I'll start by saying the overall holiday was great, and just what me and my boyfriend wanted. I've rated it a 4/5 because based on past experience, this isn't quite a 5* hotel by my standards! although for Tunisian standards, it may very well be.
The staff are the crowning glory of this hotel. Tipping is a great way of showing thanks and it really is appreciated- we tipped 2 dinar at every meal/drinks at the bar/ pool assistance etc. Bearing in mind that's around 65p it really isn't much. On the other-hand, we noticed a lot of our fellow guests did not tip, and they still received a great standard of service. Drinks were waiting for us at dinner in an ice bucket, and our regular waiters always were friendly, welcoming and polite.
The overall standard of food is good. It can get a little monotonous by the end of the week but there are different specialties each day to keep it interesting. Pizza and pasta is available at every lunch and dinner, as well as things such as grilled salmon fillet, grilled chicken breast etc. I'm a fussy eater and I was perfectly satisfied with everything. I would definitely recommend that you book into the Tunisian restaurant at least once. You may choose from beef or fish and the "beef" is not given justice with that description; it is a wonderful piece of fillet steak, cooked to order and presented beautifully. I would have happily paid £20 for it back home in London, so it really is great to be included in the price.
We were in bungalow 954, just opposite the hotel in the immaculately kept gardens. It was quite basic but absolutely spotless which is a big issue for me. The bed was huge and comfortable, and the sofas and armchairs with footstools offered my boyfriend and I a nice comfortable space to watch the World Cup in our rooms when we were in. We had a small issue with bugs by the back doors, but this was rectified almost immediately. Things like that happen and are somewhat beyond the control of the hotel, so for me the fact that it was rectified so quickly meant it wasn't an issue. The mini bar is stocked with water and, rather oddly, one bottle of fanta each day. Bit strange since there was two of us, but again not really an issue. The only other niggles with our room was that there was no bottle opener for the aforementioned fanta, and there was no full length mirror; there was a huge mirror in bedroom and in the bathroom but as I am only 5"4 I could only see up until my hips.... not great for assessing outfits! As I said though, minor issues (which my boyfriend and I creatively resolved ourself....)
We aren't big on evening entertainment, and given that it was on we chose to watch some of the World Cup rather than partake in it. I must give credit to the animation team- they were constantly working- around the pools during the day gathering people for aqua gym, yoga, tennis etc and then again at night in the bar for whatever they were doing in the evening- karaoke, drag night (yes really) etc etc. what I will say is that the music from the entertainment is LOUD. We could hear it from our bungalow at about midnight, and we were quite a way away from the entertainment area, so it must have been deafening for those on floor 1 of the main hotel.
In conclusion (and sorry for the essay, but I like to be thorough!) it was a great, relaxing holiday which perfectly did its job. Definitely would recommend if you just want a lazy week sitting by the pool/sea with great waiter service.
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