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“Perfect stay with my wife!”
Review of Banyan Tree Phuket

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Banyan Tree Phuket
Ranked #20 of 97 Hotels in Thalang District
Certificate of Excellence
Reviewed 3 August 2014

We was in the Banyan Tree Phuket end of July just for 5 days, just to have a short break. We booked a Sanctaury Villa with private swimming pool - it was amazing!
Bed - perfect!
Pool - perfect!
Jacuzzy - perfect!
Most of the time we ordered in-room dining, everything was very good and fresh, even when we ordered out of the menue, everything was possible. The value for the price was really good.
The staff was very friendly and nothing was too much for all of them, we will come back soon!!
Also the Spa was a great experience. We had a couple treatment and it was amazing!
Thanks to the Banyan Tree!

Room Tip: The privacy at Sanctaury Villa 817 is perfect
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this reviewResponded 11 August 2014

Dear Thomas K,

Thank you for sharing such a first class review to our fellow TripAdvisor community on your couple holidays last month, we are delighted that you had that perfect holidays at Banyan Tree Phuket.
The spacious area of our Two Bedroom Pool Villa, your private pool and enjoying most meals through our in-villa services all within the privacy of the villa, created that perfect and quality time. Our culinary team ensures that our guest needs are met even if this means going the extra mile to prepare menu that was out of the standard menu and we are glad that you were able to witness such.

It is very pleasing to also know that our staff have been complimented for being able to add special memories to your holidays and that you actually pointed out that you are already planning to be back due to the overall quality of the team. I believe that we do have the finest service-minded team in the industry.

I am glad that you managed to experience treatment at our award-winning Banyan Tree Spa and hope that you will be able to experience more treatment next time, or better yet experience them in the privacy of your own villa without leaving the villa altogether. This would be perfect in our couple’s resort only at Banyan Tree Spa Sanctuary for another round of ‘Perfect stay with my wife”. Do check out our website or email us your next travel plan to Phuket soon.

Thomas K, thank you again for giving Banyan Tree Phuket a world class review and we hope to see you soon, perhaps this next few months to be part of our 20th Anniversary celebrations.

Best regards,
Sriram Kailasam
General Manager

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568 - 574 of 1,738 reviews

Reviewed 1 August 2014

We have returned to the Banyan Tree for 5 visits in the past 7 years. Our first impressions were so good, and they have continued to surpass expectations each time. Go with humility, go with open minds and appetites, and let the BT staff do their best.

Room Tip: We prefer the villas nearer the beach than the golf course. Each will have their own preference but...
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  • Stayed: April 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Sean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this reviewResponded 3 August 2014

Dear Sean H;

I trust you have had a smooth and uneventful journey back home.

First of all, we would like to thank your kind preference in staying with us 5 times in the past 7 years. It means that we are creating exceptional experiences, achieving and even surpassing our goals each time you visit to us. All this is because the high level of dedication, commitment and the uniqueness of the well-known Thai hospitality of the Banyan Tree Phuket family.

You chose one of the most popular locations where some of our Pool Villas are, near the beach access, to enjoy the wonderful surroundings, activities and amenities that make the perfect destination for couples and special celebrations. Honeymooners will take great advantage of this Room tip.

Sean H, thank you for having taken your valuable time in sharing your impressions with all TripAdvisor readers. I do wish to have the opportunity to welcome you once more in a near future to make of your next special occasion an unforgettable one again!

Warm regards,

Sriram Kailasam
General Manager

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Reviewed 31 July 2014 via mobile

Banyan Tree Resort was Perfect, Loved the Spa Villa that we had with a private swimming pool, excellent staff, the room rates are bit high but really the villa's really deserve that amount would really recommend this resort! 'discovery'!!!

Stayed: July 2014
2  Thank JayAlmannai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this reviewResponded 3 August 2014

Dear JayAlmannai,

We are really happy to read that you have had an Amazing and Perfect stay at Banyan Tree Phuket, and that found good value for the amount you have paid. We are delighted to learn that you enjoyed the privacy of your own swimming pool, and please rest assured that your comment about our excellent staff has been shared with all of them. Great that we were able to contribute to a such amazing experience.

