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“Amazing Holiday, Best Ever !!!”
Review of SENTIDO Phenicia

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SENTIDO Phenicia
Ranked #1 of 118 Hotels in Hammamet
Certificate of Excellence
Truro, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing Holiday, Best Ever !!!”
Reviewed 10 May 2014

First time ever to the Sentido Phenicia , it was fantastic , the staff were amazing, from the time we got to the hotel right up until we left. I have never meet such helpful and friendly staff.
As we walked into the hotel we were welcomed by the reception team and from then on the staff looked after us day and night. The animation team were so friendly and made us laugh, Shaggy , Neno your the best, Super Mario and all the other's were fantastic.They all made time to stop and speak everytime we saw them. Brahim from the bar was such a laugh and looked after us every evening,along with the other bar staff team, the service we got was outstanding.The staff at the beach were great, friendly and helpful. The staff in the restaurant at night were brilliant. Infact every member of staff in the hotel were the best ever.I have never been to a place were everyone welcomed us and looked after us like they did at the Sentido Phenicia. The beach was beautiful, the pool's were great, everywhere was so clean and tidy, food was amazing and so much to choose from We would like to say a big Thank You to all the staff at the Hotel for making our holiday the best ever.Once you have been to the Sentido Phenicia you will want to go back again, its such a warm and friendly hotel you just don't want to leave it.
Anyone that has stayed at this hotel could not complain about anything, but if you did complain they would deal with it straight away to make your holiday a happy one.I have told everyone about this hotel since i have been back and how amazing it has been . We have been back a week and already booked another holiday to come back in September.
See you all in September CAN'T WAIT. Gill and Emily Williams,

  • Stayed April 2014, travelled with friends
    • Value
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Helpful?
1 Thank Gill610085
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 13 May 2014
Dear Guests,

Thank you – we are so pleased learning we could exc eed your expectations – that’s what we are all working for. To be refered and recommended as a hotel which offers “amazing holiday” is an asset to all of us – thank you so much.
See you back very soon in just a couple of month – you are always welcome.

Best regards
The SENTIDO Phenicia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Newcastle upon Tyne, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 May 2014

On all the holidays I have ever been on this has by far been the worst, I am currently still in Tunisia on the rest of my holiday at this hotel but couldn't wait any longer to let other people know how bad it really is.

On arriving we waited 2 hours to be checked into our room as they said it wasn't ready, yes two hours waiting, then as we had to find the room ourselves the room we had been given was in a block with no lifts and plenty of stairs, I'm 5 months pregnant and my mum suffers from horrendous back problems, to make matters worse it wasn't refurbished either.

We went back to reception and explained this we got told if we wanted to change rooms we would have to pay as it would be a refurbished room so we refused and have had to put up with the room we are in.

The fridge wasn't stocked as stated in the brochure and there was no coffee making facilities either again we questioned this and the reply we got was 'well you can get a bottle of water from the bar and put it in your fridge' as for coffee making faculties we rang room service and after 3 phone calls and 8 hours we received a kettle but no cups! They also don't provide an iron you have to pay room service for this service!

On our first breakfast in the hotel we were astonished to discover there is no cooked english breakfast. The only hot food that is served is either tomato slices or scrambled egg dripping in grease. We have survived on juice and toast.

The food is bland and tasteless, whatever is served at lunch is disguised as something slightly different in the evening.

We decided to try the Chinese restaurant so booked for the next evening, after eating our starter we waited 25 minutes for our empty plates to be moved even though there were only 5 tables with people eating at the time. The chicken curry was fatty and chewy and as soon as they started to get busy forgot we were there, we left our money on the table and walked out.

Getting a subbed and cushion is a nightmare as you have to find the one man that brings them out when needed which takes 20 minutes each morning there is on pool bar which serves hot and old drinks in plastic cups so small one sip and its gone.

As for all-inclusive the only option you have in between meals is a stale sandwich or tiny cakes that have been leftover from breakfast. So the six hour time you go from lunch to dinner you end up starving.

Steps down to the main pool area are covered in either cigarette ends or bird poo as there are lots of birds nests around the bar area. You cannot sit for longer than 5 minutes without being hassled by entertainment team or people selling trips.

I asked for a non alcoholic cocktail and they just brought me orange juice with a straw.
Most of the holiday we have spent being so disappointed and fed up as we feel so let down.

