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“Lovely Hotel, but too noisy for us.”
Review of SENTIDO Le Sultan

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SENTIDO Le Sultan
Ranked #5 of 119 Hotels in Hammamet
Certificate of Excellence
Reviewed 5 August 2014

We arrived in the early hours to be greeted by cool face towels and a light buffet, delighted thank you.
Our room was exactly as we requested with a lovely sea view, big enough for 4 of us. Bathroom looked tired but clean and adequate, toiletries and lovely soft clean white towels.
Maid every day, fresh towels on request, at least daily.
Restaurant ok, does get very noisy, not everyone is used to queuing, especially the young children who seem to run riot, we experienced many of the younger guests manhandling the food, the chefs and waiters don't seem to stop it. We tried going later but found that worse, ( why would you bring tired fractious children to dinner at 9?).
The food was good, better some days than others but we always found something we liked. Excellent salads & cold meats/cheeses. Many of the desserts were better than some Eastern European countries we've visited. We were all inclusive, but not as we usually find, the drinks are awful, seem to come ready made from a machine and taste the same, cocktails we found undrinkable. The only beer on offer was light and gassy. White & red wine will take the enamel off your teeth!, rose ok'ish. Only herbal tea on offer, and only at breakfast. Coffee I found too strong. Food is only available at certain times, outside these times you have to pay. Afternoon sandwiches & cakes is actually choice of 2 types of panini, waffles, pancakes or ice cream served from a bar by the pool and you can imagine the queue! Pancakes are worth waiting for though - lovely.
We found most of the pool waiters ok, but as we did not tip we were ignored or are orders did not arrive. If we went to the bar ourselves we seemed to wait until all the 'local' or French speakers were served, they just shouted their order and seemed to get it instantly, those of us wearing the 'all inclusive bands' often had to wait. We did mention this to the bar manager who was very apologetic but no improvement.
My daughter and I had taken her 2 teenage children away for a break, leaving husbands at home, this seem to affect the way we were treated, maybe a cultural thing but as 2 women alone we often felt ignored by the predominantly male staff, except one afternoon when I went back to our room with the children leaving my daughter to finish sunbathing, when she was approached by a bar waiter and asked if she would like to go out for coffee later!! For a women in her mid thirties I suppose she should have felt flattered but she did not, it put a nasty tinge on the holiday and she never went anywhere alone again!
If you want a sunbed, get up by 7 and reserve or you will not get one, we found the local Tunisian visitors (there are many of them) are up by 6, in the pool by 7 and all sunbeds gone. It is very noisy by the pool, the beach is better, sea lovely and warm, clear water. Beach staff lovely. Towel and sunbed mattress man really nice, will always carry your mattress for you and try and find a sunbed if you are late down.
Would we go again, No. It's not for us, but if you have young children, don't mind the noise, and have your partner with you (male) you will probably love it.

Room Tip: Always go for a sea view, worth the money.
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  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Joy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehdi_Allani, Directeur général at SENTIDO Le Sultan, responded to this reviewResponded 8 August 2014

Dear Guest,

Thank you for taking the time to tell us about your experience at Sentido Le Sultan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Sentido Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,


Truly Yours,

Mehdi ALLANI
GM Sentido Le Sultan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 4 August 2014

Our first trip to Tunisia and will not be the last. The hotel is situated in a quiet location - so if you are looking for local bars etc this may not be for you. Although there are sufficient bars within the hotel.
We were allocated two adjacent rooms overlooking the table tennis table and the nearly completed, sister hotel ( I am told, but cannot be sure, this will be a 5 star property and opens in September). Fortunately there wasnt any noise.
As Hannah B mentioned the staff were amazing - a special mention to Said who looked after all of our libation needs and also to Maheer who always had a smile on his face.
Food was plentiful and varied and, during our stay, we didnt have any issues in obtained a sun lounger - although I understand that others may have has issues after we left due)
I was somewhat appehensive about this holiday but am pleased to say that it was probably the best hotel I have stayed in abroad - and beats most of the ones I've stayed in in the UK - free wifi also kept the youngest occupied

One little tip, as this was not mentioned by our tour operator: the hotel offers beach towels for use aroung the pool - please check direct with the hotel. With various weight limits now imposed by most tour operators - leaving you beach towel at home can allow you to take some extra luggage

Please also be reminded that upon arrival in Tunisia you are expected to complete an entry card - make sure you have a pen with you as this was not mentioned by our travel agent nor on the flight.

If you are looking for a relaxing quiet holiday at a stunning hotel, in Tunisia, then you would be hard pressed to find another that matched le Sultan

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
6  Thank Derrick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehdi_Allani, Directeur général at SENTIDO Le Sultan, responded to this reviewResponded 8 August 2014

Dear Derrick

Thank you for taking the time to share your feedback from your stay with us at Sentido Le Sultan and for your kind acknowledgements of our luxurious hotel, exquisite facilities and high level of customer service provided by our team of incredible colleagues.

We make every effort to maintain the high standards of timely and quality service delivery Sentido is renowned for, and we are delighted that we have been successful in achieving this during your stay.

Once again, thank you for sharing your feedback on Trip Advisor. We look forward to welcoming you back to our hotel in the near future.

Sincerely,

Mehdi ALLANI
GM Sentido Le Sultan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014 via mobile

Absoloutely fantastic hotel and staff! Could not of wished for a better holiday, we defonately made a fab choice in choosing this Hotel.
All the staff are lovely, this includes the waiters, (meal times and bars) entertainment staff, those at reception and also the cleaning staff.
We payed extra for sea view rooms and we certainly got that! Beautiful!

We went out on one excursion, we visited a village, the local zoo and ended with a ride around Hammamet coast line on the pirate ship, so much fun! We highly reccomend this.

Thank you to everyone at Le Sultan, our stay was absoloutely wonderful, enjoyed by all 6 of us and we can't wait to come back again!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Hannah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehdi_Allani, Directeur général at SENTIDO Le Sultan, responded to this reviewResponded 4 August 2014

Dear Hannah,

I am delighted to read your review and thank you for taking the time to write such an excellent feedback regarding your recent stay at Sentido Le Sultan.

I am also pleased to know you had a wonderful experience and thank you for your heartfelt recommendation.

I will certainly share your kind words with all our team and we really look forward to welcoming you back in the very near future.

Warmest regards,

Mehdi ALLANI
GM Sentido Le Sultan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

We stayed 10 days in July for the first time in Tunisia. We checked in around midnight and we were greeted with a cold towel and offered a substantial salad and drinks (very welcome after the usual delayed flight from a well known tour operator) then showed to our room on second floor with garden view by a very courteous porter. We wished on a sea view, seen the reviews on tripadvisor, but since our good sized room was so quiet, well fitted, clean and with a balcony from which we could admire the beautiful sunrise and relax in the shade in the afternoons, we were really pleased we stuck with it! I had the most relaxing holiday I could possibly wish for. I commend the choice of personnel, every single member of staff - from the waiters to the cleaners to the animation team... - was polite, helpful and friendly, I really cannot fault the service we received and these people are to me a living advert to holidaying in Tunisia. We enjoyed the food in the buffet restaurant, always offering some delicious fresh fish and a good balance between local and international cuisine. The all inclusive selection of drinks was good, to be enjoyed from the various bars poolside and indoors. The outdoor pool was adequate, the indoor pool and jacuzzi were good as well for relaxing. I appreciated the fact that the hotel has a direct access to a cosy rocky beach where I could go snorkelling or diving with the very competent and friendly instructor (diving comes at a very affordable price too). The main hotel beach is a short walk away and has brilliant free activities on offer (kayaks, pedalos, wind surfs, beach volley). We were never bored, and I must add that the pool grounds are wide enough that you can find a quiet spot or you can be as active as you want. Le Sultan might not be perfect but it gives it a bloody good try! I would definitely recommend this hotel!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
4  Thank viaggitrice_ligure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehdi_Allani, Directeur général at SENTIDO Le Sultan, responded to this reviewResponded 4 August 2014

Dear Guest,

Thank you for taking the time to share your feedback from your stay with us at Sentido Le Sultan and for your kind acknowledgements of our luxurious hotel, exquisite facilities and high level of customer service provided by our team of incredible colleagues.

We make every effort to maintain the high standards of timely and quality service delivery Sentido is renowned for, and we are delighted that we have been successful in achieving this during your stay.

Once again, thank you for sharing your feedback on Trip Advisor. We look forward to welcoming you back to our hotel in the near future.

Sincerely,

Mehdi ALLANI
GM Sentido Le Sultan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

This holiday was excellent. From the moment we arrived the customer service was very good and remained like this during our 11 day stay. All the staff at this hotel can't do enough to help you and make sure you enjoy your stay. The food is of a very good standard with plenty of choice for everyone and all the waiters in the restaurant and bars are friendly and professional. We booked a room with a sea view which took our breath away . The room was very clean as was the rest of this hotel . We were sad to leave this excellent hotel and all the friendly staff and have only been back two days but have already been looking at dates to go again . Thank you to the great team at Hotel Le Sultan .

Room Tip: The higher floor sea view rooms had an excellent view.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank kath b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehdi_Allani, Directeur général at SENTIDO Le Sultan, responded to this reviewResponded 4 August 2014

Dear Guest,

Thank you for staying with us and for sharing your feedback on tripadvisor. We were pleased to read that you had a fantastic stay and you enjoyed your lovely sea-view room, the amenities and the comfortable bed, the buffet selections and overall the service delivered by our friendly staff. We have been working on creating a comfortable, luxury and affordable environment to all our guests and to satisfy their needs during their holidays. Thank you for noticing this.
We are all looking forward to welcoming you back and to let you enjoy our hospitality again at Sentido Le Sultan.

Sincerely,

Mehdi ALLANI
GM Sentido Le Sultan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

The hotel was a very high standard,clean and friendly.all staff throughtout the hotel were friendly and willing to chat to you,no need to get up early as sunbeds were available all day and towel were available to hire for a small deposit of 10 dinars.
the food was varied and had chef stations at all meal times and there were lots to choose from.
the beach for the hotel is 80mtrs down the beach but it is manned and free water sports for hotel guests.
You need a good hotel if you are going to Tunisia and this is the one.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
4  Thank Philrich3883
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehdi_Allani, Directeur général at SENTIDO Le Sultan, responded to this reviewResponded 1 August 2014

Dear Guest,

Thank you for staying with us and for sharing your feedback on tripadvisor.
We were pleased to read that you had a fantastic stay and you enjoyed overall the service delivered by our friendly staff.
We have been working on creating a comfortable, luxury and affordable environment to all our guests and to satisfy their needs during their holidays. Thank you for noticing this.
We are all looking forward to welcoming you back and to let you enjoy our hospitality again at Sentido Le Sultan.

Sincerely,

Mehdi ALLANI
GM Sentido Le Sultan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014

We spent 10 days at this hotel in July. Did not want to leave. We were looking for a relaxing break and it was perfect for us. Facilities are very good but by far their best asset is their staff. A special mention for Tarek in the restaurant. Gold star for his customer service skills. Also for Charak by the pool (hope we have spelled your name right).

My partners parents are Tunisian so I have eaten many Tunisian dishes before. We were thrilled to be able to eat many favourites in the Restaurant. I enjoyed trying new dishes too. When we are in another country we want to be able to try local dishes and there were plenty. I can't understand the negative comments about the food. We enjoyed every meal.

Our room was clean and the air con a blessing. We were at the front of the hotel overlooking the kiddies club. Very quiet.

We spent most of our time on the beach. Felt more could me made of this area. Always got a sunbed but a bit disappointing to see guests from other hotels and locals making use of the sunbeds and not being asked to leave. Maybe this happens when the hotel is full.

A mention also for On (Thomas Cook rep) who helped us to visit Tunis to see where my partners parents grew up.

Will visit again, only wish it could be soon.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
6  Thank Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehdi_Allani, Directeur général at SENTIDO Le Sultan, responded to this reviewResponded 1 August 2014

Dear Anne,

I am delighted to read your review and thank you for taking the time to write such an excellent feedback regarding your recent stay at Sentido Le Sultan.

I am also pleased to know you had a wonderful experience and thank you for your heartfelt recommendation.

I will certainly share your kind words with all our team and we really look forward to welcoming you back in the very near future.

Warmest regards,

Mehdi ALLANI
GM Sentido Le Sultan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SENTIDO Le Sultan

Address: BP 11 Route Touristique, Hammamet 8050, Tunisia
Region: Tunisia > Nabeul Governorate > Hammamet
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Hammamet
#5 Family Hotel in Hammamet
#5 On the Beach Hotel in Hammamet
#5 Luxury Hotel in Hammamet
#8 Business Hotel in Hammamet
#9 Romantic Hotel in Hammamet
Price Range: £43 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — SENTIDO Le Sultan 4*
Number of rooms: 270
Official Description (provided by the hotel):
Overhanging a magnificent beacht of golden sand, the hotel is situated in front of the sea and takes advantage of a splendid 5 hectare garden. Completely renovated in 2014, the atmosphere is sober and cozy and the sea view is juste breathtaking. 263 rooms & 8 suites, soundproofed and elegantly decorated. All our rooms are equipped with bathrooms and hair-dryers, Sat-TV, air-conditioning and heating, telephone with a direct-line and minibar. A 24h room service is also at your disposal. Internet-connexion is available everywhere for free. Restaurant SAKURA with its asian menu card. Buffet-Restaurant LE SERAIL with its variety of local & international cuisine. Restaurant LE PIRATE with its mediterran barbecue cuisine next to the pool and just in front of the sea. Bar LE KALIFE with its panoramic glass partition on the pool and the sea. Bar SHEHERAZADE invites you to take an apetizer while enjoying the live music from our pianist. Openair CLIPPER BAR for memorable summer nights and live concerts 1 outdoor swimming pool and 1 warmed indoor swimming pool, wellness centre "Five senses Spa by Themae". 3 tennis courts, famous horseriding school, PADI scuba diving. Animations for adults and children, casino and golf near. ... more   less 
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Also Known As:
Le Sultan Hotel
Le Sultan Hammamet

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