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“we loved it we want to book again but no one answers our emails”

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Millennium Resort Patong Phuket
Ranked #35 of 331 Hotels in Patong
Reviewed 18 June 2011

We stayed at this hotel when it first opened we really enjoyed it.To be so close to the main shopping centre but not right on top of the bars made it most suitable to us. We are returning in september and bringing another couple with us we wanted to book direct to the hotel so used their "reservations" email but even though i have written twice i still have had no response so i am wondering if their customer service has deteriorated. has anyone else had this problem

Stayed: July 2010, travelled as a couple
1  Thank auski5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MillenniumManagement, The Management at Millennium Resort Patong Phuket, responded to this reviewResponded 23 June 2011

Dear auski5,

Could you kindly verify your full name and e-mail address that you’ve sent to us please?
So, we could track and respond back to you.

We are looking forward to your favorable reply.

Kind regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,079 - 1,085 of 1,767 reviews

Reviewed 17 June 2011

First thing they need to find the architect who designed the room washrooms and fire him or her . The bathroom/ toilet offers absolutely no privacy to the person inside or outside ( depends which way you look at it ) , there is only blind which separates the bathroom from the main room. The one and only wash basin is in the room itself next to the minibar and very inconvenient.
Location of the Hotel is great ( although about 10 minutes walk to the nearest beach) and right on the doorsteps of hustle and bustle of Patong, including the famous Soi Bangla road !!
The Hotel has 2 wings , named Beachside and Lakeside ( these are only names as there is neither a beach or lake close by). Beachside wing is closer to the night life and hence more noisy , the lakeside wing is more calm and quiet .
The Hotel is part of a big shopping center,Jung Ceylon and this is great as you have immediate access to many wonderful restaurants, massage , spas, supermarket( for your room provisions) .

Room Tip: Lakeside wing is quieter !!!
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  • Stayed: June 2011, travelled with family
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3  Thank Travelerash8788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MillenniumManagement, General Manager at Millennium Resort Patong Phuket, responded to this reviewResponded 20 June 2011

Greetings from Millennium Resort Patong

Thank you for providing us with your valuable feedback regarding our location, employees and overall ambiance. We regret that some of these factors had inconvenienced you during your stay and thus made it less memorable than was expected.

The hotel has and always will ensure that the well being of our guests remain our utmost priority, and we would once again like to assure you that our commitment to quality hospitality service standards remains paramount at all times. These feedbacks have helped us tremendously in ensuring they are rectified with the respective departments and improvements are in place to nullify these shortcomings.

Yours truly

Peter D. Gibbons
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2011

We booked a Deluxe Room in the Lakeside part of the hotel. We were on level 4 which is the same level as the pool. The room was fantastic, huge bath and separate shower. The basin is located outside of the bathroom, but this was no problem - just quirky. Always clean, and the bed... omg, if I could have fit it in my suitcase I would have. Best bed I have ever slept in. The staff were fantastic and helpful. I had my birthday whilst in Phuket, and the hotel arranged for a birthday cake to be sent to my room - what a pleasant surprise!!! We also had a balcony, no view but who is there to sit on a balcony all day?? Had a clothes airer outside so we could dry off wet bathers etc. From the ground floor is the entry to Jung Ceylon very convenient. The location of the hotel couldn't be better - just a short walk to Bangla Road. Particular mention should go to Dome who works poolside... remembers your name, room number and even what you were drinking last time!! Very friendly and pleasant staff member, who couldn't do enough for you. I must also say that the Pina Coladas they make poolside (Lakeside pool) are fantastic!!! Would definately stay here again.

Room Tip: Deluxe Room 1402 - same level as the pool.
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  • Stayed: June 2011, travelled as a couple
    • Value
    • Sleep Quality
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2  Thank JuniePerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MillenniumManagement, General Manager at Millennium Resort Patong Phuket, responded to this reviewResponded 15 June 2011

Dear Guest,

Thank you so much for your lovely comments on your Millennium Resort Patong experience! We will certainly share these with our team here and hope to be of service to you again on your next visit to Phuket !

Kind regards
Peter D. Gibbons
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2011

After much deliberation on which hotel to stay in, we decided to go with the Millennium Resort. We were happy with everything we had seen on-line & the negatives which we read were only minor events.

We we greeted with a complimentary drink (Mojito minus the booze) and a warm welcome during our check in, the bags were taken care of and the drink went down a treat.

We had booked the Cabana room on the Lakeside & can confidently say that it did not disappoint, the room was spacious, modern & spotless. The additional touches from the hotel i.e additional drink once in the room (as well as greeting drink), free water daily, toiletries and the selection of complimentary knick knacks (comb, tooth brush, floss, etc...)

The Cabana room has its own private patio area & jacuzzi, that was spacious yet cosy, it was quite private as well. we were able to use this and also swim into the main pool, and sunbathe on the main loungers if we wanted. the staff at this pool were helpful and we had lunch there a few times, this was also lovely. i would recommend the fruit shakes and cocktails!

The location is excellent and is a 5 minute walk to the beach and the main Bang-La road. There are lots of Thai restaurants to chose from but there are also plenty of European restaurants as well.

