We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Very good, lacking leadership !” 4 of 5 bubbles
Review of Twinpalms Phuket

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Twinpalms Phuket
Ranked #8 of 94 Hotels in Thalang District
Certificate of Excellence
LONDON
Level Contributor
39 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Very good, lacking leadership !”
4 of 5 bubbles Reviewed 28 November 2013

We had a brilliant stay

Pro's

Pool, breakfast, resort, service, beach club and beach

Con's

Manager, he was European had absolutely no presence and unfriendly, he did no justice to the other staff
-Pool duplex, no need as other rooms great, to big ( rooms minimalist thus echoed over both floors when the little on cried at night, the pool was also freezing as in the shade

- service at dinner not great, took the wrong order two nights in a row

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank TERRY26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,818 reviews from our community

Traveller rating
    1,348
    321
    97
    25
    27
See reviews for
256
1,098
51
19
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (310)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
New York City, New York
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 28 November 2013

This ultra modern property boasts residence size villas. You must stay in one of the 21 penthouse suites- equipped with private rooftop pools, butler service, pillow and flower selection! Definitely goto Catch beach club for a drink and during the day, if possible!

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank saul1220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 27 November 2013

I have been here before 5 years ago and was somewhat worried about returning. Sometimes you have bad experience when returning to a place you really liked.
This is no problem with Twinpalms. Nothing has changed, and everything has kept its freshness.
The combination of Scandinavian design and Thai style is a perfect mix. I love the laguna rooms where you have your "own" pool. Service is good and professional. The restaurant Oriental Spoon serves, in my opinion, the best Thai food for miles.....

Room Tip: Laguna Pool rooms
See more room tips
  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CLoslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 22 November 2013

My husband and I stayed here on our second stop on our honeymoon in Thailand. This was our first time in Phuket and we are happy we chose to spend those 5 nights at Twinpalms.

The reviews/pics on Tripadvisor do not do it justice – we were overwhelmed by the beauty of the resort and its tranquil, lush property. We arrived early in the afternoon from the airport. It being October it was very hot and humid so when we were greeted with chilled rose champagne and cool towels it was definitely a nice touch! Our room was ready for us so after a quick check-in we were taken there by a very pleasant staff member. In our room we were pleased to find a charming letter from the resort staff wishing us a lovely honeymoon, a chilled bottle of champagne and the bath filled with red rose petals – very romantic!

The entire resort is very serene and relaxing, perfect place for a honeymoon! We booked the Grand Deluxe Palm room which was very nice, with a large walk-out terrace that has two huge awning doors which fold open to give a full view of the pool. The large king size bed was positioned so you had a beautiful view of the pool when lying in bed! The bathroom was huge with a double sink vanity, large soaker bathtub, separate shower with rain shower head, large closet space and a very convenient ottoman to place clothes, toiletries, etc. Before we settled in, we were visited by hotel staff which presented us with options to select our pillow type, the type of flowers and incense, and what fruit we wanted to be placed in our room each day. We have never experienced anything like this – it was a wonderful way to make you feel more at home! The only downfall to the room was that the mattress was quite hard. Thankfully the pillows were super comfy so it made up for it.

The breakfast buffet was included with our booking and it was just delicious, with some of the items changed up daily. The pool and pool bar is a great place to relax as its quiet and serene. We spent a few afternoons there when the weather didn’t look to promising – the chicken fried rice at the pool bar is definitely worth a try! As is the same with all the hotels on Surin Beach, Twinpalms is not located directly on the beach. Don’t let that deter you - you can get there easily with a 3 min walk. As a guest of Twinpalms you get complimentary access to the Catch Beach Club which includes towels, sun chairs and umbrellas. The beach was beautiful, not as long as we expected but still nice, and the water perfect for swimming - there are waves however they are safe for you to swim in as you can walk out quite far into the water. Along the beach there are many affordable restaurants to choose from, open for lunch and dinner, so you are not limited to only the hotel restaurant (although we had a really delicious meal there on our first night!) We definitely recommend to eat at “Taste” and “Salt” along the beach. We had the best fish tacos and quesadillas at “Taste”. The Catch Beach club bar is open for lunch and dinner – pricier than the other restos but atmosphere is more lively! They have happy hour from 6-7 every night for buy one get one so we made use of this for pre-dinner drinks!

We spoiled ourselves with a 90min couple’s massage at the Spa which was soooo relaxing. Being in a resort we weren’t expecting cheap prices – they were comparable to those in Toronto, however we even received an extra 30min massage each for booking it the first day we arrived!

