I am going to be as fair as possible about this hotel. We arrived very late evening and straight away was met by a strange ( blocked drain ) smell. Check in was smooth our room was clean and spacious though a little dated. I believe they are renovating some of the rooms but ours was fine. Food had been especially laid on for us which was a nice touch. The food was varied sometimes warm rather than hot but there is a microwave in the dining room if needed. The staff work hard and our waiter Wajdi was brilliant as soon as he saw us our drinks were on the table waiting for us and refilled without asking. We didn't tip him until the last day and his service never changed he was fantastic. The pool was clean though very cold but you could use the indoor pool if preferred and the Barman and waiters also gave good service with or without tips. Take an insulated mug for drinks around the pool as you only get plastic beakers.
The not so good bits.
The spa man , photographer and the man selling trips for the quad bikes and camel rides. These people continually hassle you while you are trying to relax around the pool and it's annoying.
The staff in the restaurant work hard but it was a bit of a let down while you are having lunch to have a cockroach running around your feet.
It was the same in the toilets. There would be a lovely flower petal display and a bowlful of floating flowers then around the corner a dead cockroach. ( and that smell was still there on occasions )
If you stop and look in the shop expect to be hassled within an inch of your life.
The rep T/C Rachid. We had a problem with transfers ( T/Cs mistake not ours ) which we asked for him to sort and found him useless. The T/C info book went missing and no one knew what time there airport pick up was and I heard him tell a couple " to go and ask reception cos he didn't know ". The T/C airport rep was horrendous he was rude and intimidating and I hope none of you have the experience with him that we did.
The ashtray on our balcony was never emptied or cleaned the whole time we were there.
I always do a lot of research before booking and expected a better experience being an Iberostar hotel but please don't let it put you off.
- Official Description (provided by the hotel):
- The IBEROSTAR Averroes is located on a large and wide sand beach and just a short walk from the centre of Yasmine-Hammamet. The complex features elegant Mediterranean architecture with touches of the local region and offers its guests a total of 266 rooms. Of note among its facilities and services are its outdoor pool with Jacuzzi and its spa with a wet area, massages, and treatments. If you’re a sports lover, this is your best option as the hotel features an outdoor athletic area, tennis court, water sports in summer, fitness room, and a golf course nearby. ... more less
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- Also Known As:
- Iberostar Averroes Hotel Hammamet
- Iberostar Hotel Averroes
- Iberostar Hotel Hammamet