We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The animation team”
Review of SENTIDO Phenicia

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
SENTIDO Phenicia
Ranked #2 of 118 Hotels in Hammamet
Certificate of Excellence
York, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“The animation team”
Reviewed 23 March 2014

The best hotel the best staf the best animation team over the world, lovely team weedo,dido,marou,bibo,mira and all of them with the bosssssss amine and tata. If you want to have someone look after your child and you enjoy your time with your husbend or your wife just leave them with tata and trust me it will be safe. Have anice holiday time in the hotel with all the staf

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank iyed1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 24 March 2014
Dear Guest,

thank you sharing your opinion with TripAdvisor members. We are more thanpleased reading your kind comment on your holiday with us at the SENTIDO Phenicia Hotel.

We are looking forward welcoming you back.

Best regards,

The SENTIDO Phenicia Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

5,563 reviews from our community

Traveller rating
    3,726
    1,237
    387
    130
    83
See reviews for
1,972
1,772
147
90
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (866)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London
Level 5 Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 21 March 2014

I stayed here with my wife and son in January 2014 for one week through First Choice holidays.

We arrived around 1045pm on the Sunday night. Quick booking in process. Receptionist was polite and friendly.

Due to the lateness of the hour and the long time spent in immigration we missed dinner and were starving!!! I asked the receptionist for food and he seemed a bit taken aback. He initially stated that restaurant was now closed and nothing available. I explained that the last time we ate was in London at 3pm. Reluctantly he made some calls and a couple of rolls and some cheese was brought up to our room! Not the best start to the holiday.

We were given room 108. The rooms in this section had recently been refurbished. Decent size room. Nicely decorated. There was a balcony. Bathroom was decent. No real complaints about the room apart from the TV channels - limited choice. Good WIFI connection in this room.

Restaurant was a few minutes walk away. Food is not great. A decent choice but very repetitive over a week. Tastes like a cheap buffet restaurant. Clearly food is mass produced as cheap as possible. The menu is designed for British/European tourist. They do serve Tunisian dishes in the evenings which are ok.

Breakfast restaurant is the same. Big choice but again poor quality.

Excellent swimming pool. Half the pool is inside, the other half is outside. Water was 23c. So nice and warm. I swam with my one year old a couple of days and he loved it.

All the websites show that resort as having a gym. There is a gym for which there is a extra charge. It is tiny and the machines are outdated and damaged. This is an embarrassment. Did not see a single person in there throughout our stay.

There is also a SPA but this is privately run. This is OK for massages and the Hamam. My wife liked it. A little expensive as its much cheaper outside in the town center.

The hotel is in the middle of Yasmine Hammamet and Hammamet town centers. Takes about 15 minute by taxi to get to either place for a cost of 6 dinars. There is nothing within the vicinity of the hotel apart from other hotels.

There is a very good animation team who are polite and really active.

I would rate this hotel as a basic 4*/good 3* not a 5*. If you manage to get a good deal then definitely worth the trip.

I would go again but with lower expectations.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Javed817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 24 March 2014
Dear Guests,

Thank you very much commenting on TripAdvisor. We are most grateful reading the points where we could meet your expectations as well as your critisme, which had our best attention.
We feel sorry ifyou expected a late dinner at 10.45pm the arrival day however our room service
is on duty. The fitness room has been transformed since your stay – we are providing now the new fitness near the pool - actually free of charge.
Following the results of our questionnaires in January food was good, equally breakfast. We would kindly ask you to send us details (per email if possible) relating to the quality which you kindly mentioned.

We are pleased learning you enjoyed the recently decorated room, the WIFI, Tunisian dishes,
the swimming pool as well as the very good animation.

Welcoming you back would be a pleasure to us.

Best regards
The SENTIDO Phenicia Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blandford Forum, United Kingdom
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 March 2014

Booked this hotel as a last minute all inc holiday with my partner and did not regret this choice for even a second. Hotel and rooms were always clean and tidy, with fresh towels daily. English is obviously not the first language, however all of the staff knew much better English than I knew Arabic or French! I also noticed that many of the staff were more or less fluent in German aswell. All 3 restaurants could not be faulted; selection of food, friendliness of staff and atmosphere were second to none. My partner is a Coeliac and I don't think she has ever been catered for so generously, even in the UK. Each day the floor manager would show us round and advise on the food we could/ could not eat. (I hear they do the same for anybody with any allergy to food). Our second night was our anniversary and they decorated our table with flowers and made us a gluten free cake (delicious). Could not have been spoilt anymore.
As for the Animation team, they know when to leave you alone for a quiet drink and when you are looking to get involved. We joined in with several activities and I cannot recommend Archery enough (cheers Amine). I would say thanks to all the staff individually but cannot remember everyones' names!
I cannot believe this is not a 5* hotel already, but can see why it is rated so highly on Tripadvisor. Can't wait to go back

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 26 March 2014
Dear Guests,

Thank you for sharing your experience from your recent stay with us at SENTIDO Phenicia Hotel on Tripadvisor.

