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“my fourteenth visit i think” 5 of 5 bubbles
Review of Banyan Tree Phuket

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Banyan Tree Phuket
Ranked #18 of 94 Hotels in Thalang District
Certificate of Excellence
London, United Kingdom
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“my fourteenth visit i think”
5 of 5 bubbles Reviewed 26 February 2014

i would highly recommend this destination as one of the best placed to stay, certainly one of the best my family has stayed at. i have 2 young kids and they had a blast. definitely stay at the deluxe 2 bedroom villa. its safe for young kids and the pool can be easily locked off from the kids and the rooms are immaculate.

over the years there are a lot more families who have been coming and the only thing i would ask the hotel to do is to think about building more facilities for the children (maybe a playground)...they have enough space.

i would highly recommend this hotel to both families as well as couples who are looking for a serene, quiet, relaxing atmosphere but with close proximity to a busier town/village center

Room Tip: if you are a couple, go for the spa pool villa or the double pool villa. if you have young kids, de...
See more room tips
  • Stayed March 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Adrian E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, 27 February 2014
Dear Adrian E;

It has been, again, a pleasure to have you with us recently. Thank you enormously for sharing your valuable feedback in TripAdvisor and for recommending the various villa options we have available for families and couples. Your suggestion was already being discussed and we are at loggerheads to stylize and adapt a kid’s activity to be done a’ la Banyan Tree. I personally have, over my 10 years with Banyan Tree, had the pleasure of watching so many young kids become young adults. Some of them even wanting to do an internship with us!

Adrian E; there’s nothing that makes us happier than to see a guest delighted by our service. Whether it’s for booking assistance, special occasions, or specific arrangements for families or couples, our aim is to provide the best quality, value and the “Sanctuary for the Senses” experience to everyone.

I hope there is a return visit to Banyan Tree Phuket in the near future. Until then, please stay in touch.

Sincerely,

Sriram Kailasam
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,637 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (269)
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English first
Ithaca, New York
1 review
5 of 5 bubbles Reviewed 24 February 2014

My family of four had wonderful vacation at the Banyan Tree in Phuket over Christmas. The employees were incredibly attentive and hospitable, learning our names and restocking our amenities before they ran out. Our waitress at breakfast even memorized my family’s orders! The complimentary bikes and golf cart service provided a fun and convenient way to explore the resort’s restaurants, pools, spa, and villas. If I am ever in Phuket again, I will undoubtedly book a room at the Banyan Tree.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chloe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, 27 February 2014
Dear Chloe S,

We wish to thank you for taking your valuable time in sharing with the world your “Amazing Family Vacation” during Christmas at Banyan Tree Phuket.

It is truly gratifying indeed to put a smile on the dial of every associate to read such reviews as it endorses their skills and training. It is great to read that we met your high expectations in every single aspect and that you will, without hesitation, book a villa with us again.

On behalf of the Banyan Tree Phuket family, we look forward to your return sometime soon, but if your traveling plans include our resort towards the end of the year again, please keep in mind to visit our website to check and book our special early birds’ promotions. It would be fantastic to have you back with us, we look forward to enjoying the pleasure of your company,

With my best regards,

Sriram Kailasam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlottesville, Virginia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 22 February 2014

My husband and I stayed at the Banyan Tree in Phuket for four nights during our honeymoon, and we loved our experience there. We stayed in a a Small Villa (without a pool) and took full advantage of the beach, pool, spa, and golf course. We loved the daily breakfast and ate at all of the restaurants, and we were blown away by the service. Of the three spas we went to in Thailand, Banyan Tree definitely had the best.

  • Stayed June 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Miele86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, 24 February 2014
Dear Miele86,

Thank you for recounting your honeymoon experience with such lovely happiness and share your review in Trip Advisor. It really sounds like you two had a fantastic stay from the first to the last minute, including delicious dining at our restaurants and some well-deserved spa time at our award-winning Banyan Tree Spa. Although you have enjoyed many different aspects that make our resort unique, many of our other guests do find that with each return trip, there is always something new to discovered. I hope you will join us again to celebrate your anniversary this time in a Pool Villa or a Spa Pool Villa.

Miele86, thank you for your stay at Sanctuary for the Senses and congratulations both of you on your new journey.

