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“The breakfast buffet is poor”

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Supalai Resort & Spa Phuket
Ranked #77 of 97 Hotels in Thalang District
Reviewed 25 February 2012

The breakfast buffet that come with the package is poor besides the staffs are not friendly. Is a bit run down and old the hotel plus is located remotely. It doesn't have any 7-11 store around and transportation to town only available at exactly 1 pm and we need go back to hotel exactly 5 pm ! If we need transport we need to pay at least 800 - 1000 Bath to get to town ....

  • Stayed: February 2012, travelled with friends
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2  Thank HongCheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supalai, General Manager at Supalai Resort & Spa Phuket, responded to this reviewResponded 8 November 2016

Thank you very much for choosing our resort for your holidays, and let us know on your comments and give us a chance to improve our better services.

Sincerely Yours,

Chokdee, C.
Supalai Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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37 - 43 of 117 reviews

Reviewed 25 February 2012

We had a group of 7 ppl travelling. 3 couples and one mummy. We booked through air-asia and was cheated by its beautiful and nice pictures.
First before I arrived, I wrote to their Reservation for enquiries on our pick-up and needed a connecting/adjoining room with 2 of my couple friends. Waited for weeks and no reply until I was fed-up and call for PHUKET local tour and they provide even better respond and services. The tour ppl pick us up.
We did not had adjoining /connecting room. One of my couple friend even had a room far away from us.
Arriving at the airport, the 2 receptionist did not even greet us. They even had sour face which I could not accept such a bad service in hospitality industry. They never explain what benefit we had like breakfast, local calls and doesn't even tell us our room number. As I was from the hospitality industry and also a front desk manager before, I know what and how a service orientated staff it is. TRUST me. The staff there are not efficient and not even fluent in their English language.
Secondly the short hair front desk lady did not even wear a nametag. Her service is extremely poor and rude. No greeting, no smiling face, no hospitality attitude.
Third we are shock to see such simple room design and doesn't have the resort feelings of it. The bathroom is good. I was cheated and thought we had a private pool of our own but where I see there arent't and those private pool are not in use anymore with dirts and etc.
Another surprise was the breakfast. First ever I had such bad and lousy breakfast. With ants on the cup and bread. The fried mee sux, the egg are cold and seems left over. They should have made it hot not put it on the tray for hours. I guess no one touch the egg. Sausage and ham are boiled and not fried or watever. Those are cheap sausage and hams which I dun even feel like eating it.
Thirdly adding extra bed at Baht 1500.00 for a night is too high with such lousy breakfast.
Thirdly service was bad. We ask is there any free shuttler to town or patong and only 1 schedule is available at 1pm (Thai time). Huh......such service? Moreover the area is secluded from town or patong. We have to travel almost 1 hour to town/patong/pier daily.
To those who wanted to hang out at Patong beach, dun even think of staying at SUPALAI.
OVERALL, the resort is old and run down........

Room Tip: Dun booked Supalai if u like to hang out at Patong Beach more often.
See more room tips
  • Stayed: February 2012, travelled with friends
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3  Thank BeckyH0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supalai, General Manager at Supalai Resort & Spa Phuket, responded to this reviewResponded 8 November 2016

Thank you very much for choosing our resort for your holidays, and let us know on your comments and give us a chance to improve our better services.

Sincerely Yours,

Chokdee, C.
Supalai Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2012

Dont be fooled by these nice pictures, At first it seemed like a really nice place to enjoy the vacation but after you look a little closer you could see that the place is slowly falling apart.
I choosed Supalai because i wanted to relax (Spa, Massage etc).
But the place was more like Ibiza,

It was a group of russian´s who was pissdrunk everyday from 11 in the morning to 4-5 O´clock in the morning with no respect at all for the other guests,
They yelled and were screaming at the poolarea and played music and were singing hellaloud without nobody from the staff saying issh! (Bribed?)
I called and complained since it was in the middle of the night and the girl in the reception told me she would fix it right away, Nothing happened!!
The thing is that the security guy was approximatly 13 years old, What can he do!?!
When i left Supalai in a taxi after 3 days i got confirmed (Driver worked at the hotel) that on just one of these night´s there was 3 families that demanded a new hotel-stay somewhere else since they wasnt to happy neither.
And ohh yea... The food wasnt so good..

  • Stayed: January 2012, travelled with family
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2  Thank JoxS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supalai, General Manager at Supalai Resort & Spa Phuket, responded to this reviewResponded 8 November 2016

Thank you very much for choosing our resort for your holidays, and let us know on your comments and give us a chance to improve our better services.

