Booked this resort with a voucher. Was very excited after looking at the website, very disappointed upon arrival. Did not receive welcome drink or cool towel, which I didn't think much of. Except then noticed all other tourists checking in received this. No fruit basket, however sparking wine was in room upon arrival.
Initial view of room was very impressive, lovely bed, view etc. Bathroom floor flooded every time I had a shower. Had to turn off shower & wait for water to subside before continuing shower.
Room was often not cleaned when I returned after being out all day. This was disappointing especially when you indicate for your room to be cleaned. Pool towels never replaced, advised reception staff at 10am & nothing happened. Eventually I left a note for the cleaners who replaced the towels, at 6pm the following night. Very poor!!! Walls between rooms are very thin, I was often woken up by visitors in the next room going to toilet or having a shower at all hours of the night.
Food was average & expensive even for resort standards. Enjoyed pool bar, staff very friendly & spoke ok English. However were pushy at times, wanting customers to order drinks & pay only with cash.
Reception staff at front desk, never looked very happy or pleased to see people arriving. Always seemed to be on mobile phones & ignoring arriving customers. Only helpful to a certain degree. Was advised multiple times checkout was at 12pm, yet voucher indicated late check out at 2pm. In the end I gave up & checked out at 12pm.
I found the most helpful, English speaking, genuine & happy employees to be the bell boys &
security guards. Always had a smile on their face & happy to help out anyway they could.
Distance of resort to Patong Beach will be a issue for some. Resort only provides shuttle bus 3 times a day. I quite enjoyed the walk to & from the resort to Patong Beach. If your not a walker be prepared to pay 600 baht return trip to Patong Beach.
Overall a nice experience, my room view was 5 star but sadly the rest of the resort isn't it. Not sure I would return.
- Official Description (provided by the hotel):
- A 5 star luxurious contemporary resort nestled on a lush jungle-clad hillside. Home to some of the most beautiful beaches, Phuket island is a tropical haven blessed with perfect sea, sun, sand and liveliness. At Kalima Resort & Spa, located on the picturesque western coastline of Phuket with just minutes from the famous Patong beach, 190 exquisite contemporary architectural style rooms and villas welcome you along with 220-degree panoramic view of Patong bay and endless horizon of Andaman sea. ... more less
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- Also Known As:
- Kalima Resort & Spa Phuket, Thailand