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“Solid value with good location”
Review of Charoen Hotel

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Charoen Hotel
Ranked #17 of 53 Hotels in Udon Thani
Khon Kaen, Thailand
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Solid value with good location”
Reviewed 2 April 2014

Positives: Many rooms. Decent breakfast. Friendly staff. Clean rooms. Good value. Pool & diving board.
Negatives: 6th floor had a common balcony area near the elevators that was very unsafe for young children! No air in lobby or hallways. Noisy music till 9pm. Limited pool hours.

Overall good budget hotel in great location, close to Central and Landmark Plaza.

Room Tip: If you don't like the noise of live bands make sure your room is on the opposite side of the poo...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bobby H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charoen_Hotel, Assistant Director of Rooms at Charoen Hotel, responded to this review, 4 April 2014
Dear Our Valued Guest,

Thank you for taking time and sharing your experience following your visit in our property. We are pleased to hear that you are gratified with our rooms, friendly service, breakfast and location.

At the same time, we apologize for any discomfort caused, as we are doing our regular clean and check up for our air-conditioning system, thus the air-con wasn’t turn on at the lobby for the last few days.

Once again, thank you for spending a moment to leave a review on Trip Advisor. We hope to serve you again in the near future.

Yours Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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137 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
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Vientiane
Level Contributor
101 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 20 March 2014

Charoen Hotel in Udon Thani is a large, tired property that has seen its best days a long time ago. Its biggest assets are its central location and the very friendly and helpful front office staff.

In my recent stay the two things that annoyed me were:

1. The utter mess in the corridor outside my room with house-keeping leaving all the cleaning materials and dirty linen as an obstacle for guests.

2. The swimming pool is open only from 9.00 am to 6.00 pm. For guests wanting an early swim before breakfast or before going out on work, this is an impossibility. After 6.00 pm it was the same story. One day we arrived back early. We went for a dip but the staff started preparing the pool area for the 6.00 pm beer garden and it was difficult to swim in peace.

The hotel should clearly state in their advertisements what times the pool is open. We wouldn’t have stayed there had we known this.

Room Tip: Check out the rooms first
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WowLao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charoen_Hotel, Assistant Director of Rooms at Charoen Hotel, responded to this review, 25 March 2014
Dear Sir or Madam,

Please accept our sincerest apology for any discomfort that we have caused you during your stay at Charoen Hotel. We highly appreciate your feedback and suggestion as it will assist us in becoming better at what we do.

In regards to the housekeeping issue, we have briefed our staff again, to ensure they are maintaining the cleanliness and orderliness for our guests. And for the hours of operation of the swimming pool, we will look into it to see if any changes are needed.

Once again, sorry for any inconvenience caused and at the same time thank you for taking your time in sharing your experience for your stay.

We look forward to welcoming you back in the near future.

Yours Sincerely
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Montreal
Level Contributor
104 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 10 March 2014

Our experience is far different than some of the negative reviews: we were 100% satisfied with our stay and will certainly come back. Although the hotel is older and a bit dated, the room we had (5th floor, front, looking out onto parking lot and street) was immaculate and spacious. Beds were firm and linens good quality. Bath towels and soaps ok, but nothing luxurious. Small in-room safe, no coffee, good cable TV, excellent wifi, quiet air conditioning. Check in was quick and friendly, and breakfast buffet exceeded expectations. We needed a shuttle service to the airport - it was free and prompt in the morning. Overall, though, the price really makes this a great choice. It is 1/3 the price of the Centara (attached to the mall), and we walked there in less than 10 minutes. It is safe, and we didn't see any "working girls" (which you will sometimes see at other Udorn hotels). We will go back there next time we go to Udorn.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bonbonmontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charoen_Hotel, Assistant Director of Rooms at Charoen Hotel, responded to this review, 11 March 2014
Dear Sir or Madam,

Thank you for this wonderful review on Trip Advisor. We are delighted to hear that your stays with us has been pleasant and you were satisfied with our room, location, breakfast and service.

We look forward to welcoming you to Charoen Hotel again in the near future.

Yours Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vientiane, Vientiane, Laos
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 March 2014

My my my.. I picked this hotel for our visit to Udon thani based on the fact that it was an old hotel and was the safest bet.. but really should've paid heed to other reviews over here.. Old hotel, cockroaches, mosquitoes, geckos, clogged sink.. we reached at around 9 pm so didn't have much choice as to cancel our booking and look for a new hotel but we had a mind to do just that as soon as we reached. Checked out next morning. For the price its exceptionally bad!!

On the plus side.. Good breakfast buffet.

Room Tip: Look at the rooms they offer. Then just leave and find a better hotel.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sucixx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charoen_Hotel, Assistant Director of Rooms at Charoen Hotel, responded to this review, 4 March 2014
Dear Sir,

We are sorry to hear that our rooms did not meet your expectations and we appreciate that you letting us know the problem you have faced during your stay.