With my best regards,

Sriram Kailasam
General Manager
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Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 21 February 2014

We have been 2 times in February' 2014, and Banyan Tree Phuket was a good as it used to be before. It is a paradise. The hotel' s villas and facilities are kept and maintained perfectly, staff members are well trained and friendly. The only negative comment is about the complimentary bicycles: hotel provides the simple and basic model to the guests to use, and, more importantly, all the bicycles are unsafe (breaks do not work properly). I hope that the management will rectify this. I guess that most of the guests would be happy to pay a reasonable fee and get a good quality and safe bicycles.

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mikhail1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, 24 February 2014
Dear Mikhail1970,

Thank you for reviewing your recent stays here at Banyan Tree Phuket. It was terrific to read that you felt it as a well-kept and perfectly maintained Paradise, and truly appreciated the constructive feedback regarding the bicycles’ condition. I remember speaking to you about it during breakfast. With the popularity and convenience of the bikes, we have now a dedicated bike mechanic working on a daily basis to maintain the bicycles in the best working and safety conditions, particularly on the breaks rectification. Obviously due to the direct 24/7 exposure to the weather it is an ongoing process. Safety is of utmost importance and we thank you for your feedback.

Milhail1970, thank you once more for having shared your experience with the Trip Advisor readers and for choosing Banyan Tree Phuket two times in a row. It would be our sincere pleasure to welcome you back for your future holidays.

Sincerely,

Sriram Kailasam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 19 February 2014 via mobile

Highly Recommended. High levels of service and a beautiful location around a lagoon, with a short walk to an excellent sandy beach. We upgraded to a pool villa and having our own little pool and cabana was a wonderful option from the mail pool and the beach. We also liked the option of drinking/dining in the beach cafés. Agree with other reviews that a little maintenance needed here and there but that adds to the charm of an established hotel.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Kevin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, 24 February 2014
Dear Kevin G,

Thank you very much for staying with us and for posting your experience for other travelers.

I am glad to read that you found the Pool Villa a great option to enjoy the privacy peace and tranquility of the Thai “Sala”. Proximity to the beach is surely one of our best liked features but, consistently higher rated than that is our service levels and our associates. We are truly proud of that.

Dear Kevin G, thank you once again for choosing to stay at Banyan Tree Phuket and we are looking forward to pamper you to the Sanctuary for the Senses.

Best regards,

Sriram Kailasam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
547 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 bubbles Reviewed 11 February 2014

If you really want to stay in an outstanding hotel - assumed you have enough om your bank account, then the Banyan Tree in Phuket was a perfect choice. Extremely friendly staff, overwhelming service, and also perfect food are available. Impressive rooms not to forget!
And we should not forget the SPA, which is also number one, and is the idol of many other hotels, which try to get to this level, let's say they try... (Excellent is not enough to chgaracterize this Spa)
The only tear in your eye might be coming, when you see the bill, but as I said before, if you have it on your bank account, just go!

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ralf M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, 17 February 2014
Dear Ralf M,

We all had a good laugh to read your positive and funny review, that despite the tear in your eye when seeing the bill upon departure you had a great time. I was thrilled to read that you found the value in the products and services that we provided. Your affirmative comments on the friendliness of our Staff, the food offers available, your villa and your experience at the Spa was shared with the team. We enjoy what we do and that is reflected in your valuable feedback and the high expectations you rightfully have.

May I take this opportunity to thank you for your valuable feedback on Trip Advisor. The entire team at Banyan Tree Phuket look forward to welcoming you back. Notwithstanding the cost, we do have great reflecting the seasonality and demands to avail of offers throughout the year on our website to end a stay at the Banyan Tree with tears of joy!!

Best regards,

Sriram Kailasam
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bellevue, Washington
Level Contributor
106 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed 10 February 2014