Sincerely Yours,

Chokdee, C.
Supalai Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2011

This hotel is located very far from Phuket downtown and any Phuket famous beach. But it have peaceful view and very friendly staff.

Room Tip: higher floors have a better view
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  • Stayed: October 2011, travelled with friends
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2  Thank nutsukanya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supalai, General Manager at Supalai Resort & Spa Phuket, responded to this reviewResponded 8 November 2016

Thank you very much for choosing our resort for your holidays, and let us know on your comments and give us a chance to improve our better services.

Sincerely Yours,

Chokdee, C.
Supalai Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2011

My wife and I stayed in the Supalai as it was the closest hotel we could find to Ao Po Grand Marina. The hotel was good value for money (special Wet season rates). The room we had was fairly large, clean, comfortable with a good sized bathroom and a small blacony. The restaurant was ok and the staff we happy and helpful. The swimming pools were nice and clean. On the downside (although it didn't bother us) was the relative isolation of the hotel, however it is close to the airport and easy to get to by hire car. The driveway up to the hotel is interesting and we had a bet as to whether or not the car would actually make it up the hill - it did.

  • Stayed: July 2011, travelled as a couple
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3  Thank ArchDarwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supalai, General Manager at Supalai Resort & Spa Phuket, responded to this reviewResponded 8 November 2016

Thank you very much for choosing our resort for your holidays, and let us know on your comments and give us a chance to improve our better services.

Sincerely Yours,

Chokdee, C.
Supalai Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2011

Found our stay very comfortable. Front desk was extremely helpful . Room was amazing as well. Funny part was the beach(non existent) and they ferry you to a beautiful island everyday. The resort is beautiful and worth a visit if you enjoy a 30 minute boat ride to another island every morning. There is also a daily trip to Phuket festival mall organized by the hotel.

  • Stayed: July 2011, travelled as a couple
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5  Thank Bivash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supalai, General Manager at Supalai Resort & Spa Phuket, responded to this reviewResponded 8 November 2016

Thank you very much for choosing our resort for your holidays, and let us know on your comments and give us a chance to improve our better services.

Sincerely Yours,

Chokdee, C.
Supalai Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2011

I went to Phuket 2 or 3 times a year.In last 6 years,I have done all the tourist sight seeing part and been to most of the beach there. So,this time I just wanna have a short break holiday for 2 night.I paid for 46 € sea view room for 2 nights / 2 pax included breakfast plus free wifi 5 hrs a day...I got an excellent deal ;)

The room is a little bit run down.It really needed a new painting on wall,chairs,doors and other furniture.The color was peeling.. The bed and pillows are firm and very comfy to sleep.The water is quite a bit yellow...use drinking water to wash ur face is better.

The 2 pool are good..specially pool bar serve food and drink.The front desk staff could understand English IF you speak a little slow and clear..you will have no problem.

After you printed hotel voucher should *mark* hotel number to show the airport car driver then they can call to ask for direction (not well known hotel for airport limo)

The location is far from everything likes 45 mins from airport..45 mins to central festival phuket and nightlife area in Patong.It's only good if you planned your trip for stay at the hotel,swimming in the pool and reading a books and sipping wine from room balcony (bring your own good wine)

Recommend for 1.people who's want a city break and quiet holiday
2.people who's already seen other part of Phuket

Not Recommend for 1. people who's come to Phuket in the first time,
2.elderly ( no elevator )

  • Stayed: March 2011, travelled as a couple
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2  Thank 0_Gyrfalcon_0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supalai, General Manager at Supalai Resort & Spa Phuket, responded to this reviewResponded 8 November 2016

Thank you very much for choosing our resort for your holidays, and let us know on your comments and give us a chance to improve our better services.

Sincerely Yours,

Chokdee, C.
Supalai Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Supalai Resort & Spa Phuket

Address: 69/9 Moo.6, Ao Po-Lang Daeng Rd, Paklok, Phuket 83110, Thailand
Region: Thailand > Phuket > Thalang District
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#44 Spa Hotel in Thalang District
#45 On the Beach Hotel in Thalang District
Price Range: £37 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Supalai Resort & Spa Phuket 3.5*
Number of rooms: 164
Reservation Options:
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Also Known As:
Supalai Resort And Spa Phuket
Supalai Resort & Spa Phuket Hotel Thalang
Best Western Thalang
Best Western Phuket
Phuket Best Western
Best Western Supalai Hotel
Supalai Resort & Spa Phuket Thailand

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