We booked 4 nights at this place on Agoda. They list it as a hotel, but THIS PLACE IS NOT A HOTEL. They also promised complimentary internet in the rooms here. THERE IS NO INTERNET HERE. It is a complete lie.
We came in the middle of the afternoon and tried to check in. They don't have a check in counter or any sort of reception. When we arrived, the security guard for the complex told us to turn right. We had to call Agoda to get more information on how to get into the room. After awhile, the local gardener opened the room door for us. Totally unprofessional.
When we got into the room, we found out the promised Internet didn't exist. These people wasted our time as this was a working vacation for us and the Internet was a must for us.
We looked in the bathroom and found a giant dead cockroach in the middle of the room. Looks like they weren't expecting us!
We called Agoda again and complained about the false advertising. Agoda called the hotel management to sort out the problems but after 2 hours of waiting for them to sort out the problems it was already 6pm. By this time, we were too upset to want to stay there any longer. Luckily, Agoda was willing to work with us to find us another hotel in Kamala and refunded this room for us.
- Also Known As:
- La Maison Phuket Thailand