We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great beach front hotel & service, but unswimmable beach”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Serenity Resort & Residences Phuket
Ranked #6 of 43 Hotels in Rawai
Certificate of Excellence
sydney
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great beach front hotel & service, but unswimmable beach”
Reviewed 21 January 2010

This hotel truly focuses on personalized service from the personal preference survey before arrival, to the courteous and friendly service during our stay, and the incredible lost and found notice and service after our departure. What we liked most was the boutique feel to the hotel. The guests are all independent travelers so it is quiet and very relaxing especially during meal times. This combined with the bay front beauty provides ideal relaxation. It's not a mega resort if that is what you are after. Instead, it feels as though you are staying at a good friends' posh vacation home.

The biggest downside is the location - Rawai is a bay, not really a beach so not swimmable and it is quite far down south and many activities are up north. So it cost time and money to head out and do things.

  • Stayed January 2010, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NBhawaii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,070 reviews from our community

Traveller rating
    643
    302
    73
    27
    25
See reviews for
238
514
56
9
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (254)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Milano
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 January 2010

the hotel is wonderful: big cosy rooms, a beautiful restaurant near the see where you can eat a good breakfast, a big swimming pool where you can swim, very nice attendants...
but you can't bath in the sea because: 1) with the low tide there are 200mt of muds to pass before achieving the water and 2) with the high tide the water is not transparent.
if you book a serenity room , be advised that it is not an apartment and it is not looking the sea!
apart form the bad sea situation, tha hotel is nearby (5 minutes with a scooter) the very nice area of Rawai where you can find many delicious restaurnats and 10 minuts from the most wonderful beach of Phuket island: Nai Harn.
if you like going arond with a moto, this hotel is perfect.
if you want an hotel nearby a splendid sea where to bath in, this is not the right place.

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hermes76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ripponden, United Kingdom
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 15 January 2010

We spent Christmas Eve, Day and Boxing Day at the Outrigger resort, and the whole experience was perfect! This was our first leg of a 3 week trip and what a perfect start to a holiday, and actually, the best place we stayed throughout the whole trip (and that includes Lebua in Bangkok, in which I will write a very different review!!)
Firstly, unbeknown to me, I was proposed to on Christmas Day here, and the staff did everything imaginable to make it special even before we arrived. I found out later my fiance (still can't get used to that!) tried to arrange private dining on the jetty in the sea, but at the last minute due to the tides this couldn't be done. the alternative they offered was even better...they upgraded is to a suite and we had private dining on our terrace on Christmas Day. I highly recommend this, with apersonal chef and butler actually cooking a feast for a king. they set up the whole terrace with BBQ, candleit table for two, and a huge table full of shellfish, fish, meat, curries, salads...enought for 10 people!!! And they cook it all fresh in front of you, it was absolutely perfect!!!
Now, that aside, even if it wasn't a special occasion, everybody was treated so specially. The service was impeccable, not too 'in your face' but always there if you needed them, and Lewis, the chef, cooked amazing food. the Christmas eve gala dinner was also fantastic as was the service.
the rooms.....we had a one bedroom suite quite near to the reception lobby but the space.....it was huge!!! Massive bathroom...rainshower, bath fits two, sink each and private toilet. Lovely toiletries too!!
Huge bed, huge TV, DVD etc....
Maid service excellent.
Prices for food & drink actually not too bad considering it is quite a luxury resort, good selection for any budget.
If you want somewhere where you can relax on a beach....don't go here. that isn;t a negative and advertised on their website, but the views from the various sun terraces are great!! you are right on the beach...but the tides are so 'in and out' that it isn't a sun bathing beach!
The pool is gorgeous though, and plenty of room for sunbathing. There are about 8-10 sunbeds on the edge of the pool which did get full every morning but to be hinest, we preffered going up to the two sun terraces (one on top of the bar, one on top of the restaurant) which were still around the pool and full of cabanas and beds!!! i will attach photos. This was always quiet and we usually had the whole terrace to ourself with others favouring poolside, so for couple...get yourself up there for some privacy!!
Breakfast was great, full range of continental brekkie, fruit, cereals, then hot food fresh to order including, belgian waffles, pancakes, as well as eggs benedict, eggs and bacon etc.
I really could go on and on about how great this resort is, from the moment we walked in...we didn;t want to leave, but we had a liveaboard waiting!!!
Regards to a recent review on here calling the place ...bland, bland, bland....if you don;t like modern architecture...then check where you are staying before booking it. Outrigger is a brand new modern resort and it's website shows all features of rooms, facilities, images etc....if you want more thai style places, then look before you book!!!! It was a very unfair review, because although the place was modern (as advertised) the hospitality and service was definitely Thai...and I cannot wait to go back to this awesome resort!!!

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janie1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Rawai
2.6 mi away
Navatara Phuket Resort
0.7 mi away
The Vijitt Resort Phuket
24.7 mi away
Renaissance Phuket Resort & Spa
Show Prices
Show Prices
Show Prices
2.8 mi away
Chanalai Garden Resort
Chanalai Garden Resort
#13 of 57 in Kata Beach
1,029 reviews
3.4 mi away
Novotel Phuket Kata Avista Resort and Spa
6.9 mi away
Amari Phuket
Amari Phuket
#2 of 322 in Patong
5,518 reviews
Show Prices
Show Prices
Show Prices

Been to Serenity Resort & Residences Phuket? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Serenity Resort & Residences Phuket

Property: Serenity Resort & Residences Phuket
Address: 14 Moo 5, Viset Road, Rawai, Phuket 83130, Thailand
Region: Thailand > Phuket > Rawai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Family Hotel in Rawai
#3 Romantic Hotel in Rawai
#3 Top resorts Hotel in Rawai
#4 On the Beach Hotel in Rawai
#5 Luxury Hotel in Rawai
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Serenity Resort & Residences Phuket 4.5*
Number of rooms: 78
Official Description (provided by the hotel):
Nestled in Chalong Bay, on Phuket's sunrise coast, Serenity Resort & Residences Phuket will surprise and delight its privileged guests. Just 64 sumptuous, oversized rooms, suites and stunning beach residences. Some residences enjoying their own generous sized private pools, providing the highest standards of comfort and luxury. Contemporary design, flawless personalized service and ultimate nautical lounging experiences. Serenity's facilities include the East 88 Beach Lounge, a fully equipped gym, FREE WiFi access across the resort and much more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Southall Travel, Expedia, Agoda, Priceline, Prestigia, Ctrip TA, ACCOR, Ebookers, Booking.com, Hotels.com, TripOnline SA, Hotel.de, Traveltool, S.L.U., Evoline ltd, getaroom.com, Cancelon and HotelQuickly so you can book your Serenity Resort & Residences Phuket reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Serenity Resort & Residences Phuket Hotel Rawai
Serenity Resort And Residences Phuket
Outrigger Serenity Terraces Hotel
Serenity Resort & Residences Phuket Rawai

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing