The all inclusive was a joke, we were told by staff at the beach that we had to pay for the food so we didn't bother because the food should of been included with the all inclusive which we found out was the case when the useless rep went done & told them. The food that was served all tasted the same & gave me a bad stomach, no different to any inclusive I had so no point complaining about it.
The staff at reception were absolutely useless & they tried to kick us out of our room at 12:00 in the afternoon, even though we weren't leaving until 11:00 at night, we hadn't even stayed the full 7 days that we payed for because we got there 3:00 in the morning on a Monday & was leave 11:00 at night on the Sunday.
The animation team were creeps, one in particular, the tall man who normally host the water polo constantly bothered the younger girls, even pinching one of their back sides & trying to get them to do one of the rude entertainment games with him. He knew that I had noticed & helped take my bags to the coach when I was leaving because he wanted me out of there so I couldn't tell no one.
The bar staff at the hotel were terrible, taking forever to serve everyone & would always go to the women even though they'd only just got there.
The Rep was awful, he was no help at all, he sold us the 3 in 1 deal (costing £180 for a family of 5) to go to a village, a zoo & to go on a pirate ship, you're at the village for 20 minutes, you just go in a rubbish cafe & you get some pop. You're at the zoo for 2 hours, the zoo itself wasn't the best, the Animals were too far away to see & to feed them the animals you have to pay ridiculous amounts of money. For the pirate ship you are promised a 3 course meal, plenty to drink & a good time. We only had rice, sausages & fish, one small cup of coke & a awful time. The boat was packed, my mum was with my sister by the window, looking out to the sea when this Tunisia woman put her kids next to my mum actually told her to get up, my mum said no so the woman actually sit on her & tried to push her off the bench, so yeah I would not recommend this awful trip. We got a full refund from the rep as well as everyone else who were tricked into buying it, on my last night when I went to the bar I saw the rep selling this deal to this couple the exact way he sold it to us. Even promising a 3 course meal again.
So to conclude I don't recommend anyone wasting there hard earn money on this hotel, avoid it. Everything bad said by other reviewers is true. Not them just being tight or too picky, it is this awful, anyone who enjoyed it are too easily pleased or it was their first holiday abroad.
- Official Description (provided by the hotel):
- The smartline Hammamet Regency offers a huge variety of activities within the hotel. Moreover, the smartline Hammamet Regency is located in the north of Tunisia - directly at the beautiful sandy beach. Just 6 km away is the city center of Hammamet which offers many restaurants and cafes in the oriental flair. The Enfidha airport is just 50 km from the smartline Hammamet Regency away. With the all-inclusive offer from the hotel, you’ve got the possibility to enjoy the meals in the buffet restaurant. Here you find delicious fresh and regional products to each meal time. Moreover, the smartline ice-cream trolley has got fruits and ice cream. Small snacks, coffee and cakes will be offered in the afternoon at the bar. If you want to stay fit during your holidays, you’ve got the chance to play beach volleyball, table tennis and several water activities. In the wellness area of the smartline Hammamet Regency you can relax in the indoor pool or enjoy the wellness treatments. Besides the outdoor pool you can find a separate pool for children. The smartline Hammamet Regency has got in total 190 rooms with free WIFI. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Traveltool, S.L.U., Cancelon and Evoline ltd so you can book your Smartline Hammamet Regency reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Regency Hammamet
- Hammamet Regency