We are an older hotel, however, we are undergoing the preliminary stage on room renovations to improve the comfort level for our valued guest.

We apologize for any inconvenience we have caused you and thank you for taking a moment to share your experience. We would be so pleased to have you back in the hotel once again in the near future.

Yours Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Kunming, China
Level Contributor
523 reviews
146 hotel reviews
common_n_hotel_reviews_1bd8 362 helpful votes
Reviewed 8 February 2014

Loud band on the pool side, but it stops by 10 or 11 p.m. Loud Yellowbird Karaoke on the back side that goes on until 2 or 3 a.m. Thin walls let you hear your neighbor's TV all too well.

This hotel does have some good points: Friendly and helpful staff. Good breakfast. Sunny pool. Convenient location, being an easy walk from the night market in one direction and from Central Plaza in the other.

It's real old and the furnishings show it. Hot water runs brown with rust. I think some people return here out of nostalgia, since it's been in operation about 40 years.

One section had a cosmetic face lift, and this is what is called the "new wing." That's where I stayed, and it certainly wasn't very spiffy. Bathtub was cracked and uneven, making it difficult to stand.

The lobby was roomy and was a pleasant place to sit. Cooled with floor fans and good wi-fi available.

You could do worse than stay here, just don't expect too much.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ZhongguoKM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charoen_Hotel, Executive Director at Charoen Hotel, responded to this review, 20 February 2014
Dear Sir or Madam,

Thank you for taking time and sharing your experience following your visit in our property and we apologize for any inconvenience we have caused you.

We have well noted your comment regarding the noise disturbance and we will look into making any changes to ensure the music will not affect our valued guest.

Also, we are one of the renowned hotel in town, we certainly would like to keep our glory even after running for more than 40 years. Thus we are at the preliminary stage on room renovations that will surely alleviate some of the discomfort you experienced during your stay.

At the same time, we are pleased that you liked the service and other facilities that we provided.

Again, we apologize for any disappointment that you experienced. We look forward to welcoming you back in the near future.

Yours Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seongnam
Level Contributor
1,037 reviews
237 hotel reviews
common_n_hotel_reviews_1bd8 323 helpful votes
Reviewed 5 February 2014

Location is superb being only a 10 minute walk to Central Plaza (without a doubt, the best mall in Udon Thani) and a 15 minute walk to UD Town (another nice outdoor mall). Rooms were spacious with a fridge. Pool was nice (although bands start playing at 6pm when swimming is no longer allowed). Breakfast spread was above average. Staff were very accommodating allowing us to check in a little early and check out a little late without additional charge. Very satisfied with our stay.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thelonious22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charoen_Hotel, Executive Director at Charoen Hotel, responded to this review, 18 February 2014
Dear Our Valued Guest,

Thank you for choosing to stay at the Charoen Hotel, on your recent visit to Udon Thani and your wonderful remarks.

We are delighted to hear that you liked the location of our hotel and enjoyed your stay with great satisfaction with our customer oriented staff.

Once again, thank you for taking the time to share your experience. We hope to serve you again in the near future.

Yours Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 18 January 2014

We loved this hotel because the bed was so comfortable, our room spacious, and well equipped, tea coffee making facilities, fridge, bathroom with shower and bath. The staff were excellent and could not have done enough for us, good friendly greeting, took cases to our room, food and room service quick and great value. The poolside seafood just has to be sampled. We have stayed in many hotels in Udon Than and this is definitely the best value. The hotel also has a great disco, Yellow Bird, and although our room was facing the disco we still got a great nights sleep without hearing any noise. I would strongly recommend this hotel for its location, and its comfort. We have booked to return here again in March.

Room Tip: We booked a deluxe room which I would reccomend
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mightyman246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Charoen Hotel

Property: Charoen Hotel
Address: 549 Phosri Road | Udon Thani 41000, Udon Thani 41000, Thailand
Region: Thailand > Udon Thani Province > Udon Thani
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #17 of 53 Hotels in Udon Thani
Price Range (Based on Average Rates): £
Hotel Class:3 star — Charoen Hotel 3*
Number of rooms: 239
Official Description (provided by the hotel):
Charoen Hotel is Udonthani’s most well-known property in town. It offers comfortable accommodation with a variety of amenities at a valuable price. Conveniently located in the heart of the city, amidst shopping, entertainment, medical services and only 10 minutes away from Udonthani International Airport.The 233 well equipped guest rooms and suites cater to the needs of different travelers. A full buffet breakfast offers a wide range of choices to energize your day. The facilities of this friendly hotel leave absolutely nothing to be desired, including 3 restaurants, bar, karaoke, disco tech, beautiful outdoor swimming pool next to the botanic garden, fitness center, meeting rooms and ballrooms that can accommodate up to 1500 guests.Charoen Hotel has developed an expertise in delivering value added services in order to create an enjoyable experience to every precious guest. Book it now and come to discover the unique Isan’s hospitality. ... more   less 
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Also Known As:
Charoen Hotel Udon Thani

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