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All reviewswalk in wardrobebiggest bedmini barbeach barlarge balconyrelaxing breakthis wonderful hoteltwo weeksmain restaurantwould recommend this hotel to anyonepastasoft drinkstunisiaentertainmentfrenchholidaymarina
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Reviewed 6 October 2011

Repeat guests at Oceana for approx 15 years, spending between 10 - 12 weeks each year, however this last visit will be our last. Sadly the hotel has deteriorated very quickly, eg housekeeping staff and cleaners not what they were, food maybe not as good as previous visits and bar staff being a bit naughty with charges. A lot of guests including ourselves suffered thefts, money, gold, clothes, cameras and mobile phones. Hotel Manager trying his best but is fighting a very hard battle. Previous to this visit we would have defended the hotel and all of the staff who we thought were friends to anyone, however not now we feel we have been disposed of very easily.

  • Stayed: September 2011, travelled as a couple
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18  Thank george p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 October 2011

The Hotel Management declines any responsibility on this report as we always provide our guests with the utmost international service standards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2011

We have just returned from the Oceana and can only echo what the previous reviewer wrote.
Mahmoud on reception said to us that the Oceana is special "we look afterour guests" he said and that is true.
The hotel was only about 40 per cent full but as far as we could see from previous visits they have kept all the staff on. The level of service is just phenominal, all staff combine professionalism with being friendly. As for the food, well my wife and I both put on weight during this holiday, the quality and choice is just fantastic.
We experienced no hassle outside the hotel when we ventured into Yasmine and Old Hammamet, all peaceful.
We travelled with two relatives and had a special dinner in the Oceana a la carte restaurant and it was just wonderful.
If you are thinking of visiting Tunisia stay at the Oceana, you will not regret it! We shall be back there next year.

  • Stayed: October 2011, travelled as a couple
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3  Thank EnglandMikeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2011

Stayed at the Riu Palace Oceana from 4th September to 18th September 2011 and this was our 4th stay at this hotel.

From the moment we arrived it felt like coming home. The staff greeted us like friends and this was so special.

The hotel is exceptional from the beautiful pool area which is in well maintained gardens, to the Oceana Restaurant which is stunning especially if you have a table for dinner on the terrace. The rooms are kept spotlessly clean by very hard working maids.

This is a hotel were if you like peace and quiet, good food and excellent service then there is nothing to beat it.

Mr Neves, the Hotel Manager is extremely nice and keeps the hotel running smoothly.

We have already booked for May and September 2012 and cannot wait to go back.

Kathryn & Steven Shaw - Room 439

  • Stayed: September 2011, travelled as a couple
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3  Thank BLTN477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2011

What a shame. This hotel is run by a dedicated team who try very hard to make one's stay a pleasant one. Excellent bar, restaurant, beach service. Excellent food and a very generous scheme on the All
Inclusive deal.
However....for me, my wife and my grown-up daughter the experience was tarnished by the other guests - mainly Tunisian I'm afraid - allowing their many children to run riot during all meal times and especially around the main bar area in the evening. This shouting, running around and general bad behavior went on most nights until midnight.
I'm not anti-children at all but I AM against parents not exercising any discipline on their children.
We were one of only two British parties there. The Europeans seem to have been scared off by recent events and the hotel has back-filled by offering deals to local (wealthy) types. The large collection of Porsche Cayennes, Merc S Classes and Audi Q7s in the parking areas was quite amazing. I guess they'd driven over from Tunis for the long weekends being offered.
Another problem - the owner of the hotel (never actually appeared himself to thank me for my business) seemed to have most of his extended family staying there, presumably at no cost. This is fine, of course he's allowed to do this, but these "guests" proceeded to swan about the place with a very supercilious attitude and the staff were clearly scared of telling them off or even asking them to behave. Pretty poor all in all. I would expect owner's relatives to keep a low profile and show some respect to the people bringing hard currency into their economy.
Oh, and expect there to be someone next to you at the bar or in the restaurant almost constantly on their mobile phone. Jeez! What do these people have to say for so many hours of the day? they're supposed to be on holiday!
As my headline says, 3 star behaviour.
There's a rumor that this hotel will be couples-only next year. This will be better, but do you really believe that the owner will not still allow his friends and family the run of the place?
We paid serious money for ten days and, reluctantly, cannot recommend it to people who would be looking for the peace and quiet that we were expecting.

  • Stayed: July 2011
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10  Thank NoviceClimber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2011

|Our first visit to the Riu Palace Oceana surpassed all expectations except in one respect.
It was almost the perfect summer holiday location. Hot weather with low humidity. Great hotel accommodation and facilities, particularly the well spread out pool and beach loungers with stumpy date palms to augment the parasols for shade. Imaginative and tasty food, equal, if not better, than any other five-star establishments we have experienced. Management and staff were attentive, friendly and obliging. All this less than three-hours flying time from the UK.
For nearly five weekdays it was paradise.
Then came the “but”. At weekends the Oceana rapidly filled up with an influx of local and Italian families – whether the latter were ex-pats or residents from other holiday complexes, we are not sure. Some were day trippers others booked in the hotel from Friday to Sunday. The restaurant’s not over-strict dinner dress code went out the window. The pool filled with inflatable toys and swimming aids. The influx is apparently encouraged by the hotel ownership, presumably to make up a shortfall in bookings income caused by the recent unrest in Tunisia. There are indications it will continue for the remainder of the high summer season.
On Mondays, the Oceana settled back to its normal, comfortable tranquillity. Paradise regained. Brilliant.

  • Stayed: July 2011, travelled as a couple
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5  Thank jackdaws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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