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“But don't leave the hotel.”

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Hotel Palace Hammamet Marhaba
Ranked #16 of 119 Hotels in Hammamet
Certificate of Excellence
Reviewed 12 April 2012

We have just returned from the Marhaba. I can see by earlier reviews that they have had their problems, but we could not find fault with anything. Everything is spotlessly clean, the food was excellent with plenty of variety. Yes, there is a problem with ill mannered Tunisians taking over at the weekends. Fortunately for us the hotel was not full, I am not sure that we would receive the same level of service in August. But, do not bother to leave the hotel, Hammamet is tatty and run down with many buildings derelict. A visit to the market in Neubul was a waste of time, just tat for sale and the hotel wrist band sends out a 'radar signal' to every taxi driver in the area to stop and tout for your fare. We walked to Medina and Yasmine on the beach but again you will always get pestered. The beach is not clean, and do not walk far from the hotel without shoes, do not go barefoot, the area close to the hotel is clean but the rest is not. All in all a lovely hotel for some peace and quiet, we do not need entertaining so we can't comment on the efforts of Animation, but the surrounding area is worth avoiding.

  • Stayed: April 2012, travelled as a couple
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5  Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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636 - 642 of 1,459 reviews

Reviewed 9 April 2012

We have just returned from Riu Marhaba hotel near Hammamet and were totally disappointed with food and entertainment at this hotel. Food preparation was very low quality. Most of the food was deep fried, dripping with oil.There was hardly any choice, everything was being repeated every single day. Salads and sweets were exactly same every every day. They need to employ a new chef to improve catering.
Evening entertainment consisted animation team trying to perform totally unsuitable acts for 5 star hotel. Riu hotel should invite local artist to perform rather then unprofessional hotel staff.
We would not stay at this hotel ever again.I do not agree with previous comments made about how good this hotel is.

  • Stayed: April 2012, travelled as a couple
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1  Thank Francisco D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2012

This was our fifth stay at this hotel and could find nothing to complain about. All the staff are so friendly and helpful. Also both my wife and myself love this hotel so much we will be returning on the 21st May 2012. Some British guests found fault with the food saying that the variety was not good. I do not understand this as there were Fish, Meat, Lamb, Poultry on everyday. Also good selection of salads, pizza, and Pasta made how you like it.Two soups everyday both lunch and dinner, and a good selection of desserts and ice creams. As far as we are concerned we had far more choice of foods than we would have at home. I do not understand why people go to foreign countries when they complain about the food for no apparent reason. This hotel is a first class holiday destination for people who want a relaxing holiday and be able to enjoy the friendliness of all the staff. The rooms are very well appointed and all areas of the hotel are spotlessly clean. The management pride themselves on making sure that all guests are well catered for.
As well as going back in May we will also be returning to this hotel in December 2012.for another first class holiday.

  • Stayed: March 2012, travelled as a couple
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5  Thank Ralsue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2012

Firstly read my link to my last review at this hotel:-

http://www.tripadvisor.co.uk/ShowUserReviews-g297943-d1517484-r117227983-Hotel_Riu_Palace_Hammamet_Marhaba-Hammamet.html#CHECK_RATES_CONT

Now you have read my last review I would like to comment on our last stay which was in November 2011.

Well what can I say, yet again an unbelievably wonderful holiday from start to finish, we extended our 7 nights to 11 nights as it was only £40.00 extra so could not resist :o)

As soon as we arrived we had such a friendly welcome and were recognized :o) and yet again we had a beautiful room :o)

Our waiters from last time were soooo pleased to see us and looked after so well during our stay, including taking Dave off in to Hammamet to get a fantastic new hair cut and on another day to some local shop to get a great bargain on 2 x litre plastic sealed containers of harrissa paste – we absolutely adore the stuff, goes in and on everything especially during the BBQ season back home. All our friends and relatives have put orders in now :o)

We have now booked again for May and am soooo looking forward to the break and quality time together :o) Wedding plans are coming along nicely so this is our time together to chill out and relax, absolutely knowing fine well we will thoroughly enjoy our holiday.