I have never written in this site before never complained but could not let this go without letting people know. When you pay for a 4 star hotel you expect four star quality this is most definitely not a four star. As you can see from reviews the hotel only replies to good comments not complaints and as for the compliments I really cannot see how the hotel has earned them.
The while time I've been here I have never seen one cleaner for toilets around the hotel I spotted a bell boy going into men's toilet and pulling out the sheet which us signed every hour to be cleaned...he signed it did no cleaning and left. I've constantly been using antibacterial gel as I'm scared if what germs are hiding in the toilets like I said not once have I seen a cleaner for any area of the hotel,

Please don't make the same mistake as us and stay here it has put me off ever coming back to Tunisia.

  • Stayed May 2014, travelled with family
    • Value
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Helpful?
9 Thank lizmumaof2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 13 May 2014
Dear Guests,

we have also been so dissappointed to read your comment on TripAdvisor.
Our reaction was meeting you immediately and to find solutions in a way you could enjoy your holiday. First of all we checked all negatives you kindly mentioned and informed the revelant departments to have a look on it.

We hope, the conversation with our Holiday Concierge and the information/action given have been helpful to you and you enjoy your holiday now.

Please don't hesitate if we could be of any further help.

Best regards
The SENTIDO Phenicia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelmsford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 May 2014

Where to start with this hotel! First when you get to reception you are greeted with warm smiles, warm towel to freshen up and a nice cold drink. The staff at reception come round and take your passports to check you in, while they are doing this you are shown around the hotel, and given times of meals and where they are because dinner and lunch are separate from where breakfast is served. Once we had finished the tour of the hotel we were shown to our rooms. We did not have a refurbished room, however it was clean and the beds are comfy. We were on the 4th floor and had a fantastic sea view which also looked over the hotel grounds. (the refurbished rooms look amazing).

When you go into the restaurant you are given a table which is set through out your stay, so you have the same waiting staff, which is a really nice touch because you then get to know them and they know you, so you never have to wait for a drink because they know what you have. The food is really good here as well, there is plenty of choice and if you can't find anything you like then you must be really fussy. We also tried the La Dragon restaurant while we where there and for £8 pp it was really good, the service was amazing and the food was lush .The bar staff are really good as well because they will bring you drinks as they start to remember what you like to drink even if you do change it.

The pool is like ice, however with the weather hot it was nice just to get in (or thrown in), even the heated pool was not that warm but it was nice with the inside bit as well.

While we were out there we did Jet skis, which was amazing and quad biking in the mountains which was fantastic and well worth it, I would recommend this to anyone. We also decided to do the train ride with Super Mario, Shaggy and Aladdin, they take you shopping and to the marina. It is well worth doing.

This brings me to the animation team, but where to start! They are the nicest bunch of people I have ever meet. They made our holiday what it was. They work so hard day in day out to entertain people and they do a fantastic job of it. There is always activities going on which you can join in with from salsa with Aladdin to Football with DJ and Dido. There is also the evening shows which they all work so hard in and it really does pay off there was never a show that we did not like. I want to say a massive thank you to Billy, Bebo, Amine Dido, Peptioo, Marou, Shaggy, Aladdin, James, CoCo, Neno, DJ (i don't know) Super Mario, Emily, Mya and Lama. for making our holiday so fun.

We will be returning in November/December time and we already can't wait.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank harriet s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 13 May 2014
Dear Guests,

we are delighted reading you had “Best holidays ever” with us at the SENTIDO Phenicia Hotel.
Thank you so much – we are pleased knowing we could exceed your expectations and will do our very best to provide you even better holidays during your next stay in Novemeber/December.

You are very welcome.
Best regards
The SENTIDO Phenicia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockport, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 May 2014

We had a 3 hour delay at Manchester, we eventually arrived at Enfhida. All went well, the coach was ready a very quick transfer. Arrived on the first drop at the a hotel Phoenicia. It is huge!, lovely airy entrance hall, traditional Tunisian dressed guys took our cases inside. We were taken into an anti room (the American Bar) where we were given our wrist bands and had a cocktail. We were allocated room 6002, it was just what we expected, we know not all the rooms have been refurbished..but it was all we needed, it was clean, the bedding smelt lovely and clean, after all you only sleep in the room don't you? The view was overlooking the pool which was lovely.
It is always normal on a first visit to a hotel to feel out of your comfort zone, but after a couple of days we had met some lovely people and really started to enjoy the holiday. Our waiter in the restaurant was Abead, he was fantastic, very attentive and he would do anything for you. The menu was OK, different meats and a multitude of salads and veg.
The pool sunbeds were great, the weather was lovely had great fun with the Animation Team. Lucky for us the pool bar opened when we were there..hooray!!
Two things we think would greatly improve the hotel, 1. Instead of queuing for eggs, why not have a hot tray of ready cooked fried eggs where people can help themselves, if you want omelets or scrambled you can queue. It would cut down the queues . 2. Why not have waiter service round the pool? It would make the holiday perfect.
Thanks again for a great time..we will definitely come again!

