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“Einfach nur Schlecht”
Review of Carthage Thalasso

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Carthage Thalasso
Ranked #3 of 11 Hotels in Gammarth
Athens, Greece
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Einfach nur Schlecht”
Reviewed 2 May 2014

it was maybe one day a 5 stars - but nowadays it is just dirty and unfriendly place.
The room size are ok, but it is not clean.

Hygiene is a big Problem in the Hotel.
At the breakfast, the waiter does not care and Fold all Tissue Napkins again and again - if you look at your napkins, you will realise that she was used the last months by 500 People.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Elian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
direction génér... c, Responsable relations publiques at Carthage Thalasso, responded to this review, 15 November 2014
Google Translation
Cher Client,

Nous tenons tout d’abord à vous remercier d’avoir pris le temps de nous écrire suite à votre récent séjour au sein de notre hôtel Carthage Thalasso Resort. Tout commentaire de votre part est apprécié, car il nous permet d’améliorer la qualité des services que nous proposons à notre clientèle. Nous avons pris note de vos remarques avec beaucoup d’intérêt et nous nous excusons pour la déception que vous avez pu ressentir lors de vos derniers séjours. Nous espérons tout de même avoir à nouveau l’occasion de vous recevoir dans notre établissement.

Très sincèrement,

HELA LASSOUED
GUEST RELATIONS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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356 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
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tripoli
Level 5 Contributor
62 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 10 April 2014 via mobile

Stayed there for an overnight on my way back home as I stayed in Tunis for transit ! Rude reception ! Worst food ever ! Too many Mosquitos in the room ! Hot water didn't work ! Room is large and nice balcony ! But that's about it ! I'll never stay there ever again and hopefully not to visit Tunis soon as the hotel industry there is getting worse by the day !

Stayed April 2014, travelled with friends
Helpful?
1 Thank aladinno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
direction génér... c, Responsable relations publiques at Carthage Thalasso, responded to this review, 24 November 2014
Dear Aladinno:

Thank you for taking the time to give us your comments on your recent stay in Carthage Thalasso Resort
we regret to learn that we were not up to your expectations in our services. Your feedback will be sent out to our managers to ensure that the attitude shown is not what we wish to give to our guests.

We understand your dissatisfaction and we ask you to accept our apologies.

Nevertheless, we wish to have the pleasure of welcoming you again under different circumstances.

Yours sincerely,

HELA LASSOUED
GUEST RELATIONS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Gammarth hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 March 2014 via mobile

We stayed here for 4 nights. Things were ok but many of the reviews were spot on in terms of what to expect.
The worst was finding a pubic hair in one of the cakes that was made for the buffet breakfast. When we complained to the reception and duty manager, all they could say was sorry. I think this is absolutely disgraceful. A pubic hair in the food and all we got were shrugged shoulders and a dismissive sorry.
We had to keep asking for towels after rooms were cleaned as they never brought them back. If you ask reception for something, be advised to chase up as they do not get back to you.
The hotel was decent but response to serious matters seems to be dealt with with a blaśe attitude.
Do not book if you are concerned about food hygiene.

Stayed March 2014, travelled with friends
Helpful?
1 Thank SUN M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lohmar, Germany
Level 4 Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 February 2014

This hotel is rated as a 5 star hotel presently! This is a joke! 20 years ago that might have been the case. This hotel has seen its best days and is definitely not up-to-date anymore. The whole infrastructure of the resort seemed to be a bit old fashion, incl. the furniture in the room. The whole service staff, from checkin to the service staff at the restaurants seemed to be not interested in their guest. The free WiFi is working on and off and not very reliable. The breakfast served is not really worth the money.
The rooms are relatively spacious with a privat balcony, furniture is outdated and appears cheap.
But the whole resort is cheap for a so called 5 star hotel.

