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“Lack of Customer Service”
Review of Bake

Bake
Price range: US$2 - US$20
Cuisines: Deli
Dining options: After-hours, Breakfast, Outdoor Seating
Restaurant details
Dining options: After-hours, Breakfast, Outdoor Seating
Reviewed 19 October 2013

The food at Bake is wonderful. They do a wonderful latte and the quality of product is great. What is lacking is the customer service. If the staff get busy, they seem to panic and it all goes downhill.

If you are content to wait 30 minutes for a coffee and 45 minutes to get food - go. If not, find somewhere else.

It is a real shame as the product and location is great - the lack of management of staff is poor.

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Thank BethandWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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92 - 96 of 180 reviews

Reviewed 19 October 2013

A very popular haunt for the foreigners staying in the Cherng Talay (Laguna) area. Breakfast is decent with good coffee to boot. A good range of artisan breads, pastries and gourmet sandwiches as well.

Thank SuDiWi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2013

Long term resident. I live nearby.
This was, for years, one of our favourite places.

Today it was horrible.

Poor service, AC on low so it was hot.
We waited 22 minutes for our coffee and pastry (already made... just needed to be served to us)

and LEFT.

We walked out.

It was so horrible. There is no management, or discipline.
We wont be back.

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2  Thank MTACCHI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2013

Bake have a few branches around Phuket and I often visit their shop at British International School which provides okay service. The girls are pleasant and the coffee okay.

Today (Sunday September 15th) I decided to try their new shop on Bypass Road in Phuket town for breakfast. Arrived there at 10.45am and was told by the Manager that breakfast closes at 10.30am (I assume she was the Manager as she was sitting at the bar eating/drinking and playing with her iphone). The breakfast is a'la carte so it's not as though the buffet had been packed away. I just wanted eggs on toast however they could not do it............ I could understand if they were full speed into lunch service however there was NO-ONE in the restaurant with 3 staff only happy to send customers away...........

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1  Thank Wilbury06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2013

If you expect a friendly and professionel service you should avoid Bake (at the entrance of Laguna).

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3  Thank Corumma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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