Room Tip: We had an unfurnished room but very cleana and adequate room 6002 overlooking the pool. Sun in the m...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jerseymanor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 10 May 2014
Dear Guests,

Thank you for posting your detailed review on TripAdvisor following your recent stay with us at the SENTIDO Phenicia.
We would like to thank you for your constructive suggestions which we will discuss in our next meeting, as well as your encouraging feedback concerning the service and the facilities
provided.

We are looking forward welcoming you back on your return to have another even better experience.

Best regards
The SENTIDO Phenicia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 May 2014 via mobile

Where do I start!
I enjoyed every minute on this holiday, I am already planning to come back in November. For 2 weeks when it's winter here in England! (Can't wait)
Everything about this holiday was brilliant, when we arrived we got given drinks and warm towels while we was getting allocated rooms and passports sorted. Then we got shown around the hotel and told times for food and bars.
Breakfast and snacks were in a separate room from lunch and dinner. We got given our own table throughout our stay which was nice because we got to know our waiters and in the end they know what drinks you like (bonus- never had an empty glass!) the food was amazing and never got bored of it, as there was always a variety to eat (the chips! The chips were the BEST! - typical English girl me ;)!!)
We did not have an upgraded room but that didn't bother us as we was never in it! But was still very clean and our view was the beach so we did not mind. But the newer rooms do look Lush so we will be getting one of them, at the end of the year!
The beaches are beautiful and we could always get a bed, including around the pool area.. As it was quiet for the first few days, we always got beds and padded cushions. The Pool was cold but with the heat on your constantly it was so nice to jump in, or in my case get thrown in a few times by the animation team (thanks Aladin and super Mario!) the warm pool wasnt as warm as I thought it would be, but still lovely having an indoor pool under reception going to an outside area!
While I was out there, i had a camel ride along the beach, which was my second time and loved it like the first! Jet skis with jabala, which was the best as we got longer on them and paid less :) Quad biking in the mountains (EPIC!!!!!) second time for that too but so much better this time! Train ride with Aladin, Mario and shaggy. Which was so funny! :') Aladin had me in stitches! Shopping and going to the boat marina! Beautiful!
All the staff were lovely and can not fault one of them.. The service was brilliant! Very welcoming..! I had one slight problem which had nothing to do with the staff but an older guy, who like me was just staying at the hotel, he seemed kind of creepy towards me BUT BOSSMAN (amine) came to the rescue and had a little word and just explained I did not feel very comfortable around him, which then the guy apologised as well as he could! Thank you my body guard!! Hero! Which brings me to the animation team!!
I could write an essay in its self for these guys.. To start with I LOVE YOU ALL! And can not wait to come and see you again, at the end of the year!! You all work so hard in what you do.. Keeping everyone entertained during the day and putting on a show in the evenings! Yes I know it is their jobs but I have been to a few all inclusive hotels before and these guys give 100% all the time and you can not get bored of them! My holiday would not have been what it was with out you all.. The girls are beautiful and called me their sister, and the guys.. Well I will never forget any of you, each and everyone of you I have had a little moment to remember you by, and all the funny times we have had.. My main boy BILLY!! :D my fav! And of course Bebo! Love him! Amine (bossman, body guard, vin diesel- NOOO PROBLEM!) dido, Pepitooooo (paprika!), Marou (Crazy Afro Man), Shaggy, Aladdin (Mad salsa guy!), James, Coco, Neno, And the legend Super Mario! What a babe he is, so funny! Dj pop (I DONT KNOW!) Abla Oumayma and the beautiful Emily!! I will truly miss you all so much and I have not met such lovely and kind people!! I miss you guys.. :( Thank you for being YOU, and making my holiday the best it could have been!!
I know I have gone on and definitely felt like I haven't taken a breathe whilst writing this! BUT that is how much I loved this hotel and the people! If someone has something bad to say, I'm sorry but it would be rubbish and picky!! Thank you SENTIDO PHENICIA!!! See you soon!! Xxx Francesca xxX

  • Stayed May 2014
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank FrancescaBuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 9 May 2014
Dear Guest,

Thank you for taking the time to tell us about your holiday experience at the SENTIDO Phenicia.

We will share your kind and detailed comment with our team. We are sure that this feedback will serve as an additional encouragement to our team as we strive to continuously improve the quality of our services.

We will do our best to ensure your next holiday will be even more pleasant as the previous one.

