At the level Trisara is pitching itself, unfortunately for the experienced luxury traveller what is good is merely the norm and what is poor is noticed. Saying that a review of just negatives would be unfair.
Lovely modern villas each with their own swimming pools, truly amongst the best.
Very friendly and enthusiastic staff by and large, typical of the lovely thai people a lady called honey always had a big welcoming smile
Good basic food. The pizzas, burgers and breakfasts worthy of special note
The main uncontrollable that detracts from the resort is the fact that the beach is unswimmable. I have heard a jetty is erected in the high season this was not the case with our stay in May but more than that I would prefer on a beach holiday to access the sea directly from the sand.
The gym is poorly equipped for anything bar cardiovascular activities.
Communication with the staff is difficult in all apart from basic requirements. Examples we gave up booking activities. The spa bathed me in tiger balm ( deep heat ) specifically after I requested not to. Variations to food and special requests not really understood.
We stayed almost a week and had our mug shots taken early on so we were told to be recognised. In some resorts at this price point the staff remember your name or room number here only one or two do.
The more formal food was only just edible. The seafood restaurant served two dry portions of fish one stuffed with a whole bulb of garlic, one with a tomato based sauce that was little better than tomato ketchup. The second night we had a steak which was cooked and prepared reasonably but was just poor quality.
The next three nights we ate at outside restaurants. This brings me to last main failing the management. Personally if guests were continually dining out at my resort I would contact the guest and ask if there anything we can do to retain the custom etc etc. nothing !!. We were welcomed when we arrived by Mr Melon a charming man but he disappeared for the rest our stay. The local staff lacked the English to complain to I did at one point say it was average when asked how things were and we got the same thank you and bow as when we said things were sunny. I am aware of thai custom of avoiding embarrassment and confrontation so I blame the management for a lack of training and support. A trainee by the name of Arthur was the only staff member who engaged us in conversation and understood the nuances of anything irregular thank you Arthur
All the positive reviews on this website beg the question why is mine so at odds perhaps it's just me or the season or bad luck. I would hazard a guess that an experienced luxury traveller expects and notices more. Honey mooners will be blown away with the location, villas and friendly staff unfortunately I wasn't.
I have no doubt the management will have an articulate answer.?
However whats required is their action not excuses, with the right changes this could perhaps be a rival for the amanpuri the rooms are better nothing else even gets close and the price reductions are perhaps an admission of this fact.
- Official Description (provided by the hotel):
- South East Asia's most intimate and exclusive resort & spa. A sanctuary of privacy, space and simple good taste with supreme service. ... more less
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- Also Known As:
- Trisara Phuket Hotel Thalang
- Trisara Hotel Nai Thon
- Trisara Nai Thon
- Trisara Phuket Thailand