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“FANTASTIC”
5 of 5 bubbles Review of SENTIDO Phenicia

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SENTIDO Phenicia
Ranked #2 of 118 Hotels in Hammamet
Certificate of Excellence
Stafford, United Kingdom
Level Contributor
167 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“FANTASTIC”
5 of 5 bubbles Reviewed 15 May 2014

We have just returned from this wonderful hotel. The service was second to none and always with a smile and unlike other hotels we have been in Tunisia nobody hangs around for a tip and though we always did,we did it because we wanted to and not expected.
The food was great with plenty of choice.
We also had the Chinese meal which you pay extra for but we'll worth every penny superb!!!
The beech was like sinking your feet into deep talc it is exceptional,Like the beech bar ,service second to none and no waiting.
Room was great.
My one only disgruntled is that Gentleman please wear long trousers in the restaurant!! All your ladies make an effort, so please don't just change your shirt!! This could also be enforced by the restaurant manager has this is stated in the brochure.
All in all can't wait to go back.
My one tip is to take some coffee with you as you only get the complementary ones on the first day.
Last but not lease take a trip tithe on sight shop, the lady in there is the most miserable moaning woman, not moaning to anybody in particular just having a rant to herself ,, so funny!!

Room Tip: Ask for one of the refurb ones by Email two days before.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 16 May 2014
Dear Guests,

We are so happy reading your kind comment – learning you appreciated the hotel and the service provided. Thank you mentioning the dress code in the Restaurants at dinner time – we are requesting whenever possible decent dress (no shorts, muscle shirts, etc…..)
We will ask the lady in the shop why she is moaning always with herself…

Thank you again - to be referred as "fantastic" is the highest compliment we could get - we really appreciate.

We would be delighted welcoming you back in the nearest future.

Best regards
The SENTIDO Phenicia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5,189 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (867)
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English first
London, United Kingdom
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

Just arrived home from a short 5 day break for my friends birthday...
Hotel was approx 45 minutes from Enfidha airport. Upon arrival at about 11:45am we were greeted by hotel porters who took luggage into the hotel whilst we were shown to a welcome lounge with free drinks.
After about 15 minutes we had our room key ready to rock and roll. We booked all inclusive.

Room was excellent, clean, spacious with a large double bed, a single, LED TV, mini bar, tea, coffee, fruit, hair dryer, loads of storage...
Things to note....the hotel is being refurbished so some of the rooms on the 4th floor are apparently not as high standard. Having seen the comments on Trip Advisor, we paid £20 each extra before we went to ensure one of the new rooms.
They don't provide milk with the tea and coffee making and don't sell it in the shop.
The mini bar is stocked, but if you are all inclusive it doesn't get automatically restocked...you have to ask and it's chargeable.
We were able to have a late check out for a £20 fee.

Facilities
Hotel has 3 pools, 2 small ones and the main pool....there is a small shop that sells newspapers, magazines, sweets, crisps, toiletries, cigarettes, sun cream and souvenirs...the spa and gym which we didn't use are not free.
There is a kids club too
Beach towels are provided for a refundable deposit of 20 Dina and can be collected from the shop....they are changed twice weekly.
Beach is large and not too crowded...you can get cushion free from the guy there, but like most places in the hotel a small tip is always appreciated and gets you really attentive service.
You do get the unauthorised sellers on the beach which mounted guards try to stave off occasionally but there seems to be a invisible line that they do not cross, so recommend sitting 3 rows back from the front to avoid hassle!! Camel rides and horse rides are also available

Food and drink

Breakfast is served in the smaller restaurant and is usual continental style, although you can get omelettes and fried eggs done fresh
Lunch is buffet style in the main restaurant as is the evening meals....evening meal has 2 sittings at 18:30 and 20:00. In addition there is a Chinese and Meditearean restaurant that you have to book and pay for.
There is a snack bar which does pizza, salad, cheese and crepes but in low season until June shuts at about 18:00.
The BBQ is also closed until June. The food is of good standard and despite being a really fussy eater, I was able to find something each day.
There are several bars.....lobby, pool and beach bar plus a moorish shisha cafe. Again the pool bar shuts early in low season... They also have a bar that sells imported drink I.e. Jack Daniels etc if you don't want the local stuff, but you have to pay if you are all inclusive.

Staff
The staff here couldn't be more obliging. I asked them to provide a birthday cake and champagne for my friend which they did, even decorating our table with flowers and a birthday banner...nothing seemed too much trouble here.

Overall I was pleasantly surprised as my last 'all inclusive' holiday was a huge let down....would thoroughly recommend for couples, families and singles....

