Djerba has only recently re-opened to up to British tour companies and we were one of the first Brits at the hotel, because of this the majority of staff are still trying to learn English (although the staff at check-in spoke very good English). This however should not deter you from going (ordering beer is pretty much the same in any language!).
The hotel itself is what we have previously encountered with the Riu chain, smartly presented, efficient staff and well kept grounds. In our experience its not quite a 5 Star as advertised but closer to 4 Star. There isn’t much outside of the hotel so if you are looking for a relaxed, quiet holiday this is definitely your place. Our room was on the ground floor facing the pool and was immaculately cleaned each day. The bathroom showed signs of wear and tear and could do with sprucing up a bit but other than that it more than served its purpose.
Evening meals are taken in the main restaurant over two separate sittings and you are allocated your own table (just for the evening meals) and a time slot, if we had any complaint about the hotel it would be this, it just feels too regimented. The hotel operates a dress code in the evenings for gentlemen who must wear long trousers. The waiter service is both fast and efficient and whilst there isn’t a tipping culture in the restaurant it does help. Lunch times can be hectic in the main restaurant so we chose to eat at the pool bar, the choice of food is obviously more limited but is hot and fresh.
Sun-beds around the pool were plentiful but the more shaded and popular areas went fairly early in the morning. The animation team do try and get people involved but this is relatively low key and unobtrusive. Quite often the senior management could be seen walking the pool checking on guests and amenities, something we had not experienced before.
Evening entertainment is indoors and is probably on the poorer side for a Riu, but it looked like an outside evening area was being prepared as we left. We spent our evenings in the piano bar, there was no outside bar.
The hotel rep, Nikki, is excellent and a credit to Thomsons, nothing was too much, our thanks and gratitude go to her for making our holiday the good experience it was.
On a final note, you are only allowed to take 5 dinar back out of the country when you leave, however you may find as we did that the airport guards will demand any currency you have left from you before enter the departure area.
- Official Description (provided by the hotel):
- * Located on the island of Djerba * 3-storey building, oriental style architecture * Surrounded by 20,000 m2 of garden * Opposite the "Djerba" 27-hole golf course * 200 m from the beach * Complimentary sun loungers and parasols on the beach * 6 km from downtown Midoun * 18 km from downtown Houmt Souk * 6 km from various shops * 25 km from the Djerba airport ... more less
- Reservation Options:
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- Also Known As:
- Hotel Riu Palace Royal Garden