We booked a couple of excursions through the hotel – one was a boat tour to the Koh Phi Phi islands and another to Siam Safari elephant trekking. Both were amazing experiences! The islands are breathtaking with white sands, crystal clear waters, beautiful lagoons, and endless rocky outcroppings all around you. Regardless of the fact that it was raining during the first half of our elephant trek it ended up making for quite a magical experience being in a misty rainforest riding this huge, gentle creature. We took a taxi to Patong for a few hours to see the hustle and bustle of the markets and streets - totally opposite to Surin Beach. Lucky we chose to stay where we did!

We would definitely return back to Twinpalms – it made our honeymoon all the more memorable!

Room Tip: We had room 97 - Grd floor room with large walk out terrace. It was located in the first block of ro...
See more room tips
  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Chrisjoe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surfers Paradise, Australia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 20 November 2013

Where to start??? I guess at check in, amazing service as soon as we had arrived, the lovely little cocktail was a nice start. I was lucky enough to get a free upgrade, upon walking into my room i was so happy. Huge room with massive bed which i named 'cloud bed', I am a huge pillow fiend so the 5 big soft pillows were very much appreciated. The bathroom was also huge and spotless. the room also had a very spacious balcony with views of the pool.
The room was cleaned everyday and throughout my stay there were a few little personal touches which made me feel really special.
The breakfast buffet was so good, so much to choose from, the homemade jams were very tasty. I also got to experience the Sunday lunch. OMG!!!! pretty sure I gained a few Kg's that day but oh so worth it.
It is a little bit out of the way but I liked that, I feel like the closer to Patong I stayed the less I would be able to relax. The taxis are cheap enough anyway!
all in all I absolutely LOVED this place, I will definitely stay there again!
*also the texan steakhouse just down the road is amazing, cheesy fries, tacos and ribs... a must try*

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Hayley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 15 November 2013

Stayed here for a family wedding and found it fabulous. Rooms and service were very good, pool big and excellent. Lovely breakfast with good choice. Beach bar was excellent and restaurants on beach had good and varied food. Lots of sun and a good sea swim was most refreshing. Self contained though a visit to Phuket makes an interesting day (or night). Plenty of cabs available - helpful and reasonable.

Room Tip: Upstairs room are a bit quieter while the ground floor poolside rooms are more convenient for swimmi...
See more room tips
  • Stayed December 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank willshc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, New South Wales, Australia
Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 14 November 2013

This was our second stay for our anniversary after 3 years. Twinpalms Phuket is still fantastic in general. Must be affected by GfC as this this time there are less room credit, less pampering and more price tags on even a toothbrush in the bathroom! You see that paintings of the walls, garden and at some hidden places start to give away that the facility is becoming 10 years old soon. Rooms, the gorgeous pool are still fabulous. Staff very helpful. Fitness center has more new equipment and better than it was 2010. Quality and freshness of breakfast menu and restaurant as a whole is great. Not as pampered or surprised as 3 years ago but still very good. And the Catch Club still rocks with its music, food, drink selection and service. Upon request the kitchen delivered the most yummy cheesecake for my partner's birthday. Now one final criticism goes to hotel management: We emailed them that we are visiting them again as loyal customers but when we arrived there was no "welcome back" or anything like that. Must a communication problem perhaps.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Deniz C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Thalang District
12.4 mi away
Renaissance Phuket Resort & Spa
0.1 mi away
The Chava Resort
The Chava Resort
#1 of 34 in Choeng Thale
5.0 of 5 bubbles 452 reviews
9.7 mi away
COMO Point Yamu
COMO Point Yamu
#1 of 1 in Pa Khlok
5.0 of 5 bubbles 832 reviews
Show Prices
Show Prices
Show Prices
3.5 mi away
The Pavilions Phuket
The Pavilions Phuket
#4 of 34 in Choeng Thale
4.5 of 5 bubbles 589 reviews
8.4 mi away
Mandarava Resort and Spa
0.3 mi away
The Surin Phuket
The Surin Phuket
#2 of 34 in Choeng Thale
4.5 of 5 bubbles 1,736 reviews
Show Prices
Show Prices
Show Prices

Been to Twinpalms Phuket? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Twinpalms Phuket

Property: Twinpalms Phuket
Address: 106/46 Moo 3, Surin Beach Road, Phuket 83110, Thailand
Phone Number:
Region: Thailand > Phuket > Thalang District
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Thalang District
#7 On the Beach Hotel in Thalang District
#7 Spa Hotel in Thalang District
#8 Luxury Hotel in Thalang District
#8 Family Hotel in Thalang District
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Twinpalms Phuket 5*
Number of rooms: 97
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Hotelopia, Odigeo, Agoda, Travelbag, TravelUp and Southall Travel so you can book your Twinpalms Phuket reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Twinpalms Phuket Hotel Thalang
Twinpalms Phuket Hotel Cherngtalay
Twinpalms Phuket Cherngtalay
Twinpalms Phuket Thailand

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing