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“Only just got out of Trisara Mode..”
Review of Trisara Phuket

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Trisara Phuket
Ranked #2 of 95 Hotels in Thalang District
Certificate of Excellence
London
Level 4 Contributor
42 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
“Only just got out of Trisara Mode..”
Reviewed 27 December 2006

We stayed at Trisara towards the end of November, only just got around to writing this review. Very similar opinions to earlier reviewers but heres our experience anyway. Photos to follow..

We did a lot of research before picking Trisara. It was our first top end spa/resort beach holiday and we wanted peace, privacy, space and our own infinity pool. Trisara seemed to match all our requirements. We booked directly, opting for the online package that included transfers, breakfast and a couple of Spa treatments. I corresponded entirely by email and was in frequent contact with the management as we wanted to organise a simple wedding blessing on the beach. Top marks for their efficiency and attention to detail, I was impressed by their quick and thorough responses to my queries and not to mention their patience as we changed our minds a few times!

We were greeted by hotel staff as soon as we stepped out of Arrivals and popped into a Volvo 4X4 for the transfer over to Trisara. The welcome at the reception was warm and friendly with the manager Mr Lark being present to welcome us. We were to experience this relaxed, friendly but attentive atmosphere throughout our stay at Trisara. Check in was in villa and we were given a quick guided tour, the whole process was so effortless and enjoyable. It didn’t take me long to get in to “Trisara Mode” as we coined it; sunglasses on, a quick dip in the pool and I was completely chilled!

We booked a Ocean View Villa and it actually looked better in real life than the photos on the website. Everything was provided right down to flip flops (which we forgot to pack). The villa was spacious, bright, clean and stylish, I think they got the Modern/Thai mix just right. The furniture and room were in still in good condition. We especially liked the outside shower and the big infinity pool. The complementary ipod, Bose sound system and the DVDs from the library just added that something extra and I made full use it. My wife, who usually doesn’t sleep well when travelling, loved the very comfy bed and slept like a baby every night.

Food was good. Big breakfast selection, sometimes we had the outside dining area all to ourselves and felt very indulgent with all the attentive service. The Western menu was ok, but we preferred the Thai menu for dinner. The sticky rice mango pudding was pretty damn tasty! On the night of our Buddhist blessing we opted for a in villa BBQ, it was a clear starry night and was a lovely way to spend a romantic evening for two. We did not have any problems with noise and the resort just has that air of privacy and coziness that we were looking for and as the villa is in the midst of the surrounding forest, you could hear the wildlife all around - so expect croaking frogs, crickets and the “woo woo” bird.

The spa service was excellent and we both enjoyed the massages and treatments. It wasn't cheap but reasonable by UK prices. There were also plenty of day trip options such as guided car tours and boat trips to other islands and Krabi, pricey but we now regret not going on the boat trips.

Its hard to find any fault with Trisara to be honest as the standard were so high. They only negative (if you can even say that) is that you can’t swim in the sea immediately by the beach as its rocky but instead have to use the jetty and go a bit further out. Also on the last couple of nights my wife was attacked by mozzies in the restaurant and reacted badly to the bites, perhaps they could do a bit more in the way of prevention and get rid of any stagnant water and use mosquito repellent in the restaurant areas. They do provide citronella spray so my tip is to spray yourself all the time because the one time we didn’t the mozzies were there waiting!

Anyway, we had lots of fun at Trisara and can't wait to go back into Trisara Mode.

  • Liked — The room, the service the spa
  • Disliked — Mosquitoes!
  • Tips/Secrets — Do the boat trips, spray lots of citronella to prevent bites.
  • Stayed November 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank Dezzydez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Mexico
Level 5 Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 17 December 2006

Great hotel, flat screen tv's, private pool in the room. I have stayed at the Amanpuri and the Trisara is better and cheaper!

  • Liked — the rooms
  • Disliked — the restaurant
  • Tips/Secrets — check for any special promotions
  • Stayed April 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank lmchpt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 18 September 2006

Husband and I spent 10 nights in Phuket for our honeymoon in July, of which 6 nights were spent in Trisara. We were looking forward to our stay there, and at the same time slightly worried due to the bad reviews posted here; but were not disappointed.

First impressions are wonderful, the drive into the resort in particular was spectacular. Management introduced themselves when we arrived, and we were given a short tour and a welcome drink, followed by an in-villa check in. We had booked the Ocean View Pool Villa but were upgraded to the Ocean Front Pool Villa for the entire duration of the stay which was wonderful.

The villa is stunning and luxuriously appointed, details of which had been described by a few previous posts so I shan’t reiterate the same. I must however add that the villa looks exactly the way the villas are pictured on their website (for our villa at least). I’m always skeptical of how wonderful resorts are pictured on their websites but there is no false advertising here.

Our view of the ocean is framed by nothing else but lush surrounding greenery, the villa is absolutely private – our own little paradise – which was what we wanted on our honeymoon. The resort is also nestled on its own private beach which we are fond of as we dislike being pestered by strangers peddling their wares.

Other rants and raves:
There is a lot of attention to detail in the villa and common areas which we like. Service in general, is superb – efficient, attentive but not intrusive.