Just stayed five nights here in a small pool villa which we were fortunately able to upgrade to upon arrival as our Jacuzzi suite did not work for us. I highly suggest going the pool villa route if you stay here although they are expensive rooms the pool villas make the stay more memorable. The villas are all aging and a bit worn (the couches in both our rooms were stained and frankly not what you would like to sit on). As the beds are sunken the climb out is a challenge but the beds are comfy. The bathroom set-up is fine with dual sinks, a nice shower and an outdoor tub that would be better as a shower but the concept was good...small deck area beside a small pool works well but if you want sun you need to specify as not all enable sunbathing. Many excellent restaurant choices although plan on paying a premium for the experience. Food in general was excellent, hotel staff are all very well trained and professional, and Sarah was exceptional. Some of the villas are very far from main building requiring long walks or waits for the frequent shuttles. The beach is quite a long way from most villas and the main building, and the hotel offers no on-beach food/drink so you have to bring cash and use the numerous small local restaurants/bars for eating and refreshments. The hotel does have a towel hut with friendly staff to assist with beach chairs/towels, etc., and provide chilled towels. The beach is amazing with little to no wave action, completely sandy beach and warm, clear water. I believe this is the best beach in Phuket and was one of the best beaches we have seen which is a huge plus. Our overall impression of this property was up with the top resorts we have ever stayed at and we can't wait to go back again. I recommend using their car service, although the Taxis are definitely above average in Phuket. Although the hotel is expensive, you at least feel good about the high cost after you leave which is not always the case.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Scottyp2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, 17 February 2014
Dear Scottyp2014,

I would personally like to thank you for taking your valuable time to write your valuable feedback in Trip Advisor about your recent visit to Banyan Tree Phuket. Your comments and suggestions are very important for us to improve our performance and ensure that all our guests’ Banyan Tree experience matches the expectations.

I have taken good note of your comment on the overall villa and couches’ conditions that I have discussed with the Rooms Division Manager and Head of Housekeeping and Engineering to take address them in the Villa maintenance schedule.

I truly appreciate your feedback on our wide restaurants’ choices, the excellent food and the great value for the money you paid. This underlines how such matters are so subjective as the prices now are same as in low season and we find certain guests finding us expensive. However, I have noticed that you missed one of our USP’s - our In Villa BBQ experience - Hopefully in your next visit you can enjoy a great freshly cooked dinner in the comfort and privacy of your villa with a personal chef. Thanks for complimenting Sarah, for her professionalism and by extension her colleagues in front office and F&B that support her.

Concerning our beautiful beach services and facilities, I would like to mention that it is a public one, therefore we do share the spaces around with local business, including restaurants. Nevertheless, our F&B options in the area are limited to the In Villa Dining Menu offered by our beach attendants who also provide towels, chairs, magazines, cold towels, etc., however food orders take 30 minutes to be delivered because food is prepared in the hotel while the local restaurants are few steps away. And I do agree that this may be the best beach in Phuket.

Dear Scottyp2014, we look forward to your return to Banyan Phuket and to having the privilege of being of service to you again soon.

Warm regards,

Sriram Kailasam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Banyan Tree Phuket

Property: Banyan Tree Phuket
Address: 33, 33/27 Moo 4, Srisoonthorn Road | Amphur Talang, Phuket 83110, Thailand
Phone Number:
Region: Thailand > Phuket > Thalang District
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Business Hotel in Thalang District
#9 Family Hotel in Thalang District
#9 Top resorts Hotel in Thalang District
#10 Romantic Hotel in Thalang District
#14 On the Beach Hotel in Thalang District
#15 Spa Hotel in Thalang District
#17 Luxury Hotel in Thalang District
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Banyan Tree Phuket 5*
Number of rooms: 173
Official Description (provided by the hotel):
Banyan Tree Phuket, Banyan Tree Spa Sanctuary and DoublePool Villas by Banyan Tree each deliver a unique experience in a tranquil setting. Located at Bang Tao Bay on the northwest coast of Phuket Island in Thailand, a 20-minute drive from Phuket International Airport. Banyan Tree Phuket Resorts is part of Laguna Phuket, Asia's first integrated resort, and is also the first Banyan Tree resort to be conceptualised and built, setting the benchmark for future properties. This flagship resort offers 173 luxuriously appointed villas surrounded by lush tropical gardens and Asian watercourts. All villas feature a king-sized bed, bathtub and private pool in a landscaped garden. Complimentary minibar except alcoholic drinks with daily refill for all villa categories. The perfect haven to spend time with loved ones, Banyan Tree Phuket Resorts caters for romance, with its private pool villa, fragrant gardens and saltwater lagoons. ... more   less 
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Also Known As:
Banyan Tree Phuket Hotel Thalang
Banyan Tree Phuket Cherngtalay
Banyan Tree Phuket Thailand

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