JayAlmannai, thank very much for your review here in TripAdvisor. We do look forward to welcoming you back home very soon and thank you for the high recommendations and please, keep in mind to check our website where you will always find attractive offers throughout the year.

With my best regards,

Sriram Kailasam
General Manager

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Reviewed 28 July 2014

Our stay at the Banyan Tree from July 16-23 was eventful to say the least. On the first day while participating in the Kayak Adventure Tour, I had an accident when the kayak overturned and my leg and foot were badly cut on an under water tree stump. I stress, this accident was totally my fault and had nothing to do with negligence of the guide or any other staff. The guide, Dom, was extremely efficient to get me out of the water and apply initial first aid to my wounds, and call for help from the hotel. On getting back to the hotel the staff provided very caring treatment, cleaning the wound etc. and advised me to call whenever I needed further cleaning and bandaging on a daily basis. I took advantage of this later that first day to call for assistance as the wound was weeping and the gentleman who came to administer first aid became my constant "go to" man for the next seven days. His name was Wallop, and I cannot speak highly enough of his attention to me and his level of professionalism in ensuring that the wound was kept clean and had the greatest chance of healing quickly. One week on and it is almost healed thanks to his work.

The entire facility was first class and when we arrived we were informed that due to ongoing renovations, certain facilities were not available but as compensation we were given F&B discounts to avail ourselves of, and these were more than fair compensation. Additionally we were upgraded to a villa with private pool, which my wife thoroughly enjoyed, and it set the tone for a wonderful holiday at Banyan Tree.

Other reviews have been critical of the resort being "old" and yes, it is 20 years old BUT in no way is it decaying and if anything, it has matured well like a good bottle of wine, and the entire resort has a feeling of comfort about it.

I could keep writing of highlights but without a doubt the number one criteria for this facility is the quality of staff, possibly the best I have encountered in 25 years of international travel all over the world. Highly, highly recommended.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Gcrgolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this reviewResponded 11 August 2014

Dear Gcrgolf;

First of all, we all hope that now you are fully recovered from the incident you had at the beginning of your holidays and thank you for your related compliments towards the efficiency of the staff who took care of you during and after the event, particularly Khun Wallop who is delighted to know that his daily interactions and first aid cares worked perfectly so you were able to fully enjoy the rest of your holidays. Our staff is the foundation of the Banyan Tree Phuket and they take great pride in providing memorable services and amenities that delight our guests at every level, including those special circumstances when specific and special training sessions allow them to go the extra mile to ensure our guests are safe and well taken care.

We are delighted that you found the hotel facilities to be in a “really good shape and comfortable” after 20 years of successful operation and it is gratifying that the great majority of our clients constantly share the same impression. Rest assured that our continuing maintenance programs merged with the outmost staff dedication, will continue taking place in order to maintain this beautiful property in such state.

Gcrgolf, on behalf of the entire Banyan Tree Phuket family, I would like to sincerely thank you for sharing your experience with the TripAdvisor community, for your high recommendations and for rating us as possibly the best staff you have encountered in 25 years of international travel all over the world. That is one of the highest honors any organization could receive.

Sincerely,

Sriram Kailasam
General Manager

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Reviewed 26 July 2014

A wonderful trip in phuket banyan tree. Let me kown the best service is do the things the guest won't excetped.

Nice service,nice view,nice beach,nice villa ,everything is nice,except the aircondition is out of work for 3 times,but it nerver mind.

Wish the next time in Banyan tree.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com
1  Thank ZhangXF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this reviewResponded 3 August 2014

Dear ZhangXF,

Thank you very much for your time in contributing to an exceptional review to be shared with our prospective travelers. I guess we can name this review “The Multiple Nice Trip” as I am recognizing a repetitive nice service, nice view, nice beach and nice villa.