Our air-conditioning unit malfunctioned late one night and wafted a very disconcerting and nauseating burnt electrical smoky smell into our bedroom. This happened around midnight and staff came immediately onsite to fix the problem. It took a while before everything was back to normal again and the next day we received a bottle of wine and a letter of apology, which was a lovely gesture.

Their signature Trisara Senses massage, performed by two therapists, is a must try.

Breakfast - Our package included daily breakfast but we were however surprised to find that breakfast is charged at the full room service listed prices should we decide to take it in the room instead of the restaurant. Having said that, breakfast in the restaurant is served fresh from the kitchen (not buffet style) which is great and both Thai and Western selections are available.

Lunch/Dinner – Again a selection of both Thai and Western are available in the restaurant. Thai food in general is rather spicy, and we liked the fact that the hotel has kept that level of spiciness and authenticity instead of serving milder Thai which is suited to the western palette.

The room service menu is extensive and similar to the food served in the restaurant. Room service prices however, average 20% more than what is charged at the restaurant (for the same dish). We thought this is a little excessive given that (a) charges are subject to a further 18.7% tax (b) the food is essentially the same and (c) the hotel is situated in a secluded area and there aren’t a whole lot of dining options nearby.

Wines are expensive but no more than what you would expect at a five-star hotel.

There is not a whole lot to do here except to relax, switch off and rejuvenate which was exactly what we wanted and what we did here. If you are looking for the Patong-style nightlife and entertainment, you would not find it here.

For a private resort getaway, Trisara has thought of everything. We look forward to our return on our anniversary.

  • Stayed August 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
8 Thank jvangend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 July 2006

this is a perfect destination for romance and privacy: spectacular private infinity pool, spacious and cosy villa, outdoor shower, excellent spa...

however food was mediocre & gym tiny. although it's close to the airport, it's far from everything else.

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Artiquette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Creswell, Oregon
Level 4 Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed 20 May 2006

We are actually staying at Trisara now as we write this review. We will provide a more detailed review on our return, but I wanted to provide an interim report on the resort. First, the construction of the hotel (spa, villas, etc.) seems to be complete. There was a bit of work being done on the road leading to the hotel, but we've noticed no construction on the grounds and the only sounds from our villa are those of the cicadas and the ocean.

Second, I have to say that we have stayed at numerous Four Seasons and Aman resorts, including recent stays at Amankila, Four Seasons Bangkok, Four Seasons Chiang Mai, Four Seasons Bali at Sayan (Ubud), Four Seasons Jimbaran Bay, etc. The rooms here blow them all away. We are staying at an oceanview pool villa, and it is so spacious and so private that it feels as though we have rented a private house overlooking the ocean. The views are fabulous, with nothing obstructing them. The beach is sandy and private. The room has a gorgeous open feeling with lots of sun and floor to ceiling windows and French doors. The marble bath with built in sofa is equally stunning with an enormous tub and windows overlooking a private garden backdrop, outdoor shower, indoor shower, the works. The architecture is extremely tasteful - a beautiful blend of modern, clean lines (lots of light, nice use of geometric patterns, nice blend of warm colors and cool accents), yet at the same time, it blends in with the surrounding area (Thai style roof, teak wood furniture and accents, "Balinese" style interior with lots of use of dark woods contrasting with light marble and white walls, sliding panels).

There are wonderful touches to the room. Little statutes and pieces of art. Beautiful silk curtains and built in window seats and couches, lovely accent pillows, and fresh flowers in marble vases and throughout the entire bedroom and bathroom (a really nice touch that none of the above hotels customarily do). There are outlets conveniently built into hidden panels in the woodwork in the study area and the bathroom. There is a large plasma TV cleverly hidden behind a sliding panel. It is all very thoughtfully conceived and beautifully executed - the workmanship for those who love nice building is evident.

The outdoor part of the villa is completely private with its own little gated entrance and walkway and a large teak deck with table and chairs for dining and four large teak chaises with ample padding for sunbathing. The plunge pool is more than any plunge pool I've had at rooms in the past - it is a small sized pool with infinity edge overlooking the ocean, yet surrounded by enough vegetation that no one can see us (and vice versa).

We have not yet tried the spa, but the food here is outstanding, both Thai and Western style. I am a vegetarian, and they have lots of choices here, all of which have been excellent (fresh made black pepper fettucine with roasted tomato sauce, pumpkin, ricotta and sage salad over butter lettuces, etc.). My husband has been equally impressed with the meat dishes (tuna carpaccio with fruit salad and wasabi sorbet, fresh crab and avocado sandwich, etc.).

