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“very nice”

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Deevana Plaza Phuket Patong
Ranked #20 of 319 Hotels in Patong
Certificate of Excellence
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“very nice”
5 of 5 bubbles Reviewed 1 June 2014

we stay here for 12 nights, very nice room alway cleaned good,good size rooms , located to side of patong suited as good, still walk distant to night life , market at door step , 2 min walk to beach , real good size pool swim up bar ,

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rbp303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, 21 June 2014
Dear Rbp303,

Thank you very much for your nice review. Should you have any chance to travel to Phuket again, please do let us know, I would ensure your memorable stay again.

Your sincerely
Veeranat Limprasutr
Executive General Manager
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2,445 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (363)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
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English first
Perth, Australia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 27 May 2014

The Mercure is in a great location lots of restaurants and bars nearby
Breakfast is consumable but not that flash, the rooms are tidy, modern and well kept by friendly maids
The reception staff are in need of better people skills - not overfriendly!
The pool is surrounded by the hotel and gets little sun - which makes it very cool to swim in,
even in the heat of Phuket, take a wet suit if you intend to be in the pool for a while to prevent hypothermia

Room Tip: Get up high for a good view and you will be safe if a sunami hits again
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wilscottie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, 21 June 2014
Dear Wilscottie,

Thank you for letting us know your experiences at Mercure Phuket Deevana. Apology that our breakfast and reception services were not met your expectation. We are going to improve our breakfast buffet and adding food varieties for our clients to enjoy. Also to ensure that the sufficient training for Front Office is done for all reception team. Thank you once again and if you have any plan to visit Phuket, please give us another opportunity to service you again.

Your sincerely
Veeranat Limprasutr
Executive General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 23 May 2014 via mobile

I would like to have a wonderful birthday trip to my wife at this hotel. Many circumstances made me very disappointed on this hotel. I never recommended my friends to chose this mess hotel.And never prepared the birthday cake to your customers because of very bad quality and the mini mini size, shamed on your hotel

Stayed May 2014, travelled as a couple
Helpful?
2 Thank LIM C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, 26 May 2014
Dear Guest,

Thank you for taking the time to tell us about your experience at the Mercure Phuket Deevana. I am sorry that your experience in regards to the birthday arrangement did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Yours sincerely,
Veeranat Limprasutr
Executive General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 May 2014

Front line staff are very friendly. They greet you with smile. They initiate to help without you approaching them. If you need any information during your trip, can approach them & they will offer you suggestions. The whole environment is really clean & well maintained. The hotel is about 15mins walk to Jungceylon shopping mall. Have a really pleasant and enjoyable stay at Mercure! Worth the money and highly recommended!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cubez34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, 26 May 2014
Dear Guest,

Thank you for telling us your experiences at Mercure Phuket Deevana. I will share this among my team to encourage them. Should your next trip to Phuket arises, please let us know.

Look forward to welcoming you back to Mercure Phuket Deevana again.

Sincerely yours,
Veeranat Limprasutr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 17 May 2014

I have stayed at this hotel quite a few times . I love going back & being recognised & welcomed by the staff. it is a good start to a holiday. The hotel is well maintained & is close to the OTOP market shops bars & restaurants.Every night the hotel restaurant has a theme meal, these are very good & well worth enjoying at least 1 meal during your stay. The major shopping centre Jungceylon & the famous Bangala road walking street is approximately 15 min. comfortable walk from the hotel. the beach is only a 8min walk. the only downer is the poor quality internet.The hotel pool is great.

Room Tip: Pay the extra for a pool view it is worth it. Go to the bar in the hotel foyer for a pre dinner drin...
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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, 26 May 2014
Dear Guest,

Thank you very much for letting us know your experience staying at Mercure Phuket Deevana. I will share your comment among my team to encourage them a nice service. In regards to internet, we are now on process to improve the connection in all area of the hotel as well as the speech of the internet and it shall be finished by late this year.

Look forward to welcome you back again soonest.

Your sincerely,

Veeranat Limprasutr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 May 2014

The Mecure Deevana Phuket is amazing. We booked the family roo with come with the bunk bed for kids also comes with PSP2, my kids just love it. The pool is very impressive with Jacuzzi and kids' pool. I fell in love with their "Happy Hour" at the pool, apple mojito was to die for (buy one get one for free). It is closed to everything, 7-11, walking distance to the shopping mall and Bangla Road. The staff were fantastic and very helpful, especially the booking of a day tour to Phi Phi Island. Definitely go back again next year. The breakfast buffet was a bomb even my hubby who is executive chef from 5 stars hotel says so.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Moowan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, 26 May 2014
Dear Guest,

I am very happy to hear that you have had a good experience staying at Mercure Phuket Deevana. All of our family rooms are with bulk-bed and play station for your kids to enjoy. Happy hour are also set daily during 18.00-20.00 hrs..

Look forward to welcome you and family back to Mercure Phuket Deevana again soonest.

Your sincerely,

Veeranat Limprasutr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Deevana Plaza Phuket Patong

Property: Deevana Plaza Phuket Patong
Address: 239/14 Raj U Thid 200 Pee Road, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Patong
#13 Luxury Hotel in Patong
#13 Spa Hotel in Patong
#16 Family Hotel in Patong
#21 Romantic Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:4 star — Deevana Plaza Phuket Patong 4*
Number of rooms: 249
Official Description (provided by the hotel):
Location in central Patong City and only steps away from world-famous Patong beach, shopping center, night market, and Phuket 's bustling nightlife. Deevana Plaza Phuket Patong brings its distinctive style and contemporary lightness to the otherwise down-to-earth in Patong. With 249 tastefully appointed rooms and suites, Orientala Wellness Spa treatments, offbeat dining experience of an original Thai & International Cuisine at the Phuket Cafe in Patong area, astronomical-themed leisure activities and hi-tech meeting & seminar facilities, the Hotel is a highlight in itself - and a must-stay for individuals, couples, families and business travelers on vacation in Phuket. ... more   less 
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Also Known As:
Mercure Patong Phuket Hotel Patong
Accor Patong Phuket
Deevana Plaza Phuket Patong

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