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“Nice hotel, WORSE FOOD EVER”

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Concorde Hotel Marco Polo
Ranked #14 of 118 Hotels in Hammamet
Certificate of Excellence
staffs
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Nice hotel, WORSE FOOD EVER”
Reviewed 27 May 2014 via mobile

Stayed may 21st to 28th ( still here as writing this )

The hotel is lovely and like the pictures in the brochure and is clean. The rooms are great and cleaned daily. The bed is hard and the pillars rubbish and you would expect better in 4 star premium hotel. The staff are very friendly and pleasant and happy to help if you need it. The animation team work hard and are friendly and yes the shows ain't the best I've seen but they try hard and are a credit to the hotel. The bar staff are good but drinks are limited and not got everything on the menu.
The bad part is the food. It's terrible and we have travelled extensively and this hotel is by far the worse. The choice is limited and everything that is cheap to cook is used. The food that is on for lunch is repeated at night and the next day ect. Everyday it was salad, rice, chips, mash, jacket, limited pizza and pasta, odd random veggies, bones with odd bits of meat or fat in it, fish ect. About 5 or 6 deserts that constantly ran out and although looked different all tasted the same. They really did not cater for the guests and even at the start of meals they would have hardly anything cooked so you would have to Que up for ages. The alleged show cooking stations were actually what the hotel wanted you eat and not what you choose. Pasta cooking for example was pre done by staff so you were not allowed to choose the sauce ect.
First Choice really need to sort this out and along with the alleged water sports and snack bar that was meant to be open and were not and the hotel choose to not allow you to have air con in your room yet. This is advertised as 4 star plus premier hotel by first choice and really there is nothing 4 star plus or premier about the food and 1 star would best describe it. Even the holiday advisor said it's not good at this hotel. First time at a riu hotel and it will be the last time too. Far better hotels to stay at that this one hotel or riu chain If this is how bad the food is.

Stayed May 2014
Helpful?
1 Thank dandan123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (502)
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Peterborough, United Kingdom
Level 4 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 May 2014

We travelled to this hotel on Christmas Day 2013, the hotel has a very impressive reception and lovely views from the sea view rooms. The staff are very friendly all over the hotel and can't do enough for you. The rooms are spacious and very clean, was very surprised to find no tea or coffee making facilities in the room. This was a huge let down as from the front of the hotel where we were to the coffee making facilities was a 5+ minute walk! coffee would be cold when you took it back up to your room. Food was hit and miss beautiful banquet on New Years Eve rest of the week was not good it was like they were saving the budget for the banquet. Spa was wonderful had a Turkish bath and massage which were both amazing. We went out on several trips, Zulu this was really good got to feed Elephants, food was great with the entertainment. The history in this country is amazing and well worth the effort to visit and get out and about.

Room Tip: Sea view can see harbour
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  • Stayed December 2013, travelled with family
    • Value
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Helpful?
1 Thank Tiggersgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 May 2014 via mobile

Don't know where to start.. This hotel is just perfect, can't say a single bad thing about it. When we got there we were greeted with a drink which was a nice touch, then given a little info on the hotel and went up to our room. The rooms were very spacious and clean. Shower was lovely and our view from our balcony was fab! We loved our room! Staff at reception asked if we were happy with our room and I know if we weren't they would of moved us, they were very caring and wanted us to be comfortable.
The next day we went to our welcome meeting which was good. Tracey our holiday advisor was lovely and we felt like we could ask her anything. There was lots of tourist attractions we could go to through Thompson.
The pool was amazing! Went in it pretty much everyday! The beach was a little unclean but we still went on it! All the staff were fab and couldn't do enough for you. The animation team were great, they even took us to a night club in Hammamet and took great care of us. All staff were very personal and a few of them knew us by our names by the end of the week. Bars were good and had a great selection of drinks. Food was amazing! So much to choose from and different variety every day! The Chinese restaurant was good too. The spa was lovely, I did a promotion they had at the time which was body scrub & mud bath, then shower massage and full body. I did it over 2 days and it cost 125dina which was £50 so I thought it was great value for money.
Me and my boyfriend were very happy with this hotel and would happily go back again. Recommend it to everyone! :-)

Stayed May 2014, travelled as a couple
Helpful?
7 Thank Bethany P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 May 2014

We have just returned from an 11 night holiday . The hotel is really clean and the rooms were very comfortable. The staff are all very helpful and chearful. The pool was freezing but huge and so clean. The animation team were very good. Our Rep Tracey was wonderful. our bar waiter Ossama waited on us hand foot and finger. He is an asset. We will be returning to this hotel. Only 1 let down. We had an early flight home and the early breakfast was awful. Need to improve this. Overall the Hotel , food , drinks and staff were excellant.

  • Stayed May 2014, travelled with friends
    • Value
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    • Sleep Quality
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Helpful?
3 Thank JUEHOLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 May 2014

Had a good weeks holiday nice and clean hotel staff were great only thing food area in restaurant was a bit small to cater for all tables, How ever I did not go hungry, I had a spa day well worth the money ,Going shopping just be firm and say no

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SANDRA531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucester, United Kingdom
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 May 2014 via mobile

Just come back from 2 weeks in the marco polo. I can not fault anything major with this hotel apart from the quality of food was lacking a few times due to busy times but the chefs work so hard to nake sure the food is freshly cooked nd always filling up the supply of food. The entertainment team are amazing to and we had a good laugh with a couple of them. I would highly recommend a sea view we had an amazing view of the marina and the sea. On another note when yu go into yur first choice meeting they tell yu not to go on the quad bike experience with omar is selling please dnt listen to them yes it isnt counted in yur insurance but just dnt b stupid on them and yull b fine we went out twice and it made our holiday so thank you omar. Also alfie selling camels is a great guy and nt only is he tryin to sell his camel rides but if yu are being hassled he will ave a quiet word.
All in all an amazing holiday and we fully intend to go bk to tunisia and the marco polo in the near future

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Laura Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowley Regis, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 May 2014 via mobile

We arrived at Marco Polo on 4th May and was greeted by very friendly reception staff and a refreshing cocktail. We were shown straight to our rooms that were immaculate! We are a family of 4 and took my mom with us too so we were given 2 rooms next to each other with a door interconnecting.

We had a meeting with Tracey (thompsons rep) on the Monday morning once again with a refreshing cocktail. She was lovely, very welcoming and easy to talk to and approach.

Weather for May was beautiful, we had lots of sun and made the most of the outdoor and indoor pool.

Whilst we were there we used the spa and had £50.00 worth of treatments each and spaced them out over the two weeks.

The food was plentiful with lots of choice for adults and children, drinks are definitely watered down but stay on the wine and that will work a treat to get you tipsy! We did venture out to the rovers return and the steakhouse, which are only about a 15 minute walk away from the hotel. The rovers return is lovely, food is beautiful and the owner is very welcoming! The steakhouse isn't as good, the owner wasn't very friendly and You can't get a steak till the evening.

We also went to Carthage land and was a nice day out for the children.

The shops around the town are fine, if you don't want to go in just be polite and say no thank you, but you can get some bargains so worth a look.

The beach is lovely, a bit too much seaweed around but still very welcoming!

Last of all the animation team are brilliant! My boys loved spending time with all of them especially Mamane and Raba.

The only thing that I would add to the complex is a playground for the children, they do have a small pool and clubhouse but nowhere as such for them to run around and play. Just a simple swing and slide she would have made all the difference.

Once again fantastic holiday, brilliant staff!! Would love to go back and highly recommended.

Stayed May 2014
Helpful?
2 Thank Jackssz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Concorde Hotel Marco Polo

Property: Concorde Hotel Marco Polo
Address: Hammamet Yasmine - BP 35, Hammamet 8056, Tunisia (Formerly HÔTEL MARCO POLO)
Region: Tunisia > Nabeul Governorate > Hammamet
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Hammamet
#10 Spa Hotel in Hammamet
#13 Luxury Hotel in Hammamet
#13 On the Beach Hotel in Hammamet
#16 Romantic Hotel in Hammamet
#18 Family Hotel in Hammamet
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Concorde Hotel Marco Polo 4*
Number of rooms: 464
Official Description (provided by the hotel):
4-star hotel, directly on the beach, ideally situated in the well-known touristic zone of Yasmine Hammamet. ... more   less 
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Also Known As:
Clubhotel Riu Marco Polo Hammamet

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