Best regards,

The SENTIDO Phenicia Team
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rotherham south yorkshire
Level 6 Contributor
92 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 8 May 2014

The hotel is lovely, architecturally not North African inside, but very modern and smart , the staff are extremely helpful and friendly (we found this generally whether you tipped them or not) , We were given room 4007 which was not refurbished but the view more than made up for this, i would say the unrefurbished rooms are on par with a 3 star hotel room in Spain , absolutely fine , clean and comfortable but not luxurious ... I believe the building work is soon to commence on the 4th floor and when all the rooms are refurbished they will be fabulous ... There are no tea and coffee facilities in the rooms so if you like a morning cuppa then take your own travel kettle etc as we did . but we did have a fridge .
The large swimming pool is absolutely lovely and whilst we were there they had just put finishing touches to a beautiful pool bar, there is also a beach bar and of course the normal bar .. The smaller of the pools is generally quieter and is half inside and half outside , water temperature during our visit was approximately 23c . The larger pool had fitness , zumba and all manner of fun and games going on during the day run by the very hard working entertainments team. There are plenty of sun loungers to go round both pools ....
The beach was lovely , there were the usual sellers and camel along the edge of the sea but if you dont want hassle then sit further back .
The hotel is spotless , the public toilets are immaculate ... and there are many dotted around so you dont have to be caught short !
The dining room is huge and you keep the same waiter and table for the length of your stay , we had a lovely waiter and he looked after us well ... Now to the food ... I have never seen such an array of beautiful salads and hot food , one very small point is that very very occasionally the chicken was slightly pink inside so just check .. I had the best lasagne i have ever tasted along with beautiful chicken kebabs , the array of different styles of bread was great ... and the desserts , !!! well i managed to put of half a stone in a week !.
The wine was fine but i dont know about the other drinks , bear in mind that the strength of their drinks is far less than ours.
We booked our holiday during the awful rain we had this winter, desperate for some sunshine and this holiday has ticked all the boxes , the weather was great apart from one day and we have come back really well tanned, we relaxed , ate and drank in super surroundings and met some really nice people of all nationalities , mostly British, Polish and Germans .
Would i book this hotel again?? For the amount it cost us YES !!

Room Tip: If you are not satisfied with your room then ask for it to be changed , it is not usually a problem...
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank sunidaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 10 May 2014
Dear Guests,

thank you very much - we are delighted reading you could completely chill out during your holiday with us at the SENTIDO Phenicia - one of our most important targets which we would like to offer - that's the SENTIDO branding.

We would be pleased welcoming you back - when we had refurbished all the rooms, which will be next year.

Best regards
The SENTIDO Phenicia Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Armagh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 May 2014

We had a fantastic time in this hotel, the staff were all very helpful and friendly nothing was too much trouble for them, the food and drink was excellent and the hotel was beautiful, the only down side was when we first arrived we were given a room which wasn't renovated and not a very good standard it needed decorated and modernised, but when we went back to reception to complain it was no problem at all we were moved immediately to a renovated room which was excellent. All in all I really couldn't fault this hotel, if you want a relaxing holiday you'll get it here.

Room Tip: All rooms on first floor are renovated and are excellent.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bernie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 9 May 2014
Dear Guests,

we are very pleased reading your kind comment - thank you so much.

We are happy informing you we have refurbished now 255 rooms - so there is still something to do ( beware, not yet during the season). We would be certainly more than happy if we could provide only refurbished rooms to all of our guests, it is nice to know that at least you enjoyed one of the renovated rooms.

Thank you again qualifying your holiday as "excellent".

We will be delighted welcoming you back.

Best regards
The SENTIDO Phenicia Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SENTIDO Phenicia

Property: SENTIDO Phenicia
Address: Avenue Moncef Bey, Hammamet 8050, Tunisia
Region: Tunisia > Nabeul Governorate > Hammamet
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Hammamet
#1 Luxury Hotel in Hammamet
#1 Spa Hotel in Hammamet
#2 Family Hotel in Hammamet
#4 Business Hotel in Hammamet
#6 Romantic Hotel in Hammamet
Price Range (Based on Average Rates): £
Hotel Class:4 star — SENTIDO Phenicia 4*
Number of rooms: 391
Official Description (provided by the hotel):
Beautifully situated on the East coast of Tunisia, SENTIDO Phenicia spreads between a fine sandy beach and a garden of 11 hectares where mix generously Palm and Olive trees. For your comfort, the rooms of the hotel all endowed with balconies or terraces offer you fantastic views between the gulf and mountains of Hammamet, swimming pools, or gardens. ... more   less 
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Also Known As:
Sentido Phenicia Hotel Hammamet
Iberostar Hotel Hammamet
Iberostar Hotel Phenicia
Iberostar Phenicia Tunisia
Iberostar Phenicia Hammamet

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