Booked the hotel with a little hesitation as I worry that new hotels are sometimes 'not quite there' when it comes to a fully polished finishes product.
However, I couldn't have been more wrong when it came to this hotel!
We arrived late in the evening and was warmly greeted and checked in quickly while we were sitting in the lobby. We were then told a meal had been left in our room due to our late arrival which I thought was truly going the extra mile.
The room was faultless! Large, spacious, a bed I’d happily pay the extra baggage allowance to take home with me and a bathroom with a shower big enough to fit a football team in. The room was immaculately clean and was cleaned to this standard every day. A nice touch was the fresh flowers and towel declarations (towels presented in the shape of swans etc) which was cleared and re-flowered every other day.
Being an All Inclusive resort we were a bit worried about the monotony of meals. Again, a fear we didn’t need to worry about. Food was fresh and varied with fresh pasta stations cooking and even a pancake and waffle man to make you up anything you wanted. Make sure you take a pair of trousers a size larger for the end of the holiday! Wine was served at your table by waiters and served by the bottle which was great! No one will go hungry during the holiday no matter what your tastes are.
The bar and more specifically the bar staff, were, without question, the most friendly, attentive staff I have ever met in any hotel. Nothing was too much to ask from these guys who were constantly moving chairs and tables to make sure that everyone could sit down and everyone was comfortable and had a drink in their hand. Waiters learned your drink and were happy to learn new cocktails or mix that anyone wanted. A little tip is to ask for the date liqueur one night! It is lovely and definitely has a punch! Waiters were on hand both in the bar and out by the main pool so no need to get up from your tanning sessions for a drink.
The outside areas, pools, gardens and beach are kept to a very high standard. Security patrol the beaches making sure everyone is safe and keep out those who might try and sell you some dodgy bracelet!
There’s a small shop within the hotel which is well worth a visit (and barter). They know what they’re doing and may charge a little more than outside in the Medina but we’re talking only a few £ difference so it’s hard to complain.
The Manager of the hotel is always around; checking on guests and making sure any problems are sorted out within a blink of an eye. Again this is a man who believes that nothing is too much to ask.
To add a bit of a balance to this review, I thought I’d try and think of a fault I had with the hotel…and It’s very hard to think of any. However, one VERY small thing is the wristbands. I know that All Inclusive resorts require evidence of customers being all inclusive but I know of other 5* hotels that use a card system or something similar. Wristbands are a bit tacky and leave you open to people in the Medina knowing what hotel you are staying at. A tactic they use in the medina is to say they are a chef at your hotel and that they will show you around, which is a lie. But by seeing your wristband they know where you’re staying at and use that as part of this little con. I don’t like things on my wrist; I don’t even wear a watch, so a week with a plastic wristband that you can’t take off was quite an irritation.
We loved this place so much. I am hard to please in every way and I love to travel and would normally by now be working out where next in the world I want to visit. However, this hotel stole my heart and I will be returning next year for a longer stay…the rest of the world can wait for another year.
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