All the staff at the hotel are very helpful, we went on a few trips and they were on the ball at the reception to ensure we were collected on time even calling one of the tour operators for us before we even had to ask.

we managed to look into one of the standard rooms as it was being cleaned and it was as nice, the view was average and the room was small!

All in all I think it is an excellent hotel, and would recommend it to anyone!
Although they do charge for the internet which is ridiculous in this day and age

Room Tip: Book the Cabana room on the lakeside
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  • Stayed: June 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank AshleyParr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MillenniumManagement, General Manager at Millennium Resort Patong Phuket, responded to this reviewResponded 20 June 2011

Dear Guest,

Thank you so much for your lovely comments on your Millennium Resort Patong experience! We will certainly share these with our team here and hope to be of service to you again on your next visit to Phuket !

Kind regards
Peter D. Gibbons
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2011

Booked a Junior Suite on the internet and was pleasantly surprised. Suite had good sized bedroom with small lounge separate walk-in robe and large bathroom plus a balcony but view was poor as it was over an alley. Room had 2 TV's and a DVD. There are 2 buildings and we were in the Beachside section. It is completely separate to the Lakeside section. Each section has its own pool and restaurant. Our pool was smallish and shallow (4ft) but very few people so fine to sit around. Breakfast buffet was fantastic!
Location is excellent as it is in the Jungceylon shopping centre in the middle of Patong. Not the position for those wanting a completes rest but good for anyone wanting to do a bit of shopping whenever the sun/rain is too much for relaxing.

  • Stayed: May 2011, travelled as a couple
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    • Cleanliness
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2  Thank jpwilli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MillenniumManagement, General Manager at Millennium Resort Patong Phuket, responded to this reviewResponded 14 June 2011

Dear Guest,

Thank you so much for your lovely comments on your Millennium Resort Patong experience! We will certainly share these with our team here and hope to be of service to you again on your next visit to Phuket !

Kind regards
Peter D. Gibbons
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2011

This was my second stay at this property, based on my previous excellent visit. The Staff, without exception was professional, and look after any request without delay. A welcome back note from the GM, and fruit arrangement was a nice touch. A visit to the in house Spa was a most relaxing affair, which I truly enjoyed.

The only challenge was a very noisy A/C unit, which the maintenance Staff fixed upon request. I look forward to a return visit next year.

  • Stayed: June 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank gairabaldi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MillenniumManagement, General Manager at Millennium Resort Patong Phuket, responded to this reviewResponded 14 June 2011

Dear Guest,

Thank you so much for your lovely comments on your Millennium Resort Patong experience! We will certainly share these with our team here and hope to be of service to you again on your next visit to Phuket !

Kind regards
Peter D. Gibbons
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2011

Check-in took quite awhile as there were only 2 staffs serving a long queue of frustrated hotel guests. A few of the hotel guests were quite unruly and rude crowding next to me when it was my turn for check-in but the counter staff did not even bother to get them back to the queue to give me some privacy while checking-in - very unpleasant.

Stayed in the deluxe room whereby the wash basin is located along the passage way into the room - somehow seems weird to me... maybe I'm a traditionalist. Room was comfortable with basic amenities; size is decent but not spacious, especially after fitting in a roll-away bed. Had breakfasts and dinners at the cafe and it was nothing to rave about; neither was it bad. However, I must say that the buffet dinners for certain nights (e.g. seafood bbq) were relatively expensive for such a hotel. Only plus point is the location whereby it is located next to Jungceylon mall with lots of shops, restaurants and cheap massage centers.

Overall, a comfortable hotel with average amenities. Will recommend if location is the only factor to consider.

  • Stayed: June 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank wolfverine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MillenniumManagement, General Manager at Millennium Resort Patong Phuket, responded to this reviewResponded 15 June 2011

Dear Guest,

Thank you for providing us with your valuable feedback regarding our location, employees and overall ambiance. We regret that some of these factors had inconvenienced you during your stay and thus made it less memorable than was expected.

The hotel has and always will ensure that the well being of our guests remain our utmost priority, and we would once again like to assure you that our commitment to quality hospitality service standards remains paramount at all times. These feedbacks have helped us tremendously in ensuring they are rectified with the respective departments and improvements are in place to nullify these shortcomings.

Yours truly

Peter D. Gibbons
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Millennium Resort Patong Phuket

Address: 199, Rat-Uthit 200 Pee Road, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Patong
#14 Top resorts Hotel in Patong
#22 Spa Hotel in Patong
#26 Luxury Hotel in Patong
#27 Family Hotel in Patong
#27 Romantic Hotel in Patong
Price Range: £81 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Millennium Resort Patong Phuket 5*
Number of rooms: 418
Official Description (provided by the hotel):
The five-star resort is located in an idyllic location and set within lush tropical landscaping. The oasis of calm sits at the heart of one of Phuket’s most vibrant and popular areas, Patong Beach, making it the perfect location for an enjoyable holiday with friends or family. This magnificent Phuket hotel consists of two separate wings. The Beachside features a total of 197 spacious rooms while The Lakeside has 221 rooms, each furnished with rustic charm. ... more   less 
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Also Known As:
Millennium Resort Patong Phuket Hotel Patong
Millennium Hotel Patong Phuket

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