We are delighted to read that you enjoyed your stay with us and that you were happy with the services provided at the resort.

Once again, thank you for taking the time to post your review on Tripadvisor and recommending the SENTIDO Phenicia. We look forward to welcoming you back on your return.

Sincerely,
The SENTIDO Phenicia Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lancashire
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 March 2014 via mobile

Lovely hotel, staff are very polite and a little bit more mature which I think reflects the way they treat the guests. The food was the best I've eaten in an all exclusive hotel defo something for everyone. The hotel is being refurbished so not everyone gets a new room. Our room was pretty dated and tired and when we mentioned it we were offered a new room in a few days, but As we were with 2 other couples it was much easier stopping where we were. After all you don't spend all that much time in your room! Animation team are fab, always something going on. The beach bar man called manny was a gent and constantly provided drinks and coffees , very often walking along asking and then bringing them to you!!! All in all a great break , in a great hotel , for. Great price.

Stayed March 2014
Helpful?
2 Thank feeshols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 21 March 2014
Dear Guests,

Thank you very much for taking the time to post your review on TripAdvisor.

We were delighted to hear that you had enjoyed your entire stay with us at the SENTIDO Phenicia and particularly liked our facilities and the service provided by our team. If we could
exceed your expectations then we succeeded.

We would like to get the pleasure of welcoming you back in the nearest future.

Kindest regards,
The SENTIDO Phenicia Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
birmingham
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 March 2014

Travelled with family including 3 year old grandson.

Initial impressions were very good. We were all greeted well by reception staff and porters and given refreshments. Managed to get refurbished rooms which were lovely. comfy beds, nice bathrooms, plenty storage, flat screen tvs showig good movie chanels. Maids cleaned rooms to good standard daily.

Had a couple of rainy days at start of holiday so soon found the great heated half indoor/half outdoor pool which was lovely and warm at 27 degrees. Also joined in activities ( including archery, darts, table tennis. dancing) , provided by animation team . So had a fun time despite poor weather. .
The animation team also performed various entertaining evening shows. ( Particularly liked the comedy show which was hilarious)

Food was very good, the best AI food i have encoutered so far. buffet style with a drinks waiter. lots of choice. wine was nice. mixers appeared to be orinial coke/scweppes tonic etc. AI beer was drinkable but probably not the best although you can buy bottles of heineken quite cheap in one of the bars, which we did some evenings.

Hotel has lovely grounds which were well kept. We loved the sandy beach. very comfy sunbeds which were scattered and not cramped together. Also enjoyed reasonably priced ski jets supervised by Shaggy
Hotel has tennis courts. practice golf area and an equestrian centre. It was nice to walk around the stables and see the horses. We did do horse riding and have to say was a bit scary considering none of us had ridden a horse before. It created a few good laughs especially when one horse nearly went for a swim with rider who wasnt strongest of swimmers?!!- We appreciated this memorable experience and have good photos of 6 mostly petrified novice riders and happy grandson on pony although we probably give it a miss next time.

Went to local yasmine medina only briefly so cant review well. Hotel shop sells good quality handbags, purses. gifts and general holidday stuff.

Did do the pirate boat trip which was excellent and i would def recommend.
Some of group went quad biking and said it was great
Archery was brilliant we went twice.( Archey has added bonus of being set in pretty olive grove part of grounds)

All staff very pleasant. Do not have any complaints.

All in all we had a great time and would go back !!
.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank silky4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 21 March 2014
Dear Guests,

Thank you very much for expressing your kind compliments about your recent stay with us.

We have shared your comment with the entire team and they are equally happy learning you enjoyed the service and the facilities offered.

Thank you recommending the SENTIDO Phenicia Hotel.

We look forward to welcoming you back on your return.

Best regards,
The SENTIDO Phenicia Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 March 2014