Enjoy everyone :o)

Kindest Regards,
Debbie and Dave x

  • Stayed: November 2011, travelled as a couple
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3  Thank LincolnLady46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2012

THE GOOD THE BAD AND THE DOWNRIGHT UGLY
Having just returned from the Marhaba Palace Hotel in Tunisia, my wife and i
felt that we should share our experience with you. We went all inclusive with Thomson Holidays for eleven nights.
THE GOOD
1, the flight faultless
2, the transfer faultless
3, the hotel faultless
4, the staff, Cleaners, bar waiters, restaurant waiters, pool guys and reception staff all faultless
5, FINALLY. a very special mention for the Thomson Advisor MARTIN who will have moved on now to Portugal, This guy is a true credit to Thomson Holidays.
THE BAD
1, there is nowhere in this hotel for adults to sit without children running all over the place.
2, Tunisian law allows smoking in public places and no matter what the hotel says, guests smoke all through the hotel even in the no smoking area the dining room is a no no thank god
3, at the weekends it appears that wealthy Tunisians come to this hotel, on the 23rd of march I have it on good authority 75 children were in the hotel, nothing wrong with that it’s just that we take our holidays when kids are at school and it would be nice if we had been informed by Thomson and we could have made a choice.
4, on various occasions children were running riot around the public areas well into the night we and others complained on many occasions
When management were asked if this was acceptable we were informed that it was not, however nothing was done in fact a large number of guests went to their rooms after dinner which we think is unacceptable but we stood our ground and saw the nights out
THE DOWNRIGHT UGLY
1, the antics of the Tunisians in the dining room verges on the disgusting, children and teenagers picking food with their fingers and tasting it then putting it back, it got so bad members of the animation team had to dish out the ice cream and the desserts so this didn’t happen.
2, It is not our intension to get anyone into trouble but the animation team are the worst we have ever come across they spent the day and early evening sitting talking to a few select guests, then at 9-30pm they put on a show which appealed to the children but not for adults, watching 2 grown men in nappies talking in Arabic is not my idea of entertainment, hotel entertainment is never top quality but this is truly dire.
3, management do not appear to be able to control this 5 star RIU hotel and we think they have let this hotel down, the experience we have had we would class this hotel 3star.
To conclude we feel that THOMSON HOLIDAYS and the RIU group of hotels let us down very badly, and in fact we feel so strongly about this that we challenge Thomson and RIU to contradict us on any point we have made,
Think very carefully before booking a holiday at this hotel.

  • Stayed: March 2012, travelled as a couple
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6  Thank isanue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2012

Stayed here for a week from 11th March. Had a very relaxing check-in sitting on a comfy chair with a nice cold drink. Our room was on the 2nd floor-nice and big with a huge comfy bed & a fantastic powerful shower. We paid extra for a sea view-well worth it as rooms on the other side looked over the road or carpark.
The hotel was very clean and the grounds & pool area really nice. The weather was great & got warmer as the week went on. We sat out every day with the usual sun-bed saving going on! We were served drinks by the pool(which was way too cold to use!) and eventually we didn't even have to ask for them-they'd just appear-lovely! We did tip most of the waiters early on-as advised by previous reviewers-and this does guarantee good service
but so what?-they work really hard & deserve it. Same for the restaurant staff-our usual waiter was lovely. When the tracksuit-clad Tunisians invaded the hotel at the weekend he was very apologetic and at his wits end trying to keep everyone happy. The Tunisians did take a lot of food & wasted quite a lot as well which was annoying to those who came in late & couldn't get what they wanted.
All in all though we were well looked after and I was treated to a cake with candles on my birthday. I can only assume the maid saw my cards in the room & mentioned it to reception,which was nice.
We found the food to be varied & plentiful and always managed to find something we liked.
The drinks were fine but the cocktail menu was disappointing compared to a previous Riu we visited.
The animation team worked hard and tried to involve people in activities but weren't too pushy. We learned to write our names in Arabic-which was about the most strenuous thing we did all week!
We only left the hotel once when we took a taxi to Yasmine Hammamet-the marina there is worth a look & there are shops and cafes too. It's a nice place but watch out for men claiming to be the chef at your hotel! They're up to no good!
Overall we were very happy with our stay and would definitely return-mainly because of the staff as they were all so friendly.

Room Tip: Request high floor and book a sea view room
See more room tips
  • Stayed: March 2012, travelled as a couple
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1  Thank chrissiex22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2012

We went in march and o think we were very lucky with the weather, the hotel was lovely we stayed in a bungalow well worth the extra money the food isn't quite on par with other riu hotels the staff brilliant friendly kind and all they wanted is to make you happy but beware on weekends the rich tunisians arrive in there droves and then it all changes you are pushef out of the way pushed in front of and they litteraly take all the food they also pick the food up with there hands which puts you off there were abouy 70 of them which completly ruinefd all meal times for over half our holiday if you lucky enough to miss the tunisian you'll be ok but if not good luck you'll need

  • Stayed: March 2012
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Thank heather b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Palace Hammamet Marhaba

Address: Avenue Moncef Bey | Hammamet, Hammamet, Tunisia (Formerly Hotel Riu Palace Hammamet Marhaba)
Region: Tunisia > Nabeul Governorate > Hammamet
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 119 Hotels in Hammamet
Price Range: £56 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Palace Hammamet Marhaba 5*
Number of rooms: 200
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