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“Great resort” 5 of 5 bubbles
Review of Banyan Tree Phuket

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Banyan Tree Phuket
Ranked #18 of 94 Hotels in Thalang District
Certificate of Excellence
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great resort”
5 of 5 bubbles Reviewed 14 January 2014

We only stayed a couple of nights here as the last stop on our Andaman Sky tour of the area from Lanta to Ao nang then over to Phuket. We had booked the Avista (against our agent's advice) and stayed there for 2 nights, but didn't like it much, so our agent moved us to the Banyan Tree instead. We wanted to get a bit of luxury in as the last thing we did on holiday, and the Banyan Tree fitted the bill perfectly. We didn’t go out much as the rooms we had were expensive, being 5 star.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank beachloverfromlondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, 21 January 2014
Dear beachloverfromlondon;


Thank you for your kind words regarding your recent stay with us. It is always rewarding to read such comments and we are glad that your agent managed to move you to Banyan Tree Phuket to experience us although only for the last two nights of your sky tour. Our mission is to impress you enough to make you a Banyan Tree ambassador and I am glad our entire team continues to strive for this goal.

Dear beachloverfromlondon; I hope to have the opportunity to welcome you back to our Resort in the near future for a longer stay. Please do contact your agent or consult our Banyan Tree website to check our offers and availability, I’m sure we will have that perfect deal for you all year around.

Warmest regards,

Sriram Kailasam
General Manager
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1,638 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (269)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Phuket, Thailand
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 12 January 2014

We didn't stay at Banyan Tree Phuket, but we did try their all-you-can-eat Sunday Brunch today. It is absolutely amazing! Steamed lobster, BBQ lobster, crab, sushi, sashimi, Norwegian smoked salmon, Wagyu beef, tapas (loved the bacon wrapped figs), cheese, pasta, and I can't list it all, but you get the picture. Aside from the delicious food, there's the ambiance. Open air Thai sala style restaurant, friendly staff always smiling (unfortunately becoming rare in Phuket), and a Jazz trio playing live music. It's just a very pleasant way to spend a Sunday. For a few extra hundred baht you can add a bottle of bubbly to your brunch (1 per couple). We didn't order it, but a few people at other tables were enjoying it. We will definitely be coming back to this brunch and recommending to our friends. We remain Banyan Tree fans :)

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TwistedGecko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, 19 January 2014
Dear TwistedGecko,

Thank you very much for visiting our Seafood and Jazz Sunday brunch last weekend and for writing this glowing review!

Chef David and his team indeed serve up the most exquisite seafood selection on the island, and as you mentioned the leisurely ambience and impeccable service are equally important! We are glad that our brunch could tick all those boxes and look forward to welcoming you back for another laid back Sunday afternoon with your loved ones.

As a regular visitor of Phuket island, we also recommend you to join our Banyan Tree Gourmet Membership which entitles you to preferred dining privileges in our various restaurants! Please do not hesitate to ask us for further information upon your next visit.

Warm regards,
Sriram Kailasam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Forster, NSW, Australia
Level Contributor
76 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed 12 January 2014

We stayed in a spa pool villa with our own waterfall and pool. Total privacy if you want it, or go out and about to the beach for a casual meal - delicious!! Wonderful food at the Banyan Tree, too, especially for breakfast - the best we've ever experienced. Fabulous buffets at night - Thai street food, seafood, whatever you want really. Impeccable service at the Banyan Tree from pickup at the airport until they deliver you all the way through the arrival and checkin process at the airport for departure. Seamless checkin and departure at the hotel, we were in our villa so quickly and efficiently. Nothing is too much trouble for the staff, they treated us like old friends. We will return!!

Room Tip: Spa pool villas are wonderful.
See more room tips
  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Aussie-Marg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, 23 January 2014
Dear Aussie-Marg,


Thank you very much for returning to visit us at Banyan Tree Phuket, it’s been six years ago now. Your gracious compliments is much appreciated, thank you!

The Spa Pool Villa, our exclusive couple’s only resort with its little memorable and unique surprises every evening is a sure hit every time; add in the seamless arrival, the good food and selections at our F&B restaurants and with the meticulous services from the team, you have a perfect romantic getaway in Phuket.

Aussie-Marg, on behalf of the team I would like to extend my sincere appreciation to a certified Banyan Tree Phuket ambassadors like yourself. We look forward to welcoming you back, and until then all of us wish you and your family a happy Chinese New Year and good health in the many years to come.

