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“Pleasant Hotel Quiet Location”

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Hotel Palace Royal Garden
Ranked #7 of 104 Hotels in Djerba Island
Certificate of Excellence
Reviewed 29 June 2011

Djerba has only recently re-opened to up to British tour companies and we were one of the first Brits at the hotel, because of this the majority of staff are still trying to learn English (although the staff at check-in spoke very good English). This however should not deter you from going (ordering beer is pretty much the same in any language!).

The hotel itself is what we have previously encountered with the Riu chain, smartly presented, efficient staff and well kept grounds. In our experience its not quite a 5 Star as advertised but closer to 4 Star. There isn’t much outside of the hotel so if you are looking for a relaxed, quiet holiday this is definitely your place. Our room was on the ground floor facing the pool and was immaculately cleaned each day. The bathroom showed signs of wear and tear and could do with sprucing up a bit but other than that it more than served its purpose.

Evening meals are taken in the main restaurant over two separate sittings and you are allocated your own table (just for the evening meals) and a time slot, if we had any complaint about the hotel it would be this, it just feels too regimented. The hotel operates a dress code in the evenings for gentlemen who must wear long trousers. The waiter service is both fast and efficient and whilst there isn’t a tipping culture in the restaurant it does help. Lunch times can be hectic in the main restaurant so we chose to eat at the pool bar, the choice of food is obviously more limited but is hot and fresh.

Sun-beds around the pool were plentiful but the more shaded and popular areas went fairly early in the morning. The animation team do try and get people involved but this is relatively low key and unobtrusive. Quite often the senior management could be seen walking the pool checking on guests and amenities, something we had not experienced before.

Evening entertainment is indoors and is probably on the poorer side for a Riu, but it looked like an outside evening area was being prepared as we left. We spent our evenings in the piano bar, there was no outside bar.

The hotel rep, Nikki, is excellent and a credit to Thomsons, nothing was too much, our thanks and gratitude go to her for making our holiday the good experience it was.

On a final note, you are only allowed to take 5 dinar back out of the country when you leave, however you may find as we did that the airport guards will demand any currency you have left from you before enter the departure area.

  • Stayed: June 2011, travelled as a couple
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6  Thank Straylian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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51 - 57 of 909 reviews

Reviewed 28 May 2011

The entrance to this hotel is stunning and it doesn't disappoint thereafter. The staff are friendly prompt and efficient. The room that we had was huge with ample sitting room and an enormous bed, there was also plenty of wardrobe space. The rooms were cleaned daily to a high standard. The sink and bath showed signs of wear but were clean and the over bath shower was great.
The pool area is beautiful with a huge, shallow area that helps to warm the water. There are plenty of loungers with cushions, and brollies. There is a separate smaller pool for children.
The food offering (we were fully inclusive) is great with plenty of options from the hot and cold buffets and the standard of hygiene and presentation is very high. There are also a couple of a la carte restaurants if you prefer that offer either Italian or Tunisian fare.
The hotel's best asset is it's staff who were cheerful, helpful and efficient throughout.
Djerba is only recently being offered by UK travel companies and the second language is French. The majority of the staff have a little English and do endeavour to help but it would be a good idea to brush up on your French before going.

Room Tip: Ask for a pool view
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  • Stayed: May 2011, travelled as a couple
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4  Thank BazzaMazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2011

This was our first experience of a Riu all inclusive hotel, having stayed in Riu Palaces in Tenerife, Majorca and Portugal. We were favourably impressed.

We booked a package holiday with First Choice. The flight time to Djerba from Gatwick is around 3 hours. It's a fairly small airport, and the luggage arrived quickly, so there was not too much waiting around before the 25 minute coach transfer to the hotel.

The hotel's public areas are impressive and kept spotlessly clean. The pool area is spacious, and there were plenty of sunbeds. The pool bar/cafe serves late breakfasts, drinks, lunches and afternoon snacks. The hotel grounds are beautifully kept. It's a short walk to the beach which was clean with again plenty of sunbeds. Unfortunately we were very unlucky with the weather in our week there and storms caused a lot of seaweed to be washed up on the beach.

Our room was clean and spacious; bathroom with separate loo, shower over the bath, plenty of wardrobe/hanging space, mini bar with soft drinks (no charge) and room safe (no charge). Comfortable beds, seating area with tv (only British channel was BBC World News), large balcony.

The main restaurant is buffet service and up to the usual good Riu standard. It is free seating at breakfast and lunch, with two sittings at dinner, where you are allocated a table for the duration of your stay (which you are free to change if not satisfied). Drinks at lunch/dinner are waiter service, and we found both the white and rose wines very drinkable. The service was swift, courteous and efficient. We ate one night at the Tunisian restaurant (you need to book this in advance) which we really enjoyed.

We enjoyed our holiday, despite the disappointing weather, and would definitely recommend this hotel which lived up to the standards that we have come to expect from the Riu chain.