Room Tip: stay away from this hotel unless you are only interested in a cheap accommodation
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Awe1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenfield, Massachusetts
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 January 2014

This hotel was under brand new ownership when we stayed there for 3 days in late December 2013, so some of the problems we encountered will probably be taken care of by the time you read this. Our main complaint was with the front desk, where the staff seemed incompetent at times, making us wait forever to get us towels for the swimming pool, and giving us wrong information time and again. Also, the maids would come and pick up towels in the morning but didn't bring clean ones until much later, and one day not at all!
On the positive side, the grounds were beautiful, the room spacious and the bathroom gorgeous. We had demi-pension meaning breakfast and dinner included, and the food there was the best. The chef was really excellent and used fresh ingredients, fish and lots of vegetables. Desserts were also fabulous. There are several dining options with a buffet restaurant and a lovely menu restaurant. The only complaint I had was coffee at breakfast which consisted of an espresso machine. Compared to the rest of the quality of the restaurants, this was a disappointing surprise. Sadly we could not use the beautiful outdoor pools due to the season, but the indoor pool, hot tubs, and "hammam" were lovely.

Room Tip: Make sure you ask for a single bed unless you want twins. We asked for a queen or king, and got two...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mfhatte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 November 2013 via mobile

Im really confused how it got 5 stars. Most the services is not 5 stars level.
I will never come to it again. Also theres no entertainment facilities in it.
The tip of the bathroom is broken for 24 hours.
The breakfast is not 5 stars level and I requested a dinar in the room and I surprised that the diner is too low.. Is not nice at all.

Stayed November 2013, travelled solo
Helpful?
1 Thank elghanai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muscat
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 November 2013

I do not know how it managed to get a 5 stars ranking!!! this is absolutely not a 5 stars hotel , not even a good 3 stars hotel!! the staff is horrible (some are ok) the rooms are BLAND and stupid, yes stupid, and there are no drawers, I kept my stuff the whole trip in the suitcase, the safe was closed and because of the "friendly "staff I preferred not to ask for it to be opened, they gave me a room with no carpet and the floor was so cold and of course there are no slippers..no iron, no tea or coffee maker as in almost all 5 stars hotels in the world.. rusty water in the bathroom, I took a photo, water was copper color!! no complimentary drinking water!! and you r in the middle of nothing , had to go to the supermarket close to the hotel to buy water everyday.. actually that was the only fun I could have in this hotel ?!?!? hotel??? the room has no lock or security chain,, I asked for the room to be changed the "sweet"!!! manager said the hotel is full and it was obvious he was lying!! big liar!! my room was like a 5 mn walk from the lobby!!! I guess they keep the best rooms for the ghosts!! the lobby 'tea lounge" or I don't know what is that has no service,, I was thirsty and hungry waited for 20mn nobody came and there was no menu...nothing... the breakfast is nonsense...the towels seem to be first edited in the 90s, do not expect anything from this place... one day I had to spray my fancy perfume in the room because of the horrible smell coming from I don't know where :(
if you go there for a 2 stars hotel that should be fine, you will be ok...but when they insist this is a 5 star hotel!!! please come on!!!
I could talk about this hotel for a hour and sure nothing good will be there,, the lunch is somehow ok...but beware of breakfast! the only thing I enjoyed in breakfast was a fired dough I had to beg for and wait 20/30 mn before his excellency the cook decided to fry it..
anyway, just in case you have an event and cannot escape being in this place please keep your expectations at home and it should be fine....do not expect anything.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank azizaMuscat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Carthage Thalasso

Property: Carthage Thalasso
Address: Les cotes des Gammarth BP 720, Gammarth 2070, Tunisia
Region: Tunisia > Tunis Governorate > Gammarth
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Gammarth
#3 On the Beach Hotel in Gammarth
#3 Luxury Hotel in Gammarth
Price Range (Based on Average Rates): £
Hotel Class:5 star — Carthage Thalasso 5*
Number of rooms: 239
Reservation Options:
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Also Known As:
Barcelo Carthage Thalasso Hotel La Marsa
Barcelo La Marsa
Barcelo Hotel La Marsa

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