Room Tip: Take a bag if £1 coins with you....this will ensure you get things like not having to queue at the b...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank obblivion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 16 May 2014
Dear Guests,

Thank you for sharing your feedback from your recent stay with us at SENTIDO Phenicia Hotel on TripAdvisor.

We are delighted to read that every aspect of your holiday experience wasto your entire satisfaction. It is very special to be referred to as “Great Hotel – Excellent Time” and we are very grateful to you for this wonderful compliment, as well as your recommendation of the SENTIDO Phenicia Hotel. Thank you again!

We will be very pleased welcoming you back.

Best regards
The SENTIDO Phenicia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 May 2014

I recently stayed with my mum at the Sentido Phenicia. It was an amazing holiday. The hotel was excellent,food was amazing and staff could not do enough for you. I hardly left the complex the entire holiday. Everything you need under one roof. Entertainment is brilliant and the animation team are all amazing!! Thank you to everyone who made mine and my mums holiday. It was definitely one to remember.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CherilynandKaren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 15 May 2014
Dear Guests,

Thank you for your excellent feedback regarding your recent holiday at the SENTIDO Phenicia Hotel. We are more than greatful we could exceed your expectations and this holiday has been one to remember for you and your mum mainly by the animation team and espacially Shaggy.

We would be pleased welcoming you back in the nearest future.

Best regards
The SENTIDO Phenicia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 12 May 2014

Before you decide to go please read!!

The Sentido Phenicia Hotel
We have just got home from this amazing holiday 11/5/14 and I mean amazing. let me talk you through this great place.
We arrived at 01.30hrs in the morning we was given free refreshments or cocktails and they left a bar open until 3am for us if we needed more. We was checked in extremely fast at reception and taken to our room by a porter whom was fantastic. We woke up in the morning and went down to Breakfast which was great from this point we was given great service by our waiter for the week Sami whom was a star and treated us with friendly service (Thanks Sami) when we left we tipped Sami 40dina's about £15 in English money he was over the moon. We met with the animation team wow these guy's truly make the holiday special, they are polite, naughty and super entertainers. I would like to make a special mention to a few Mario,Aladin,nino.pepeto,The Boss my brother from another mother,Dido,Bibo,billy,dali,lama these guys really made our trip from Water polo to archery to amazing shows and amazing banter. this was the best animation team ever. quick round up the hotel room was amazing. The food was great always hot and super service. the private beach & pool area was amazing and gave us the chance to meet a great group of friends. this hotel is 5 stars ignore the rating we visited 2 4 star hotels and they were nothing like ours. Thanks for a great holiday next years is booked already see you then.. Mr Paul & Tara

Room Tip: Thomas cook have all the new rooms not Thompson
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Paul J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 15 May 2014
Dear Guests,

Thank you very much posting your kind comment on TripAdvisor following your recent visit at the SENTIDO Phenicia Hotel. We are delighted to learn you enjoyed a great holiday with us and everything was excellent.

We are looking forward to have the pleasure welcoming you back next year.

Best regards
The SENTIDO Phenicia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
1 review
5 of 5 bubbles Reviewed 12 May 2014

We stayed at the hotel for a week from 30th April - 7th May. When we first arrived at the hotel we were extremely impressed, everyone was so friendly. Although we didn't have a tour of the hotel (which I have seen most people did) I think this was because we had to have lunch before it closed.

We were put in an old room, which really wasn't bad it was very basic BUT extremely clean, and we were happy to stay in here although we did get told we could change to a new room on the Friday, which we weren't too sure about as we were settled, but we decided to and my gosh it is an amazing room! We had a beautiful sea view, the bed was comfy and it was just truly amazing!

The food in the main restaurant was really good, there was always a range of different foods and there was never something you wouldn't like and we never got fed up of it! The breakfast wasn't the best there wasn't much to offer but by the second day I found something I liked and it was fine, just maybe there needs to be more on offer! We also went to the Chinese one night, I really really recommend going for the small fee you have to pay it is worth every penny!!

The animation team were amazing, the entertainment in the evening was incredible we enjoyed every minute of it, and the sports throughout the day were fab! All the team were very friendly and would always say hi when passing you! I really recommend going to the shows and getting involved with as much as you can!!!

We read a lot of reviews that said you had to tip a lot, that's not the case tip where you think and if you don't they are never rude to you it's there job at the end of the day (as one of the porters said to us) we were also worried about the dress code of an evening, just wear whatever you are comfortable in, skirts dresses shorts etc are allowed they would never say anything! I also read reviews about being pestered, a simple no is all you need, never say 'we'll think about it' as they will come back and ask again, just say no, I wouldn't say anyone was pestered just asked to get involved or go on excursions!

