach. The place has very good food and we often ate there after a tiring day shopping and doing stuff like para gliding
The hotel has a very good spa - we got a foot massage that actually put us to sleep.
It is reasonably priced an now the ownership has changed to Deevana.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank VivekJJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, 21 January 2013
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Deevana Plaza Phuket Patong

Property: Deevana Plaza Phuket Patong
Address: 239/14 Raj U Thid 200 Pee Road, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Patong
#13 Luxury Hotel in Patong
#13 Spa Hotel in Patong
#16 Family Hotel in Patong
#21 Romantic Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:4 star — Deevana Plaza Phuket Patong 4*
Number of rooms: 249
Official Description (provided by the hotel):
Location in central Patong City and only steps away from world-famous Patong beach, shopping center, night market, and Phuket 's bustling nightlife. Deevana Plaza Phuket Patong brings its distinctive style and contemporary lightness to the otherwise down-to-earth in Patong. With 249 tastefully appointed rooms and suites, Orientala Wellness Spa treatments, offbeat dining experience of an original Thai & International Cuisine at the Phuket Cafe in Patong area, astronomical-themed leisure activities and hi-tech meeting & seminar facilities, the Hotel is a highlight in itself - and a must-stay for individuals, couples, families and business travelers on vacation in Phuket. ... more   less 
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Also Known As:
Mercure Patong Phuket Hotel Patong
Accor Patong Phuket
Deevana Plaza Phuket Patong

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