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“Excellent experience”
Review of Banyan Tree Phuket

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Banyan Tree Phuket
Ranked #20 of 97 Hotels in Thalang District
Certificate of Excellence
Reviewed 15 May 2014

I stayed in a double pool villa and had an excellent 2 night stay. I could not fault this place, it was tranquil and beautiful and my villa was so large, I didn't where to put myself, it was like staying in a grand house! The grounds are so immaculate and the service was second to none! I would highly recommend The Banyan Tree to anyone who wants to feel special and relaxed!

  • Stayed: May 2014, travelled with friends
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1  Thank gaynor s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this reviewResponded 5 June 2014

Dear gaynor s,

Thank you very much for choosing to stay in DoublePool Villa by Banyan Tree Phuket. I certainly agree with you that these villas are indulgence and a lap of luxury. Our personalized Villa Hosts provide exemplary attention to detail. I hope you get to spend a few more days indulging in the Sanctuary for the Senses on your next holiday,

Kind regards,

Sriram Kailasam
General Manager

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596 - 602 of 1,717 reviews

Reviewed 12 May 2014

Loved the place, service impeccable; staff friendly, helpful. Loved the fact that bicycles were available but some improvement can be made on the bikes though.
We had a wonderful time and will go back.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with BanyanTree.com
Thank AnnJaen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this reviewResponded 5 June 2014

Dear AnnJaen,

Another lovely review from our bike-loving guests. We are absolutely delighted to hear that you loved Banyan Tree Phuket – the villa you stayed in, the world-class service you received from our friendly team and the bikes that gave you so much freedom to enjoy the resort vicinity. We have a full time bike mechanic and he has been made aware of the importance of maintaining the bikes.

Thank you once again for your candid and sincere feedback, we look forward to seeing you soon,

Cheers,

Sriram Kailasam
General Manager

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Reviewed 9 May 2014

Stayed three nights in the two bedroom pool villa with a toddler.The rooms have minimalist decor hence not too overwhelming and the pool was lovely. The staff is warm and everyone greets you all the time and hospitality is world class.The food was the best thai I have ever had and the kids menu is full of exciting kiddie delicacies.The only drawback would be the location and distance from patong.However I was looking for such quiet and serene surroundings and did not mind the distance. A free shuttle service takes you anywhere in laguna and we dined at other properties like Angsana.However if u like the patong nightlife then do not stay at the banyan tree.I was with family and hence loved the relaxing and calming atmosphere of banyan tree.

  • Stayed: May 2014
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1  Thank hanafisaima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this reviewResponded 5 June 2014

Dear hanafisaima,

Warm greetings from Banyan Tree Phuket. My team and I thank you for a brief but glowing review.

I suggest a longer stay next time to allow you enough time to explore the other attractions of downtown Phuket including the Sino-Portuguese architecture, quaint Cafés, art and curios shops area to counter the hustle and bustle of Patong! Most importantly you will find peace and tranquility at Banyan Tree Phuket. Hope you have received the fabulous offer for return guests!!

Warm regards,

Sriram Kailasam
General Manager

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Reviewed 7 May 2014

An absolute delight of a property if you are looking for a relaxed secluded time away with your family. The villas are just amazing - spacious, great pools, lovely lawn and sala. Food is excellent. The property is great for nice long walks and the lagoon, bridges and walkways are lovely. Lovely staff who are very helpful. Good for just a romantic getaway and for time with the family. The private beach is also really clean and linked well to the property. Have no complaints and would highly recommend a stay here.

Room Tip: We stayed in a pool villa and it was lovely.
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  • Stayed: May 2014, travelled with family
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Thank Amrita R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this reviewResponded 12 May 2014

Dear Amrita R;

For all of us, it’s been a delight to read your candid comments about your overall experience at Banyan Tree Phuket and recommending others to stay here!

We are glad that you loved your spacious Pool Villa and enjoyed the clean beaches. Having had a very dry season and a delayed monsoon season, the beaches continue to be in pristine conditions. It is great to read that you consider the food to be excellent, as our culinary team work to give great dining options whether it be breakfast buffet at Watercourt, lunch at Banyan Café or dinner at Saffron with its contemporary Thai cuisine. We are proud to to learn that the Banyan Tree hospitality played an important role to make of you stay that Awesome!

Amrita R; we sincerely hope to welcome you back, to Banyan Tree Phuket, the AWESOME Sanctuary for the Senses in Thailand.

With my best regards,

Sriram Kailasam
General Manager

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Reviewed 3 May 2014

This is our third visit as a family, having had a gap of around 3 or 4 years between each visit. We had been worried that it might have become too large or too tired, but we were delighted that there were no such issues. A fabulous place, we stayed at a deluxe double pool villa with our daughters aged 11 and 14. They adore the place, especially the freedom of the private pool. We can each take a dip whenever we fancied and there was enough space in the villa for us each to chill in our own corner. The widespread use of bikes around the resort went down well with the whole family. Fun and practical. Food and service was excellent as always. This is probably not your uber cool resort but it is still a beautiful, tranquil, fabulous place which we think is very good value for money.