Everywhere was immaculate the pool was lovely and the pool bar was open which was amazing!

I was so impressed with the hotel it was truly amazing I would recommend it to anybody, and we are looking to book again in a couple of months!!!!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 14 May 2014
Dear Guests,

Thank you for taking the time to share your experiences about the SENTIDO Phenicia Hotel on TripAdvisor.

It is a pleasure to read you enjoyed your recent holiday with us.
Your kind comments with regards to the service and facilities at the hotel are greatly appreciated.

We are looking forward to welcoming you back in the not too distant future to exceed our expectations again.

Best regards,
The SENTIDO Phenicia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 May 2014

A hidden gem of a hotel! From the moment we arrived we were looked after fantastically (yes you do tip the staff but to us its pennies and they work so hard for it). Our room was perfect with a fab view, so clean each day. The food in the restaurants was incredible with so much choice. We also ate in the Chinese restaurant which you do pay for but this is well worth it! Just amazing service and food! Each and every single member of staff where friendly and polite. There is an entertainment team there which do pester you around the pool but they are just being friendly and getting you involved in the activities. Once they knew we just wanted to chill they let us be. We did venture out into the market, which I hated as got pestered hugely and did not feel safe at all but we were warned about this. However, the hotel is so great that you do not need to leave it! We will be going back again as soon as we can. Highly recommend this hotel to everyone! This should be a five star hotel!!! Thank you to all at the hotel for such a fab holiday x

Room Tip: Ask for a room that has been refurbished. We didn't actually ask yet our room was perfect
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Georgina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 14 May 2014
Dear Guests,

Thank you very much - your kind comment is highly appreciated and will be shared with the team.
We are happy we could meet your expectations and you had a fabulous holiday.
We will be delighted welcoming you back in the nearest future. Thank you recommending the
SENTIDO Phenicia Hotel.

Best regards
The SENTIDO Phenicia Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 12 May 2014

Just got back from a 7 night all inclusive stay at Phenicia with my partner. We had a very warm welcome, with a refreshing drink on arrival followed by a tour of the hotel. The hotel was very clean with a nice decor. The food was excellent. Always fresh and tasty, with a fantastic range of choice and ample supply. The staff were kind and always helpful. We had a double room on the first floor, which was decorated and laid out to a standard above expectation. I was able to access the hotel's internet via my Kindle HD Fire without having to input a password. We had three English speaking channels on the TV, one being the BBC news channel. We spent most of our days on the beach, which was clean and relaxing. The beach bar had a good range of drinks. The hotel had an entertainment room and we enjoyed the 'Lord of the Rings' show. I liked the way the entertainers drummed up interest before theirs shows, by going around the hotel saying 'Show time' and interacting with the holiday makers. This was fun to see. Most evenings we spent our time relaxing in the lounge, enjoying the live music. I would certainly recommend Phenicia for a short relaxing break.

Room Tip: Good view from my first floor room.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank arleneao2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 14 May 2014
Dear Guests,

Thank you - your kind comment is a real pleasure to read and highly appreciated by all of us.
We are so glad we could meet your expectations during your stay and would be delighted
welcoming you back.

Best regards
The SENTIDO Phenicia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SENTIDO Phenicia

Property: SENTIDO Phenicia
Address: Avenue Moncef Bey, Hammamet 8050, Tunisia
Region: Tunisia > Nabeul Governorate > Hammamet
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Hammamet
#2 Family Hotel in Hammamet
#2 Luxury Hotel in Hammamet
#2 Spa Hotel in Hammamet
#4 Business Hotel in Hammamet
#6 Romantic Hotel in Hammamet
Price Range (Based on Average Rates): £
Hotel Class:4 star — SENTIDO Phenicia 4*
Number of rooms: 391
Official Description (provided by the hotel):
Beautifully situated on the East coast of Tunisia, SENTIDO Phenicia spreads between a fine sandy beach and a garden of 11 hectares where mix generously Palm and Olive trees. For your comfort, the rooms of the hotel all endowed with balconies or terraces offer you fantastic views between the gulf and mountains of Hammamet, swimming pools, or gardens. ... more   less 
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Also Known As:
Sentido Phenicia Hotel Hammamet
Iberostar Hotel Hammamet
Iberostar Hotel Phenicia
Iberostar Phenicia Tunisia
Iberostar Phenicia Hammamet

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