  • Stayed: May 2011, travelled as a couple
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2  Thank MartSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2011

This was a lastminute holiday and it was absolutely lovely. The hotel was nicely decorated and had a lot of facilities. We booked a family room because we were with 3 people, a couple and the sister of my partner. We didn't have a swimmingpool view and we didn't mind it but we would recommand it if you have the extra cash. We did find the room a bit dated but you are not in Djerba to stay an entire day in your room. So it's not a complaint but more a warner.
The food is absolutely amazing, i have never seen such a large buffet. The main restaurant was extremely fancy and our waiter was absolutely amazing.
The climat isn't amazing at that time of the year, it wasn't warm and sunny.
We did the Tataouine - Chenini excursion and it was beautiful, i truly recommand it.
I cannot give any negative remarks on the hotel!

  • Stayed: February 2011, travelled as a couple
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Thank ZofieUp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2011

We went there when it just opened after winter and the yasmin revolution. I think there were just around 50-100 guests while the hotel has a capacity of over 600. We where treated very friendly, I think the staf was happy to be employed again. We got a superior room, they where al vacant, and had fantastic seaviews. Everything was very, very clean and the food was heavenly. Every little thing on the buffet was a piece of art.
Every night, the manager welcomed us personally in the restaurant.
The weather was not always good, we had a lot of wind, once it rained and sometimes it felt very cold outside becouse of the strong wind. The first days we only could eat lunch outside at the pool and that was sometimes very cold and windy. Our meal didn't stay warm, was cold immediatly, despite the platewarmers. Later that week, the restaurant inside openend also, that was better.
It was too cold to use the outside pool but the inside pool was good enough for our son.
The animation was poor, only the fakir-night is worthwile. What really spoiled our evenings there was that this "bad" animation took place on the floor under our room in the main bar. Becouse the hotel has an enormous hall, the sound waved straight into our room. Every night till 11.15pm, sigh... So we fled into the more quiet Piano-Bar. We spent a lot of time there...
I think in summertime, the animation is outside so don't worry about that too much, it was the only significant downside of stay in the hotel.
Excursions: we did Djerba-explore (with the crocodiles) it was fun for our son but if you do it, do it by yourself and take a taxi, it is much cheaper!
We took a Quad-ride and that was fun for everyone of us. We also went to houmt souk market with a taxi (only 3 euro's to get there with 4 persons!) and went also to Midoun market with a taxi.
The end of our holiday was realy frightning, we went to the airport and there where al the fugitives of Libia, packed together in masses. There was a real tense atmospere and we felt unsafe. At the passport control, we had to give al the dinars we had left or we couldn't pas. We where planning to spent our last dinars on drinks and food for on the plane. Instead of that, our money dissapeared in the pocket of a "police man". We counted te minutes to take-of and didn't dare to move from our chairs.

Despite al this, we are safely back home and have had a great vacantion in this wonderful hotel!

  • Stayed: February 2011, travelled with family
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Thank Indra_and_Wim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2010

This hotel has great food, a very nice pool but an impersonal atmosphere. The beach is OK, except for some rocks in the water. There is quite a long walk to the beach, where there is a small beach bar. There is no alcohol served in this beach bar (you can't get a beer here, which had been nice) as well as no food. Only water, fanta, cola etc. and non alcohol fruit drinks. This is our third visit in Tunisia. We had a great vacation at this hotel, but we miss the warm atmosphere towards non french speaking visitors as we have met in other hotels in Tunisia (3-4 star rated). To summarize - I give the restaurant, including the Tunisian a la carte restaurant, rooms, and the pool a full 5 star rating. I give a 3-star rating to the old fashion evening shows, the polite but cold atmosphere, and the beach bar.

Stayed: August 2010, travelled with family
2  Thank JM_998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2010

If you ever want to visit Djerba, because of its beautiful white beaches, crystal clear waters, and the nice stable weather then u should choose an all inclusive hotel, because there is nothing outside the hotel world. This hotel is considered one of the exclusive ones in Djerba like the Radisson and the Club Med, it belongs to the famous international hotel brand RIU. The hotel is charming, big, giant pool, close to the beach, large garden, excellent personal service, 5 resturants to choose among, many bars and there is always food if you are hungry, at the bar you choose the drink u like, kids have their ice cream and pan cakes at any time. There are activities the whole day for all ages and there live shows every evening. The food is excellent and surprisingly good. The rooms are clean and quite. So go ahead and book the trip of your dreams in Djerba at the RIU.

Stayed: July 2010, travelled with family
Review collected in partnership with Apollo
Thank Faris010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Palace Royal Garden

Address: Zone Touristique Sidi Akkour P.B.83, Djerba Island 04116, Tunisia (Formerly Hotel Riu Palace Royal Garden)
Region: Tunisia > Medenine Governorate > Djerba Island
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Top resorts Hotel in Djerba Island
#7 Luxury Hotel in Djerba Island
#7 Spa Hotel in Djerba Island
Price Range: £70 - £186 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Palace Royal Garden 5*
Number of rooms: 288
Official Description (provided by the hotel):
* Located on the island of Djerba * 3-storey building, oriental style architecture * Surrounded by 20,000 m2 of garden * Opposite the "Djerba" 27-hole golf course * 200 m from the beach * Complimentary sun loungers and parasols on the beach * 6 km from downtown Midoun * 18 km from downtown Houmt Souk * 6 km from various shops * 25 km from the Djerba airport ... more   less 
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Also Known As:
Hotel Riu Palace Royal Garden

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