Sincerely,

Sriram Kailasam
General Manager
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Houston, Texas
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 12 January 2014

Everything was very good here. Friendly attentive service, beautiful rooms and lovely grounds make this a very attractive resort. Tried both the Japanese and Tre Restaurants and again found them agreeable but not outstanding. Seems to be the best in the Laguna area with easy and quick transportation whether by bike, buggy golf cart ot inter resort bus.. Breakfast buffet again god to very good but not really 5 star . Internet was a bit spotty but they gave us an air card which helped somewhat. Good 4 star but not a world class 5 star resort.

Room Tip: Villa with pol near the beach seems to be the best
See more room tips
  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ELKTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, 19 January 2014
Dear ELKTravel,

Thank you very much for posting this overall very positive review on your most recent vacation with us, we are glad that you enjoyed our luxury pool villa as well as the personalized service provided by our associates.

I am however somewhat disappointed to learn that we fell short of fulfilling all of your expectations with regards to our F&B outlets. We strive hard for our breakfast to be more of a brunch as most of our guests get up late and prefer a luxurious spread which they can leisurely enjoy and linger over; we receive constant praise for the extensive food selection that we provide along with the freshly squeezed juices, cocktails and Sparkling wine. As regards to Tamarind and Tre, if there are any specifics you could share, I am sure the respective culinary teams would be happy to hear them; while I understand that food is subjective, these two outlets consistently get excellent feedback, and the fact that they were found average it does sadden me and would love to see if there are any improvements at all for us to introduce. Please do not hesitate to write directly to us, at the resort, to share any constructive thoughts you may have. Lastly, the internet speed is generally good enough for a holiday resort and it seems that the team took the initiative of giving you an Air card to assist.

ELKTravel, as a seasoned hotelier and an avid traveler myself, allow me to say that I have had the opportunity to experience several hotels and resorts and in my personal experiences, 4-star hotels these days have high standards too. However I am yet to see a hotel in this category that provides the same level of services that an establishment like ours does. In my opinion, it is not so much the stars but, the quality and consistency that makes the difference. With that being said, I respect your point of view and I thank you for sharing it. I still hope that you would give us other opportunities in the future to welcome you back and prove that we are worthy of your renewed patronage.

Warm regards,

Sriram Kailasam
General Manager
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New York City, New York
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 8 January 2014

This is a great place to kick back and relax. If you are looking for a relaxing, easy, and simple place where one can get a massage or hang by the beach/pool this is the place for you. Keep in mind you will need to ride a bike to your room. I found this both very laid back and also a bit tedious. I could see this being an issue if you had too much to drink. I recommend using the concierge to book any boats, jet skis, etc. It is important to get out on the water and see some of the incredible islands.

  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Howard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, 14 January 2014
Dear Howard J,

First of all, thank you for choosing us as your holiday’s destination and for having shared your relaxing experience here on Trip Advisor.

We are happy to see that you loved our fantastic and relaxing spa offerings as well as our beach and pool facilities. At the same time, I agree that the use of bicycles is a healthy and eco-friendly way to move through the expansive resort. However, for those who are inebriated, we do have buggies as an option as well.

I do appreciate your recommendation in using the Laguna Tours concierge located at the main Lobby to book all kind of tours, be it private or joining others, to interesting places in Phuket. They provide great information and advise alongside the convenience of being right in our lobby.

Howard J, we always strive to provide the best services and aim to create the most unique and relaxing experiences for each and every of our guests and your feedback gives the team great pride in knowing that we were able to deliver exactly that.

We are all looking forward to welcoming you back to Banyan Tree Phuket some time in 2014!

Warm regards,

Sriram Kailasam
General Manager
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Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 4 January 2014 via mobile

Love love loved it. .. the hotel is worth every penny. . Awesome location awesome rooms awesome spa..
I went there for my honeymoon and trust me no other place would have been this perfect.

Stayed February 2013, travelled as a couple
Helpful?
Thank sayantanisen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, 8 January 2014
Dear Sayantanisen,

Congratulations on tying the knot! We are delighted that you chose Banyan Tree Phuket as your honeymoon destination and wish you and your spouse a journey filled with countless memorable moments together!

It would be our pleasure to welcome you back for one of your many wedding anniversaries to come, our Spa Pool Villas are truly ideal for newlyweds offering complete privacy to enjoy in-villa spa treatments for two!

Once more congratulations on your recent wedding, we wish you all the best.

