We stayed there as a family of eight with four rooms for 7 days and the hotel service was average until the third day when we went to phi phi Island for the day, weather was stormy so left my sunglasses on the table and despite pressing DO NOT DISTURB, the hotel staff entered my room on two separate occasions one of which wasn't even a member of housekeeping and had no reason to enter my room!! I complained to the manager and he couldn't have been more rude, despite me telling the hotel about it three days consecutively not only did they do nothing about it I later found out they hadn't even logged my complaints! They also went as far as saying that I was lying and asked for proof of wearing my sunglasses in their hotel as their CCTVs didn't work!!! The manager spent the whole time I spoke to him on the phone and not to mention the huge cockroaches that were surrounding us as we spoke, and after pointing them out to him he extremely rudely told me that it was none of my business!! So long story short, after being to many many five star resorts with my family I can easily say that this has been the worst and you'd be better off at a 1 star B&B as at least you will be safer there and they take responsibility for unauthorised entries into your private room unlike this hotel.
- Official Description (provided by the hotel):
- The five-star resort is located in an idyllic location and set within lush tropical landscaping. The oasis of calm sits at the heart of one of Phuket’s most vibrant and popular areas, Patong Beach, making it the perfect location for an enjoyable holiday with friends or family. This magnificent Phuket hotel consists of two separate wings. The Beachside features a total of 197 spacious rooms while The Lakeside has 221 rooms, each furnished with rustic charm. ... more less
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- Also Known As:
- Millennium Resort Patong Phuket Hotel Patong
- Millennium Hotel Patong Phuket