Just returned (19/03/14) from our 1 week holiday. Quick 30 min transfer from airport to Phenicia. Great welcome with drinks on arrival at reception. Checked in & directed straight down to dinner while our bags were taken to our room. Food was fantastic throughout the entire holiday – omelettes, fried eggs & pancakes made to order at breakfast - pasta station, fish & two different types of meat for every lunch & dinner, lots of desserts with a lovely server at the dessert station. Returning to our rooms we were given 1 newly upgraded room & 2 older rooms but these were upgraded on request at reception. Housekeeping team were friendly & brilliant, all staff very trust worthy, we even left phones & a lot of money out in the room & when we came back to change we had 3 maintenance men & our housekeeper (male one) in our room & nothing was touched or missing.
Unfortunately it rained for the first 3 days of our holiday; our party had 6 adults & one 3 yr old but the animation team kept us entertained from morning till night. We’re not normally the type to get involved with entertainment teams but the guys at Phenicia were fantastic. Mira, Mario, Aladdin, Emilie & Tata were brilliant with the 3 yr old & always rushed over to say hello whenever we saw them. We played archery most days with Wido – which was brilliant. We went jet-skiing with Shaggy. Zumba & Line Dancing every day. Darts & Table Tennis tournaments pretty much on request! We had a camel ride on the private beach & was approached by a couple of sellers but again no thank you & they left us alone. Also worth mentioning that the police patrolled the beach by horse back and moved anyone who might hassle guests on.
Shows each night were great, especially the comedy show which was hilarious. Cannot fault this hotel at all!
Waiters were fantastic, constantly bringing drinks over whether you’re in the restaurant, bar or disco. Chinese restaurant was only 20 dinar each & was lovely, with great atmosphere & service.
Hotel inside & out including the pools was always spotlessly clean – pool was heated to around 25 degrees and was lovely swimming out in the rain!
We booked the quad biking with the rep that’s at the breakfast hall & it was brilliant, done it before in Egypt & this was 10 times better, took you on dirt tracks, main roads & onto a track made through the forest. We all went horse riding – which we booked at the stables at the hotel & we had a two hour beach trek, which was good, hilarious & scary, even the 3 yr old came along for this & loved it. We read some bad reviews on the pirate ship trip but all went along anyway & it was 5 star – picked up from the hotel & taken to the beautiful Marina, sailed on Columbus which is an amazing ship. Animation Team (which included Shaggy’s brother) was incredible, with an acrobatic pirate show, lots of dancing, comedy & fakir show (although I couldn’t watch) with fish, pasta & salad dinner & drinks all served on board. You get to jump off the ship & go for a swim in the freezing water which was a great experience & they take photos of you for a small price as souvenirs. We went to Yasmin Medina for shopping & got some lovely, well made handbags, purses & t-shirts to take back, not much hassle & if you said no thanks they pretty much left you alone. I’m sure I’ve forgotten some names of the Team & the main showman & choreographer but they all made our holiday unforgettable in particular for little Reuben! Thank You Hotel Phenicia Team – see you all soon! Hannah & Shaun.

Room Tip: We had rooms 1014, 1021 & 1046 all great and recently refurbished!
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hrmch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 21 March 2014
Dear Guests,

"Brilliant holiday -fantastic animation" : thank you so much. We are happy we could provide
excellent holidays to you and feel rewarded reading your detailed and kind feedback.

Just come back in the nearest future - we will be pleased welcoming you back on your return.

Best regards,

The SENTIDO Phenicia Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 20 March 2014

We spent a week at this hotel and from the minute we arrived we felt very welcome, the hotel feels fresh, bright, modern and clean. The rooms are excellent, the cleaning team always caring and keeps the rooms tidy. The food is really nice, always a new menu every day. The waiters are very attentive too, they remember your drink orders and always ready to top up.
Weather war wet at the beginning but you can scape to the Sahara Dessert, however after that 4 days of full sunshine. The great thing about this hotel compared to other in Hammamet is that has its own beach and a beach bar as well as the tranquility of the area.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BBviajes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 21 March 2014
Dear Guests,

to be referred as "great ressort" makes us feel rewarded - thank you very much!

We would be pleased welcoming you back very soon.

Best regards,

The SENTIDO Phenicia Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hammamet hotels
4.1 mi away
SENTIDO Le Sultan
SENTIDO Le Sultan
#5 of 118 in Hammamet
2,049 reviews
3.1 mi away
La Badira
La Badira
#3 of 118 in Hammamet
637 reviews
3.6 mi away
Radisson Blu Resort & Thalasso
Show Prices
Show Prices
Show Prices
6.0 mi away
Hotel Manar
Hotel Manar
#1 of 118 in Hammamet
2,005 reviews
1.5 mi away
Hotel Palace Oceana Hammamet
5.7 mi away
Hotel Club President
Hotel Club President
#26 of 118 in Hammamet
1,568 reviews
Show Prices
Show Prices
Show Prices

Been to SENTIDO Phenicia? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about SENTIDO Phenicia

Property: SENTIDO Phenicia
Address: Avenue Moncef Bey, Hammamet 8050, Tunisia
Region: Tunisia > Nabeul Governorate > Hammamet
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Hammamet
#2 Family Hotel in Hammamet
#2 On the Beach Hotel in Hammamet
#2 Luxury Hotel in Hammamet
#4 Business Hotel in Hammamet
#6 Romantic Hotel in Hammamet
Price Range (Based on Average Rates): £
Hotel Class:4 star — SENTIDO Phenicia 4*
Number of rooms: 391
Official Description (provided by the hotel):
Beautifully situated on the East coast of Tunisia, SENTIDO Phenicia spreads between a fine sandy beach and a garden of 11 hectares where mix generously Palm and Olive trees. For your comfort, the rooms of the hotel all endowed with balconies or terraces offer you fantastic views between the gulf and mountains of Hammamet, swimming pools, or gardens. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, TripOnline SA, 5viajes2012 S.L., Odigeo, Priceline, Evoline ltd, HotelQuickly and Cancelon so you can book your SENTIDO Phenicia reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sentido Phenicia Hotel Hammamet
Iberostar Hotel Hammamet
Iberostar Hotel Phenicia
Iberostar Phenicia Tunisia
Iberostar Phenicia Hammamet

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing