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“Fantastic”

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smartline Hammamet Regency
Ranked #104 of 119 Hotels in Hammamet
Reviewed 13 August 2014

Great location a couple of minutes walk from the beach. The rooms are spacious, comfortable, modern and clean.
The entertainment was ok.
The food was good for what you get in an all inclusive .
All in all a fantastic holiday and great value for money

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank AJ_sheffield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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96 - 102 of 574 reviews

Reviewed 11 August 2014

We arrived on our relaxing family holiday & it turned to a nightmare within minutes!!
Thomas Cook booked us the wrong type room & wouldn't change us to what we wanted. The rep was so unhelpful telling me the only way to sort it was to pay another £600 and deal with it when I got home he then walked out of the hotel. The food was appalling - the fresh option for breakfast was omelet or fried eggs and if you asked for them to be cooked any way other than raw the chef wasn't impressed. Pastries we're dried out, bread hard & cereal soggy. The continental cart had dried out meats & salads on it. Lunch & dinner time had more choice but it was all spinach based, chips that had been sat in the deep fat fryer for days on end or dried out alternative, the freshly made option was bolognaise sauce with either, pasta twists, shells or spaghettit and pizza. There was no no kids choices which is something I've never seen before!

The kids pool had a slide that had a massive crack in it and a child injured herself on it. The sides of the pool was falling apart & big gaps which children kept falling down. The big pool had poo in it one day which was delightful. The lifeguard was lovely, got us sunbeds each day & had full control over the pool & poolside & helped people out in the water when needed.

The restaurant waiters are lovely, really friendly and went out of there way to speak to us at each meal. It's a shame they got treated badly by management.

Animation team again are lovely, Momo, Yaseem & one my 3 year old nicknamed Rasta-mouse (the chap with dreadlocks) were amazing, they came to speak to us every day and put on activities for adults only. Every day they was in the pool and took time to play with the children, they took my son off and had him on shoulders swimming around and jumping them in the pool - they are awesome. We asked them to put on kids disco's in the evening which they did 3 times but only as we asked for it - the management spoke to them all like rubbish & didn't interact with anyone, he was rude and arrogant and I don't know how they put up with it.

Bar staff wasn't the best - they'd ask what you wanted then continue to clear up pots. The didn't wash any glasses in the bar area, just rinsed them in the sink and then made you a drink without properly cleaning them. One of the men was very rude & blatantly ignored us waiting.

I don't normally leave reviews but feel that I have to leave this one as I would hate for anyone to go through what we did. It has totally destroyed our family. They DO NOT have 2 bedroom apartments they only have twin, double, triple and family rooms.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Carla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2014 via mobile

Not long back from a week at this hotel. Its a 4* on their scale and some things are 4* level but there are some things that let it down.

I went with my girlfriend and her son. Upon arrival we were greated by very friendly staff and made to feel welcome, had a bit of a wait for the room to be ready but that was partly down to us getting a private transfer and arriving earlier than expected.

The room its self was massive with an ok size bathroom. We were on the 4th floor over looking the pool and a slight sea view. The room was clean and presented nicely although you could tell the room had recently been decorated however the attention to detail was very poor such as the grouting between the tiles in the bathroom looked as though jimmy age 5 had done it and also he must have been let loose with the task of putting the tv on the wall as it wasn't exactly the straightest of things. The sink was blocked but i think that had something to do with previous guests as 2 olives decided to float their way up to the surface and im guessing it wasn't the staff that put them in there. Can't fault the cleaners the bedding was changed daily along with the towels and it was always left in a good state.

Food was really good especialy if you dont mind trying new things. Yes the food is tunisian/french which people in previous reviews moaned about but suprisingly enough you are in tunisia. If you want to go on holiday and eat english food then go to butlins. They could have done with a bit more child friendly meals such chicken without the bones. The waiters are fantastic and really can't do enough for you and you never see them without a smile really made it pleasant to eat there.

Pool was always clean and of a not to bad size although lacked sun loungers when it got busy later in the week after more guests arrived but there are more at the private beach which is right on the doorstep so all is not lost. The life guard is amazing and was on the ball the whole time we were there, twice we witnessed him cover the length of the pool to rescue the same child who fell in before she even hit the water (wont rant about the parents as that was a different matter) but all i can say is i was amazed at how well he kept an eye on every 1 and everything going on.

Anamation crew were fantastic during the day putting on little games of water polo and zumba to keep every 1 amused, always coming over for friendly chats and a laugh and very helpful. Watch out for max and momo the pair of them are as mad as a box of frogs always make you laugh and very friendly. The evening entertainment isn't too bad but lacked organization and didnt start untill pretty late and could have done with being out side to utilize the space rather than trying to cram it in side the court yard. Max and bj's dirty dancing and bodyguard routines are worth a watch.

Limited selection of drinks at the bar and thier cocktail making skills need a bit of work but they were drinkable most the time. Yes the beer is served in small glasses but you can go to the bar as many times as you like so who cares.

All in all not a bad up and coming hotel. If they put right the little things that let it down it will be a fantastic hotel.

Would i go back? Yes i would because the staff made the hotel and made it enjoyable. A holiday is what you make of it and if you're just a misserable sod any way then there is no pleasing you but if you turn up for a good time then that is what you will have.

Stayed: August 2014, travelled with family
11  Thank Scott G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2014

Just returned from a week all inclusive at Regency hotel. We travelled as a couple an on arrival were greeted by friendly helpful staff. Had a lovely room over looking the pool, very clean tidy and spacious. Couldn't fault it at all.
The food was typical all inclusive food with a great variety to choose from. Pizzas were gorgeous as was the local ice cream with some very interesting flavours. Staff in the dining hall couldn't do enough for you and were there to replenish drinks as your glass emptied.
Pool area was smaller than expected and when we were there the hotel was at complicity which meant there weren't any beds available at 7am. This was frustrating but there was always the beach with beds. (Pool bar wasn't in use which was a huge waste)
The beach was gorgeous, lots of beds and umbrellas. Beach bar serving free drinks but meals had to b paid for and were only served at lunchtime which was a little disappointing would have been lovely in the evening.
There is only 1 bar in use which at height of season wasn't really enough. But staff worked as quick as they could and there was never a shortage of drinks.
Entertainment was very entertaining although they could do with relocating as not alot of room for all guests to participate. The animation team were amazing and did a fantastic job all week.
On summing up we found this to be a good hotel which looks like its started to be updated. A few more simple changes could make it in to a brilliant hotel. Staff were very attentive and friendly. We got what we expected for the price.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank 348Denise1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

we decided to have a 'last minute' holiday. We had been to Tunisia before, so went again and really enjoyed it. A small hotel so nice and quiet. We went all inclusive, and as I'm a 'fussy eater' [my husbands words] I was surprised that the food was so good, the room was very nice. the staff friendly but not overbearing.

Room Tip: We were on the third floor, with a sea view and it was lovely.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Carolyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

I travelled with my husband and 7 year old son. It was a very last minute holiday and we were a little worried due to the pic's and some reviews. I'm so glad we choose this hotel. We had an amazing room (116) which is right next to the pool, the bar and very close to the restaurant and it had not long been done up so it was great. The hotel is right on the beach and has a beautiful bar on the beach. We went for a cheeky 3rd holiday and wanted it to be a proper relaxing one and it was. We will be going back. Loved it x

Room Tip: rooms 117 and 116 are right next to the pool and the bar.
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
9  Thank dangermouse0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

Had a fantastic holiday, food was lovely something for every bodies tastes. Hotel was clean & the people were very friendly & helpful. Nothing was to much trouble for them. The animation team were fantastic and kept both adults & children amused all day & night. Ranya & max were out standing never a dull moment with those 2. Definatly will be returning..
Julie & Glyn

Room Tip: All rooms are a good size, we paid the extra for a sea view & the view was well worth it
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  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
4  Thank Julie_Glyn2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about smartline Hammamet Regency

Address: 112 Avenue Monceq Bey, Hammamet 8050, Tunisia (Formerly Hammamet Regency Hotel)
Region: Tunisia > Nabeul Governorate > Hammamet
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#56 Spa Hotel in Hammamet
#65 Luxury Hotel in Hammamet
#70 On the Beach Hotel in Hammamet
Price Range: £28 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — smartline Hammamet Regency 4*
Number of rooms: 190
Official Description (provided by the hotel):
The smartline Hammamet Regency offers a huge variety of activities within the hotel. Moreover, the smartline Hammamet Regency is located in the north of Tunisia - directly at the beautiful sandy beach. Just 6 km away is the city center of Hammamet which offers many restaurants and cafes in the oriental flair. The Enfidha airport is just 50 km from the smartline Hammamet Regency away. With the all-inclusive offer from the hotel, you’ve got the possibility to enjoy the meals in the buffet restaurant. Here you find delicious fresh and regional products to each meal time. Moreover, the smartline ice-cream trolley has got fruits and ice cream. Small snacks, coffee and cakes will be offered in the afternoon at the bar. If you want to stay fit during your holidays, you’ve got the chance to play beach volleyball, table tennis and several water activities. In the wellness area of the smartline Hammamet Regency you can relax in the indoor pool or enjoy the wellness treatments. Besides the outdoor pool you can find a separate pool for children. The smartline Hammamet Regency has got in total 190 rooms with free WIFI. ... more   less 
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Also Known As:
Regency Hammamet
Hammamet Regency

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