The service is impeccable and equal to the Aman resorts I have visited. When we arrived, we were immediately given welcome drinks, welcome flowers and a quick tour before being escorted to our room. The manager and his assistant manager made a point of introducing themselves and giving us their card if we needed anything - which has happened at any of the FS resorts on this trip. We were upgraded to what must be one of the nicest villas on the property. There have been lots of other little touches. There are no bills given to you after eating or drinking, which I think is much nicer than the hotels that make you constantly sign. Laptops and mini iPods are provided to guests, and wireless internet is complimentary (which should be the case at these high end resorts but wasn't at any of the others in Thailand that we visited). Each towel is provided to you folded with a fresh orchid laid on top of it. Fresh tuberose is placed in the rooms for the wonderful fragrance. Every toiletry you could imagine is provided. Even the water used in the bathroom goes through a double filtration process (although you are still given lots of bottled water for drinking), but it's nice to know. Instead of a do not disturb sign, there is a little statute that one places at the front of your villa walkway which is the "angel of privacy" sign to the staff. Everyone has been extremely accommodating and quick to help us with anything we've requested.

The outdoor and common areas are also stunning. There are a ton of water features that are just spectacular with stacked stone waterfalls and lotus ponds throughout the property. There are charming little stone walkways and pathways leading from the villas to the restaurant, and one can eat anywhere on the property. There are large sofas and sofa beds on the beach and at the pool areas. The library is well stocked for a hotel of this size, and even the common bathrooms have stalls and a spaciousness that quite exceeds that in even a typical 5 star resort. There is also a lightness and openness that is soothing and makes one completely content to never leave the resort. I've seen resorts that I thought were beautiful, but lacked this quality - either they were too dark, too enclosed, or looked a bit on the older side. This resort has none of that.

In short, I would say that whatever complains other reviewers may have had in the past, this resort has definitely resolved them. It has the most stunning rooms we have ever seen, and we have visited an untold number of 5 star hotels and resorts, including Aman, Chateau & Relais, Four Seasons, Ritz, etc. on six continents. The only things I could think of to improve were: (1) expanding the number of items at the gift shop to include more local items, housewares and items with an expanded price range (instead of just the very high end antiques and jewelry) - Rayavadee's gift shop has a very nice blend; and (2) providing copies of the restaurant menus automatically in the room binders. Both of those are very minor, however, and do not interfere with one's visit at all (and for # 2, fixed with a quick phone call).

Seeing the sunset from your pool villa is indescribable. For those of you looking for a beach vacation, this is a truly luxurious, magnificent resort. My only regret is that we can't stay longer. Anthony Lark, thank you for a magnificently run and managed resort!

  • Stayed May 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
30 Thank jjonak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 18 April 2006

First impressions of Trisara was fantastic. From then on in it all went downhill. We should have stayed for 10 days and ended up going home after 5 days. The food was dreadful and very very expensive, the staff didn't have a clue and the management just was not interested. We booked a table in the restaurant on 3 separate occasions and on all 3 occasions we did not get the table that we had booked, when we complained to the management they were completely uninterested.
We have stayed at some of the most luxurious hotels in the world too name but a few were Sandy Lane Barbados, Reethi Rah Maldives, Oriental Bangkok, and to go too this resort to say the least was very very disappointing!!! It's such a shame as it has all the right ingedients to be such a fantastic resort.

  • Stayed February 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
28 Thank Betty-Anne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 21 March 2006

My husband and I were at the Trisara during the peak New Years week, Jan 2006.

The hotel is beautiful, with lovely rooms, public areas and a beach which has been much improved with the presence of a jetty.

While Trisara is a lovely place and comparable in elegance and ambience to many of the other 5 star resorts on Phuket, it is seemingly searching for an identity in other ways.

The food and drinks definitely need to increase their price/value relationship. Cost is too high for just ok quality and presentation. In a country where food is not expensive, it is not appropriate to see such high prices for such average offers. Too, as Trisara is not close to town, the transport cost (and time) will prohibit multiple journeys to other restaurants.

The needs of family and couples also needs to be worked out. Trisara is a very "adult" resort. However, the week we were there, many children were present. The pool area is too small (and dangerous) for multiple small, running, screaming kids. These same children continued to run and scream at dinner time. My guess is that there is not enough space or activities for them to be entertained, and it was clear that the parents did not want to be bothered. While the Trisara is not responsible for laissez-faire parenting, Trisara needs to preserve the ambience for all guests, not just for the under 10's.

Lastly, the New Years dinner. Grossly overpriced, clearly challenging for a struggling serving team and dull: No music, no entertainment (unless you count the game of tag played by the aforementioned children). If you are at the Trisara, you clearly do not mind paying 5 star prices, but the management needs to navigate the space between luxury pricing and rip off.

  • Stayed January 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Trisara Phuket

Property: Trisara Phuket
Address: 60/1 Moo 6, Srisoonthorn Road, Cherngtalay, Phuket 83110, Thailand
Phone Number:
Region: Thailand > Phuket > Thalang District
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Thalang District
#1 Top resorts Hotel in Thalang District
#1 Romantic Hotel in Thalang District
#1 Spa Hotel in Thalang District
#2 Luxury Hotel in Thalang District
#9 Business Hotel in Thalang District
#22 Family Hotel in Thalang District
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Trisara Phuket 5*
Number of rooms: 39
Official Description (provided by the hotel):
South East Asia's most intimate and exclusive resort & spa. A sanctuary of privacy, space and simple good taste with supreme service. ... more   less 
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Also Known As:
Trisara Phuket Hotel Thalang
Trisara Hotel Nai Thon
Trisara Nai Thon
Trisara Phuket Thailand

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