Apart from a positive note, I do apologize for the air-conditioning not being properly functional during your stay. You can rest assured that our Chief Engineer and team have been made aware of this. It is simply because the team is strongly committed to surpassing beyond the expectations of valued guest like you. We strive harder each and every day in surprising guests with what we do best.

Last but not least, we wish you and your family all the best and hope to see you again in the near future. All the best!

Kind regards,
Sriram Kailasam
General Manager

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Reviewed 26 July 2014

Second stay at the Ban Yan Tree just as good. Now you even get a free bike to get round the resort, which is made up of 5 hotels !

Brilliant time pool very relaxing and short bike ride to the beech.

Would highly recomend for a chill out holiday with great smiles everyday from all the staff.

Stayed 13 nights could of been more if only!!

Room Tip: Some great food on the Beech Front
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  • Stayed: September 2013, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this reviewResponded 3 August 2014

Dear Chris H,

Sunny greetings from Banyan Tree Phuket. Khun Chris, my team and I are highly appreciative of your feedback although it has been almost a year ago when you stayed with us. It seems to me that all those good memories your 13 nights stay are still vivid in your mind. Once again, I would like to thank you very much for recommending us to other travelers.

We would like to have you back to celebrate Banyan Tree’s 20th anniversary in late September, perhaps it is time for you to re-visit the good old past! Please check out special offers on our Website. Until then, please take care.

Best regards,
Sriram Kailasam
General Manager

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Reviewed 25 July 2014

Great place, great people, wonderful service and the best SPA experience. The best breakfast spread with an unbelievable choice from locals fruits to the best Thai deserts. Both Restaurants are the best in town.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com
1  Thank Jey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sriram K, General Manager at Banyan Tree Phuket, responded to this reviewResponded 7 August 2014

Dear Jey R,

Thank you very much for an impressive 5-star review. We are pleased to hear that your stay was perfected in all aspects. Thanks in large part to our associates’ collaborative efforts in ensuring each and every day guests are staying with us will not only pass by but they leave Banyan Tree Phuket with the longing impression wishing to be back as soon as they start planning the next holiday!

The buffet breakfast is actually a great start into the day. I hope you have sampled as many local fruits and desserts as they are made available to you. Your feedback has been passed onto our F&B team whose innovative creation has surpassed beyond your expectations.

Dear Jey R, when can we expect to surprise you with more of Banyan Tree specialties? Please do not hesitate to let us know.

Best regards,
Sriram Kailasam
General Manager

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Additional Information about Banyan Tree Phuket

Address: 33, 33/27 Moo 4, Srisoonthorn Road | Amphur Talang, Phuket 83110, Thailand
Region: Thailand > Phuket > Thalang District
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Business Hotel in Thalang District
#9 Family Hotel in Thalang District
#10 Romantic Hotel in Thalang District
#11 Top resorts Hotel in Thalang District
#16 On the Beach Hotel in Thalang District
#17 Spa Hotel in Thalang District
#19 Luxury Hotel in Thalang District
Price Range: £255 - £1,265 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Phuket 5*
Number of rooms: 173
Official Description (provided by the hotel):
Banyan Tree Phuket, Banyan Tree Spa Sanctuary and DoublePool Villas by Banyan Tree each deliver a unique experience in a tranquil setting. Located at Bang Tao Bay on the northwest coast of Phuket Island in Thailand, a 20-minute drive from Phuket International Airport. Banyan Tree Phuket Resorts is part of Laguna Phuket, Asia's first integrated resort, and is also the first Banyan Tree resort to be conceptualised and built, setting the benchmark for future properties. This flagship resort offers 173 luxuriously appointed villas surrounded by lush tropical gardens and Asian watercourts. All villas feature a king-sized bed, bathtub and private pool in a landscaped garden. Complimentary minibar except alcoholic drinks with daily refill for all villa categories. The perfect haven to spend time with loved ones, Banyan Tree Phuket Resorts caters for romance, with its private pool villa, fragrant gardens and saltwater lagoons. ... more   less 
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Also Known As:
Banyan Tree Phuket Hotel Thalang
Banyan Tree Phuket Cherngtalay
Banyan Tree Phuket Thailand

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