We had a week here 2nd week in January this year. The reception/bar area has the WOW factor, with glass lifts and marble floors, just lovely. Check in was made very easy, just sat down was handed a drink and given check in forms and luggage taken up to room for us. Felt like a VIP. Room was cleaned every day, maids very pleasant and smiling. Waiters also very obliging and smiling, was well looked after all week. We had a twin room, (queen size beds) very comfy. Food all buffet style, a bit samey, but was good and always something to tempt the pallette. Evening entertainment was hit and miss, but it was closed season so didn't expect too much. Nice in the showbar which was non smoking (lobby area was smokey, but bar was non smoking). Coffee and drinks were available most of the day, but milky coffee was a bit gritty. This was the only fault I could give them.
The spa services were good, if a little rushed (we had a package and were rushed from one treatment to another, with no drinks offered) you do need to sit for a while after a body massage before moving on. A kettle and drinks facilities should surely be standard at a five star level surely it's not a step too far to be able to have an early morning cuppa before breakfast? We did have a kettle (£20 refundable deposit) and t bags, milk and cups on request from the bar, so that was ok. Did not like the wristband though and was glad to dispose of it at the end of the week.
All in all a lovely relaxing out of season break, no worries, washing up or shopping for a week - bliss.
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