We booked this " resort" after reading their website. What a mistake! There were no cots available, a kitchen bare of any utensils, pots, pans, plates, cutlery and to top it off the stove was not connected. And as for the Spa, it did not exist.
When approached we were told that they were not a resort but residences. Strange they advertise as a resort and spa!
If we wanted a cot , not available but were given a doona for a 11 week old baby to sleep on.
If we wanted the kitchen to boil water to sterilize bottles we would have to pay10000 baht as a deposit to connect stove. Has anyone heard of such a thing for a " resort"?
When we approached the management they really couldn't have cared less.
After two hours of speaking with management they connected the stove and gave us. A saucepan. Again I say after 2 hours. Their web site says that your stay is all about you. No way !
It is unfortunate that we had to experience this disappointment in our choice of resort as the building is new, well set out, two room jacuzzi suite was roomy with a great view over the pool.
I believe that they are very short on staff as the manager was serving tables and learning tables and there seemed to be only one housemaid to clean rooms.
The receptionist was very arrogant and unfriendly when ever approached.
Imagine our disappointment after reading their web page which sounded so inviting to be met with such disappointment.
We have stayed in many Asian resorts and were expecting the same service to be expected from a four star resort . This resort did not come anywhere near the service one would expect
- Official Description (provided by the hotel):
- THE LUXURY OF SPACE - generous 190 sqm. Two Bedroom Suites, spacious 76 sqm. One Bedroom Suites. Full European kitchen & kitchenettes. Set in Bangtao’s peaceful village, Bangtao Tropical Resort & Spa offers large suites suitable for family holidays and romantic breaks. The restaurant offers sumptuous Thai feasts and tasty western treats.The staff are trained to give the highest levels of service to make your stay a truly unforgettable experience.Tone up in our state of the art gym or chill out in our spa with a sauna or steam bath followed by a fabulous Thai massage or beauty treatment.Enjoy cocktail's at sunset around our enormous free form pool with built-in Jacuzzi and safe children s play pool. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Travel Republic (UK), Ebookers, Hotels.com, TripOnline SA, HotelsClick, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your Bangtao Tropical Residence Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Bangtao Tropical Residence Hotel Thalang
- Bangtao Tropical Residence Resort And Spa
- Bangtao Tropical Residence Resort & Spa Phuket, Thailand