We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Awful, Terrible , horrible customer service for tourist who traveled on a 10 hour international flight.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Millennium Resort Patong Phuket
Ranked #35 of 322 Hotels in Patong
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Awful, Terrible , horrible customer service for tourist who traveled on a 10 hour international flight.”
Reviewed 9 April 2012

Greetings.
I traveled to Patong and was accommodated by the Grand Millenium Patong Hotel. I traveled with the whole family of 6. One of them was a child.
We stayed between the 19-30 March 2012.
When we arrived, the receptionist refused to accommodate us for the two connecting rooms that I myself booked via Expedia. They said in a awful disgusting tone that the capacity of their rooms only fits 2 adults where in fact it can fit 4 adults .

After one terrible hour trying to convince them that 2 connecting rooms have the capacity to fit 5 adults and one child , they finally allowed me to discuss this with the manager. The manager allowed us to not pay any additional fees.

Another terrible part of the Millenium is that they literally stork and follow you where ever you sit in the breakfast buffet.
The buffet itself is not nice and their is a minimum amount of food which doesn't change after seven consecutive days.
and has a lack of a variety of food in contrast to the Mercure Patong.
The internet service is not free.

I advice people not to access any adult content because they have record of your room number and can arrest you and you can potentially face a 6 month imprisonment .


Also the customer service is horrible.

I advice people to book at the Holiday Inn Patong .

You'll feel better and more relaxed.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Arabi7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Millennium M, Manager at Millennium Resort Patong Phuket, responded to this review, 21 May 2013
Dear Arabi7,

Greetings from Millennium Resort Patong!

Thank you for providing us with your valuable feedback regarding our location, employees and overall ambiance. We regret that some of these factors had inconvenienced you during your stay and thus made it less memorable than was expected. You will be glad to know that we have addressed these issues with the respective Departments and that there will be improvements in the areas you had mentioned.

The hotel has and always will ensure that the well being of our guests remain our utmost priority, and we would once again like to assure you that our commitment to quality hospitality service standards remains paramount at all times. Your feedback have helped us tremendously in ensuring they are rectified with the respective departments and improvements are in place to nullify these shortcomings.

Yours truly,

Jamal Sidik
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,717 reviews from our community

Traveller rating
    657
    695
    229
    68
    68
See reviews for
372
650
81
43
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (383)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Thailand
Level 4 Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 8 April 2012

This is rather a strange hotel for a tropical island resort - it is part of a massive shopping and entertainment complex. The hotel conists of two different wings (which operate virtually independently of each other), Beachside and Lakeside. Lakeside is the smarter of the two and has a really lovely swimming pool. Being part of the Jungeceylon complex means you are only an elevator ride away from many restaurants, shops, massage spas, cinemas, etc. The beach is a taxi ride away or a 10-minute walk. I have stayed here a number of times, The rooms are okay, but the pool access ones are the only ones that are really special. They have a private jacuzzi and steps leading into the vast pool. They are expensive, but probably worth it. The service in the hotel is okay, as is the food, but you have plenty of other options on your doorstep.

Room Tip: the pool access rooms (also called the cabanas) are worth the premium rate in the lakeside wing
See more room tips
  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank peterxhosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Millennium M, Manager at Millennium Resort Patong Phuket, responded to this review, 21 May 2013
Dear peterxhosa,

Greetings from Millennium Resort Patong!

Thank you for providing us with your valuable feedback regarding our location, employees and overall ambiance. The hotel has and always will ensure that the well being of our guests remain our utmost priority, and we would once again like to assure you that our commitment to quality hospitality service standards remains paramount at all times.

Yours truly,

Jamal Sidik,
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Istanbul, Turkey
Level 3 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 4 April 2012

This beautiful Hotel is located in the heart of Patong Beach, within walking distance to all the attractions of the Patong Area, just near the Bangla Road, 500 meters away from the Beach and next to the Jungceylon Shopping Mall (there is an entrance to the Shopping Mall from the Hotel) which you can find some nice restaurants, stores and a market.

In general this is a nice and safe hotel with clean rooms but although this is a 5 star hotel, you can consider it as a 4 star hotel when compared to the other Hotels in Thailand. Because it has standart rooms, bathrooms are aging and needs some change and it may be one of the noisiest hotels in Phuket because of the location. But if you are planning to taste the nightlife of Phuket and you are a heavy-sleeper, that won't bother you for sure.

They have friendly and well trained stuff which is usual in 4-5star hotels of Thailand. They offer tasty & adequate breakfast.

For Honeymooners: I can say that; this hotel is not a honeymoon type hotel cause it doesn't have that romantic honeymoon type of atmosphere and location, I would recomend you to stay in an other area like Karon or Kata Beach (or else...) with a beautiful beach view and larger rooms.

Me and My wife have stayed in this Hotel in October 2010 which was our second visit to Phuket and we can stay there next time because of the Location. I strongly not recommend staying at this hotel if this is your first visit to Phuket or you have problems sleeping under noisy conditions or you are looking for silence.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Keremkpr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Millennium M, General Manager at Millennium Resort Patong Phuket, responded to this review, 9 April 2012
Dear Keremkpr,

Thank you very much for providing us your valuable feedback. It was good to know that you liked our location, services rendered by our staff and our breakfast spread. For Honeymooners we would like to recommend our Cabana Room, which is our popular room type here which comes with a private terrace and personal Jacuzzi with access to the pool.
Hope we will have a chance to welcome you back again for your next visit to Phuket!

Kind Regards,
Peter D. Gibbons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 April 2012

Watch your bill. They added all these extra charges on my bill. Drinks I did not drink, internet that I did not use. All the amount was really not that much it was principle. In fact, I stayed at the hotel for 6 days which was not cheap and after telling them I did not pay for those things which equal out to less than 40 usd..they said they would call the police on my.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HK Traveler M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Millennium M, General Manager at Millennium Resort Patong Phuket, responded to this review, 11 April 2012
Dear guest,

We were very surprised to receive your post on Trip Advisor with your allegations and we would like to respond to your comments as follows -:

- You and your family ordered mineral water (brand Minere) whilst relaxing at our poolside area and when presented with your Bar bill, you disputed the charge, claiming it should be complimentary. We daily provide 2 bottles of our own Millennium mineral water in guest rooms on complimentary basis however, in all our outlets, it is chargeable. This is standard practice in almost all International hotel brand hotels, unless of course you are on an “all inclusive basis”, which you were not as we only offer Bed with Breakfast rates.

- You had used our WIFI/internet service throughout your stay and would have been clearly informed of the charges on your screen, when you selected which package to purchase from (there are 3 such packages). As part of the agreement to the terms and conditions of our “in room “ internet service you would have also agreed to accept and pay for the internet package chosen when you clicked the, “I accept the terms and conditions” button on the screen in order to access the internet.

We are therefore very disappointed and offended that you have branded us as “Thieves” when we were merely presenting you with the charges and services that you have actually consumed.

Yours sincerely,

The Management
Millennium Resort Patong , Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 April 2012

What a great location! The hotel is strategically located within walking distance to ALL the attractions the city has to offer. My fiance and I spent 8 nights experiencing the Thai culture without having to travel far from our hotel! If your looking for that Thai "sha-bamb" this is definitely the place to stay. Hands down service also guaranteed!

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank merontsige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Millennium M, General Manager at Millennium Resort Patong Phuket, responded to this review, 9 April 2012
Dear merontsige,

Thank you very much for your very nice comments. It was great to know that you liked our location as well as the services rendered and had a wonderful time while staying at our resort. Hope we will have a chance to welcome you back again for your next visit to Phuket.

Kind Regards,
Peter D. Gibbons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thalang District, Thailand
Level 3 Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 March 2012

This hotel is really lovely. The staff are friendly and the service is great. I have now been here twice and would definately recommend it.

Room Tip: There are a couple of buildings here, there is lakeside and beachside. The beachside is more classy...
See more room tips
  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KKTK20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Millennium M, General Manager at Millennium Resort Patong Phuket, responded to this review, 9 April 2012
Dear tessa b,

Thank you for your lovely comments. It was nice to know that you liked our hotel and appreciated the services rendered by our staffs. I will certainly share this with my team.
Hope we will have a chance to impress you again.

Kind Regards,
Peter D. Gibbons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manhattan Beach, California
Level 6 Contributor
178 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 27 March 2012

Excellent location that is a short walk to the beach, restaurants, bars and most of all, Bangla street. Very nice inside the hotel. Very clean hotel. Quiet location. Yet close to the fun
Very nice pool.
2 minute walk to the shopping mall
Good for families.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank HondaMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Millennium M, General Manager at Millennium Resort Patong Phuket, responded to this review, 9 April 2012
Dear md99,

Thank you for your valuable feedback on our location, facilities and overall ambience. It was nice to know that you like our hotel and had a good time here. Hope we will have a chance to welcome you back again for your next visit to Phuket.

Kind Regards,
Peter D. Gibbons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Patong hotels
0.3 mi away
Grand Mercure Phuket Patong
0.2 mi away
The KEE Resort & Spa
The KEE Resort & Spa
#27 of 322 in Patong
1,580 reviews
0.5 mi away
Novotel Phuket Vintage Park
Show Prices
Show Prices
Show Prices
0.3 mi away
La Flora Resort Patong
La Flora Resort Patong
#37 of 322 in Patong
724 reviews
1.6 mi away
Avista Hideaway Phuket Patong, MGallery by Sofitel
0.6 mi away
Nap Patong
Nap Patong
#8 of 322 in Patong
1,645 reviews
Show Prices
Show Prices
Show Prices

Been to Millennium Resort Patong Phuket? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Millennium Resort Patong Phuket

Property: Millennium Resort Patong Phuket
Address: 199, Rat-Uthit 200 Pee Road | Patong, Kathu, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Patong
#14 Top resorts Hotel in Patong
#22 Spa Hotel in Patong
#25 Luxury Hotel in Patong
#27 Romantic Hotel in Patong
#27 Family Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:5 star — Millennium Resort Patong Phuket 5*
Number of rooms: 418
Official Description (provided by the hotel):
The Five-Star Resort is located in an idyllic location and set within lush tropical landscaping. The oasis of calm sits at the heart of one of Phuket’s most vibrant and popular areas, Patong Beach, making it the perfect location for an enjoyable holiday with friends or family. This magnificent Phuket hotel consists of two separate wings. The Beachside features a total of 197 spacious rooms while The Lakeside has 221 rooms, each furnished with rustic charm. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Agoda, Priceline, Ebookers, TripOnline SA, Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your Millennium Resort Patong Phuket reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Millennium Resort Patong Phuket Hotel Patong
Millennium Hotel Patong Phuket

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing