We had been warned that the staff were surly - that was an understatement. There were 3 or 4 people who tried hard and provided a good service but the rest were downright rude. The location of the hotel was perfect, right on a gorgeous beach, but the staff ruined it for us. My sister and I were given rooms next door with a shared balcony but one of these was very dark and had 3 beds in it. We were eventually moved but it took a lot of sorting out.
The food was ok but the restaurant staff were unhelpful and disinterested. The only people who made an effort were the waiter at the pool bar, the guy on the beach, the lady behind reception and one of the porters. None of them wear badges so it is impossible to identify them.
When we came to leave (pick up at 20.20) we asked for a room to shower in. They gave us the key to what can only be described as a cupboard full of mattresses which was filfthy. We were not impressed and will not be returning.
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- Also Known As:
- Royal Azur Thalasso Golf Hotel Hammamet
- Royal Azur Thalasso Hotel
- Royal Azur Thalasso Hammamet
- Royal Azur Hammamet
- Royal Azur Tunisia