  • Stayed: April 2014, travelled with family
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1  Thank SJW1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this reviewResponded 12 May 2014

Dear SJW1997,

Thank you very much for choosing DoublePool Villas by Banyan Tree and sharing with us your really great feedback about your third family stay. Thank you for highlighting that you found your Deluxe Double Pool Villa up to your and your family’s high expectations and very good value for money. Also glad that all of you the well designed wide spaces and facilities. I agree that one of the best ways to get around the resort at your own convenience, apart from the buggy service, is the use of bicycles.

Dear SJW1997, thank you for the great review and we are looking forward to welcoming you back once more to enjoy more Banyan Tree moments at your “Sanctuary for the Senses”.

Best regards,

Sriram Kailasam
General Manager

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Reviewed 1 May 2014

Hotel needs some renovation.
Pool surrounding is very rough and kids ended up with lots of cuts and bruises.
Mosquito land. We tried all possible ways but nothing helped.
Location is ok but far from the city.


  • Stayed: April 2014, travelled with family
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Review collected in partnership with BanyanTree.com
4  Thank MO091970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this reviewResponded 12 May 2014

Dear MO091970,

Thank you very much indeed for sharing your experience with us. I am sorry to hear that we could not give you a better stay but, your feedback has been taking note of. We spend a lot of time and resources to maintain our resort in top condition. Our diligent annual Villa maintenance program is the key to keeping these individual homes in best condition.

We are in the process of fixing the sandwash area and smoothing the edges. I am so sorry to hear about what happened to your children. I sincerely hope they are doing well.
In terms of mosquito eradication, being in the tropics, we take several preventive measures to reduce them, These include cold fogging, the use of plugged in electrical repellants in villa, Eucalyptus oil creams etc. Apart from this, our housekeeping ensures that they keep doors and windows closed during cleaning and turndowns.

We are only about 25 minutes by local taxi from Phuket town or about 40 minutes from Patong. We also have a shuttle van in the morning and afternoon for our guests to visit these locations. I do hope you were aware of this facility.

Best wishes,
Sriram Kailasam
General Manager

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Reviewed 30 April 2014

Our second trip to the Banyan Tree in Phuket did not disappoint. The staff are friendly and wonderful at all times. The setting is brilliant and the facilities are fabulous. We hear it is about to get a revamp so will be even better then. I would highly recommend the 2 bedroom pool villas. Perfect for us! We love the buggies that are there at your service 24 hours. It was also fun riding our bikes around the stunning frangapani lined laneways! Love it!

Room Tip: The most amazing big king bedroom and bed! Dining can be costly within so also venture to the beach...
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  • Stayed: April 2014, travelled with family
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Review collected in partnership with BanyanTree.com
Thank EmilyAnn71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this reviewResponded 11 May 2014

Dear EmilyAnn71,

We love to hear what we still made an impression on our returning guests. We are very fortunate indeed to have several regular patrons!

As we enter into the 20th year of this special hotel’s existence, we are taking several initiatives to showcase our brand and this special resort. We are grateful for your feedback.

In fact, we can’t wait for your return in September.

See you then,
Sriram Kailasam
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Banyan Tree Phuket

Address: 33, 33/27 Moo 4, Srisoonthorn Road | Amphur Talang, Phuket 83110, Thailand
Region: Thailand > Phuket > Thalang District
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Business Hotel in Thalang District
#9 Family Hotel in Thalang District
#10 Romantic Hotel in Thalang District
#11 Top resorts Hotel in Thalang District
#16 On the Beach Hotel in Thalang District
#17 Spa Hotel in Thalang District
#19 Luxury Hotel in Thalang District
Price Range: £263 - £1,307 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Phuket 5*
Number of rooms: 173
Official Description (provided by the hotel):
Banyan Tree Phuket, Banyan Tree Spa Sanctuary and DoublePool Villas by Banyan Tree each deliver a unique experience in a tranquil setting. Located at Bang Tao Bay on the northwest coast of Phuket Island in Thailand, a 20-minute drive from Phuket International Airport. Banyan Tree Phuket Resorts is part of Laguna Phuket, Asia's first integrated resort, and is also the first Banyan Tree resort to be conceptualised and built, setting the benchmark for future properties. This flagship resort offers 173 luxuriously appointed villas surrounded by lush tropical gardens and Asian watercourts. All villas feature a king-sized bed, bathtub and private pool in a landscaped garden. Complimentary minibar except alcoholic drinks with daily refill for all villa categories. The perfect haven to spend time with loved ones, Banyan Tree Phuket Resorts caters for romance, with its private pool villa, fragrant gardens and saltwater lagoons. ... more   less 
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Also Known As:
Banyan Tree Phuket Hotel Thalang
Banyan Tree Phuket Cherngtalay
Banyan Tree Phuket Thailand

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