Sincerely,

Sriram Kailasam
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath, United Kingdom
1 review
5 of 5 bubbles Reviewed 4 January 2014

My husband, myself and 10 year old son spent 7 nights in a pool villa over the Christmas period.
It had been greatly anticipated since March when it was booked. After reading many critical comments on Tripadvisor prior to travelling we were a little worried about what to expect!
We were not in the least disappointed in anything during our stay and would recommend it wholeheartedly.

The lobby and restaurants are set in an open airy area, with space to sit and relax. There is also a library with books, magazines and DVDs to borrow and three shops with lovely things to browse and buy.

Our pool villa was wonderful (507), stepping out of the bedroom area into the overflow pool in the morning is quite something and will be a lasting memory. Housekeeping was thorough and discreetly carried out each day with any requests taken care of. Turn down always left a little gift on our bed which was fun to come back to each evening. Loads of complimentary drinking water in the room each day, and a bean to coffee machine made good coffee.

Breakfast was a highlight. Cycling there on the free bikes (which you have for the duration of your stay) was great fun. The choice was amazing, and although there were busy times, these could be avoided. We enjoyed the sparking wine which is brought around each morning too. The baby elephant was fun to watch from the outside breakfast area, or you could go and feed him fruit and give him a stroke. The General Manager is very present during breakfast times and made everyone feel welcome, making sure they had no problems.

We had fun by the main pool area in the rapids with the mini surf boards they provide. Our ten year old made friends with other children and had fun playing with them.

We tried the Thai Restaurant 'Saffron', which we really enjoyed and also had BBQ'd shellfish in the Watercourt on one of the a la carte evenings. This was excellent and would highly recommend. Apart from those two nights we ate at the beach restaurants, 'Tony' being our favourite and also the closest. Really cheap and the service was great.

Would suggest taking extra mosquito machines, they provided one in the villa and we had 3 extra just to make sure we weren't bitten.

All in all a fabulous time, and really would love to return again sometime in the not to distant future.

Room Tip: We were closer to the beach which suited us, using the bikes to get back and forth from main lobby a...
See more room tips
  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lindsey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, 12 January 2014
Dear Lindsey L,

Thank you so much for your review, It is great to hear that your family had the best Christmas holidays at Banyan Tree Phuket ever!

It was a pleasure having you and your family here at Banyan Tree; add in Christmas celebrations, great weather, good food; you have the perfect recipe for a great holiday. Your kind words will without doubt motivate all of us to continue exceeding our valued guests expectations and I have personally passed on your compliments to our housekeeping associates whom you complimented for their meticulous service as well as to the rest of the concerned department heads.

I look forward to seeing you all back here again. Last but not least, may I and the whole Banyan Tree Phuket team wish you and your family a prosperous 2014!

Warm regards,

Sriram Kailasam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Banyan Tree Phuket

Property: Banyan Tree Phuket
Address: 33, 33/27 Moo 4, Srisoonthorn Road | Amphur Talang, Phuket 83110, Thailand
Phone Number:
Region: Thailand > Phuket > Thalang District
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Business Hotel in Thalang District
#9 Top resorts Hotel in Thalang District
#9 Family Hotel in Thalang District
#10 Romantic Hotel in Thalang District
#14 On the Beach Hotel in Thalang District
#15 Spa Hotel in Thalang District
#17 Luxury Hotel in Thalang District
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Banyan Tree Phuket 5*
Number of rooms: 173
Official Description (provided by the hotel):
Banyan Tree Phuket, Banyan Tree Spa Sanctuary and DoublePool Villas by Banyan Tree each deliver a unique experience in a tranquil setting. Located at Bang Tao Bay on the northwest coast of Phuket Island in Thailand, a 20-minute drive from Phuket International Airport. Banyan Tree Phuket Resorts is part of Laguna Phuket, Asia's first integrated resort, and is also the first Banyan Tree resort to be conceptualised and built, setting the benchmark for future properties. This flagship resort offers 173 luxuriously appointed villas surrounded by lush tropical gardens and Asian watercourts. All villas feature a king-sized bed, bathtub and private pool in a landscaped garden. Complimentary minibar except alcoholic drinks with daily refill for all villa categories. The perfect haven to spend time with loved ones, Banyan Tree Phuket Resorts caters for romance, with its private pool villa, fragrant gardens and saltwater lagoons. ... more   less 
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Also Known As:
Banyan Tree Phuket Hotel Thalang
Banyan Tree Phuket Cherngtalay
Banyan Tree Phuket Thailand

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